EN
18
Colour video interCom 18Cm
F - FAq
Symptoms
Possible causes
Solutions
The intelligent bracket is
showing an error (red light)
when the screen is lit.
This is completely normal.
The diagnostics run by the intelligent
bracket should be relied on only
when the screen is disconnected.
The monitor will not switch
on.
The adapter is not connected to the
mains/the monitor is not inserted
correctly into the intelligent bracket.
Check that all power supply cables
are correctly connected.
No image on screen (black
or blue screen).
The intercom panel and the
intelligent bracket are not connected
correctly.
Remove the screen of the intelligent
bracket and run diagnostics.
Check the connections.
The cable section used is not
suitable for the distance between
the monitor and the intercom panel.
Check the distance covered by the
cable section with the help of this
operating manual.
The image is blurred.
The cable section used is not
suitable for the distance between
the monitor and the intercom panel.
Check the distance covered by the
cable section with the help of this
operating manual.
The cables that connect the
intercom panel to the monitor are
too close to 230V mains power
cables.
If possible, use a separate duct for
the cables that connect the monitor
to the intercom panel.
Background noise when
talking.
The cable section used is not
suitable for the distance between
the monitor and the intercom panel.
Check the distance covered by the
cable section with the help of this
operating manual.
The cables that connect the
intercom panel to the monitor are
too close to 230V mains power
cables.
If possible, use a separate duct for
the cables that connect the monitor
to the intercom panel.
The electric strike plate does
not open the door.
The cable section used is not
suitable.
Check the cable section with the
help of this operating manual.
The intercom panel and the strike
plate are not connected correctly.
Check the connections between
the intercom panel and the electric
strike plate.
The style of electric strike plate used
is not suitable.
Check that the strike plate is
compatible with the specifications
included in this manual.
The gate control does not
release the automated door.
The cable section used is not
suitable.
Check the cable section with the
help of this operating manual.
The intercom panel and the
automated gate are not connected
correctly.
Check the connections and input
used for the automated gate with
the help of the operating manual for
the automated gate.
