16
EN
TROUBLESHOOTING
The following table lists some problems that you may encounter and methods for remedy. Please refer to
this table before contacting a service representative.
Troubleshoot Common Conditions
Symptom
Possible Cause
Remedy
No picture is displayed.
1.
The power cord is disconnected.
2.
The main power switch on the back of the
monitor is not switched on.
3.
The selected input has no connection.
4.
The monitor is in standby mode in RGB
mode.
1.
Plug in the power cord.
2.
Make sure the power switch is switched
on.
3.
Connect a signal connection to the
monitor.
4.
Press any key on your keyboard.
Interference displayed on
the monitor or noise is
heard.
1.
Caused by surrounding electrical
appliances, cars/motorcycles or fluores-
cent lights.
1.
Move the monitor to another location to
see if the interference is reduced.
Color is abnormal.
1.
The signal cable is not connected properly.
1.
Make sure that the signal cable is firmly
attached to the back of the monitor.
Picture is distorted with
abnormal patterns.
1.
The signal cable is not connected properly.
2.
The input signal is beyond the capabilities
of the monitor.
1.
Make sure that the signal cable is firmly
attached.
2.
Check the video signal source to see if
it is beyond the range of the monitor.
Please check its specifications with this
monitor’s specification section.
Display image doesn’t fill up
the full size of the screen.
1.
If under RGB mode, the H-Size and V-Size
is incorrectly set.
2.
If under TV, AV1, AV2, or Component with
480i input, the 4:3 WIDE mode is switched
on.
1.
Use H-Size and V-Size to adjust the
size of the video.
2.
Use the WIDE key to scroll through
various full screen modes.
Can hear sound, but no
picture.
1.
Improperly connected source signal cable.
1.
Make sure that both video and sound
inputs are correctly connected.
Can see picture but no
sound is heard.
1.
Improperly connected source signal cable.
2.
Volume is turned all the way down.
3.
MUTE is turned on.
1.
Make sure that both video and sound
inputs are correctly connected.
2.
Use the volume buttons to turn the
volume up.
3.
Switch MUTE off by pressing the MUTE
button on the remote control.
Some picture elements do
not light up.
1.
Some pixels of the plasma display may not
turn on.
1.
This monitor is manufactured using an
extremely high level of precision
technology; however, sometimes some
pixels of the monitor may not display.
This is not a malfuction. Please see the
enclosed warranty card for more
information.
After-Images can still be
seen on the monitor after the
monitor is powered off.
(Examples of still pictures
include logos, video games,
computer images, and
images displayed in 4:3
normal mode).
1.
A still picture is displayed for an over
extended period of time.
1.
Do not allow a still image to be
displayed for an extended period of time
as this can cause a permanent after-
image to remain on the monitor.
42WB03SW-EN-5-062303.p65
2003/6/23, PM 04:52
16
