17
EN
EN
www.mythomson.com
VIDEOPHONE SMART CONNECT
F - TECHNICAL AND LEGAL INFORMATION
2 - WARRANTY
• This product is guaranteed for parts and
labour for 2 years from the date of purchase.
Proof of purchase must be retained for the
duration of the warranty period.
• The warranty does not cover damage caused
by negligence, knocks or accidents.
• This product must not be opened or repaired
by any persons not employed by Avidsen.
• The warranty will be void if the device is
tampered with.
3 - HELP AND SUGGESTIONS
• If, despite the care we have taken in designing
our products and drafting these instructions,
you do encounter difficulties when installing
your product or you have any questions, we
urge you to contact one of our specialists
who will be glad to help.
• If you encounter operating problems during
the installation or a few days afterwards,
it is essential that you are in front of your
installation when contacting us, so that one
of our technicians can diagnose the source of
the problem, as it will probably be the result
of a setting that is incorrect or an installation
that is not to specification. If the problem is
caused by the product itself, the technician
will give you an RMA number so that you can
return the unit to the shop. Without this RMA
number, the shop may refuse to exchange
your product.
Contact our customer service technicians on:
0,35 € / min
0 892 701 369
Monday to Friday, 9pm to 12pm, and 2pm to 6pm.
4 - PRODUCT RETURNS - AFTER SALES SERVICE
If, in spite of the care we have taken in
designing and manufacturing your product, it
needs to be returned to our customer service
centre, you can check the progress of repairs
on our website at the following address:
http://sav.avidsen.com
Avidsen undertakes to keep a stock of
spare parts for this product throughout the
contractual warranty period.
5 - EC DECLARATION OF CONFORMITY
With the RED 2014/53/UE directive
Avidsen hereby declares that the equipment
designated below:
Smart Connect Videophone (512269)
Complies with the RED directive and its conformity
has been assessed pursuant to the applicable
standards in force.
IN Tours
Alexandre Chaverot,
30/06/2020
CEO
