20
Troubleshootings
Problem
Possible Causes
Suggestions
No dial tone in the
cordless handset.
1. The telephone base is not connected
properly.
2. The handset is too far from the telephone
base.
3. The batteries are exhausted.
4. The batteries are inserted with the
polarity reversed.
5. The handset is not registered.
1. Check the mains and telephone line
connections.
2. Get closer to the telephone base.
3. Recharge the batteries.
4. Reinsert the batteries by following the correct
+/- polarity as indicated.
5. Register the handset.
The antenna icon
flashes.
1. The handset is not registered to the
telephone base.
2. The handset is out of range.
3. The telephone base is not connected
properly.
1. Register the handset.
2. Get closer to the telephone base.
3. Check the mains connection of the telephone
base.
No dial tone when the
handset is placed on
the charger.
1. The handset is not placed on the charger
correctly.
2. Charger contacts are dirty.
3. The telephone base is not connected to
the mains.
4. The handset is turned off.
1. Remove the handset from the charger and
place it correctly.
2. Clean the contacts of the charger with a clean
dry cloth.
3. Check the mains connection of the telephone
base.
4. Check the batteries.
The handset has
rested on the charger
for 24 hours but the
battery indicator is still
empty.
1. The handset batteries are defective.
2. You have not put the handset on the
charger correctly.
3. You have not inserted the batteries
correctly.
4. The telephone base is not connected
properly.
1. Insert new AAA rechargeable Ni-MH batteries.
2. Check that the battery icon is animated while
charging.
3. Reinsert the batteries by following the correct
+/- polarity as indicated
4. Check the mains connection of the telephone
base.
No icon is displayed
on the screen.
1. The batteries are exhausted.
2. The telephone base is not connected
properly.
1. Recharge the batteries.
2. Make sure the telephone base is properly
connected.
Poor audio quality
(crackles, echo, etc.)
1. Interference with nearby electrical
equipment.
2. The walls of the room in which the
telephone base is located are thick.
3. The handset is too far from the telephone
base.
4. You are using a broadband/ADSL line
and have not installed a filter (not
supplied) into the wall outlet used by the
telephone.
5. The telephone line is defective.
1. Try installing the telephone in another location,
sufficiently far away from other electrical
appliances.
2. Install the telephone base in another room or
use an extension cord.
3. Get closer to the telephone base.
4. Install an ADSL filter between the telephone
wall jack and the telephone line cable.
5. Ask your operator to check your telephone line.
The phone does not
ring when there is an
incoming call.
1. You have disabled the ringer.
2. Too many phones share the same
telephone line.
3. You have not connected the telephone
base.
1. Activate the ringer.
2. Disconnect some phones from the telephone
line.
3. Check the connections of the telephone base.
The keys do not work. The keys are locked.
Unlock the keys.
Busy tone & call in
progress indicator
turned on
1. Another handset is using the line.
2. Improper connection.
1. Check all handsets and end all calls.
2. Check the telephone line connection of the
telephone base.
Cannot register a
handset.
You have already registered the maximum
number of handsets (5) to the telephone
base.
De-register handsets that you do not use and try
again.
Cannot redial call or
cannot answer a
second incoming call.
The redial time is not valid or the service is
not available.
Check the redial setting. Check with your
telephone service provider.
The battery icon (*)
does not turn on when
the handset is placed
on the telephone base.
1. The battery contacts are defective.
2. The battery contacts are dirty.
3. The batteries are already fully charged.
1. Adjust the position of the handset.
2. Clean the contacts with a dry cloth.
3. You can leave the handset on the base even
when the battery is fully charged.
Cannot save new
contact onto the
phonebook.
The phonebook is full.
Delete contacts that you do not use.
