T H M
C L A V I C U L A X C
E
33
LOREM
IPSUM
Maintenance
Liability for defects
We provide a warranty for all THM products which covers material and processing defects.
We will replace defective products at no cost to the user within this period.
The liability period starts at the time the relevant THM product was purchased. Liability does
not extend to any kind of damage caused by normal wear and tear, accidents, unauthorized
modifications, negligence or improper handling and use.
Liability shall expire if repair work or any other work on the THM product has been conducted by
unauthorized persons.
The same shall also apply to any direct or indirect damage resulting from an action described
in the preceding sentence.
Fair deal promise
Minor damage to your THM products will be repaired by our workshop free of charge even after
expiration of the legal liability period, provided that the work required does not exceed 0.5 hrs.
The decision regarding whether a repair is to be carried out free of charge rests solely with us. If
the damage has been self-inflicted, there is no entitlement to free repair work!
In the event of self-inflicted damage please send us the product concerned for inspection. After
we have assessed the overhead for the required repair, we will either perform the repair free of
charge, or we will send you a cost estimated. It is then up to you to decide whether to go ahead
with the repair work.
Crash Replacement
In the event of irreparable damage (e.g. caused by accident) we will provide a 40% discount
from the respective list price if you purchase a new THM product as a replacement.
The relevant claim must be forwarded directly to THM Faserverbund-Technologie
GmbH. The irreparable product shall then remain our property.