5 years general Warranty
:Valves, fitting and our chrome finish
All other finishes are Warranted For
1 year
claims are accepted after analyze.
Installations must be carried out by professional plumbers / contractors and in accordance with the code of practice and standards
in line with DTU.
Products must be used and maintained in accordance with their purpose and in line with manufacturer’s instructions.
Product must be regularly maintained and must include regular cleaning out of aerators and filters. Where necessary systems should
be de-scaled to reduce the damaging effects of hard water calcium build up which are beyond the control of the manufacturer.
Cleaning must be undertaken with non-abrasive and non-corrosive products and cloths.
Warranty exclusions
Normal wear and tear of working parts to include diverters, ceramic heads, spindle heads, ceramic or thermostatic cartridges.
Frost damage
Accidental impact
Use of corrosive or abrasive products which includes marble cleaners.
Damage from particles of dirt, etc caused by lack of cleaning of aerators or filters.
Incorrect installation. Damage to products caused by installation or dismantling.
After-sales service for defective product
Defective items must be returned to the factory at the clients expense and addressed to the THG
After Sales Department.
We
recommend
that returned items are correctly insured during transit.
Product must be carefully wrapped by the returnee, with each item individually protected to prevent any impact during delivery. We
recommend a digital image be taken of the wrapped goods to confirm their packing.
Upon receipt of the returned items goods will be inspected by THG Quality Control and a report will be prepared. Such report will
determine if the alleged fault/damage is a result of the manufacturer.
Goods found NOT to be defective will be repaired or changed at full charge to the client.
All our products are checked for water tightness. In order to maintain the warranties it is necessary to regularly drain through water
systems to ensure the prevention of dirt damage to the ceramic heads and cartridges and thermostatic cartridges.
CLEANING
To maintain fittings in perfect condition cleaning is recommended after every use with soapy water applied,
rinsed and then dried off with a soft, non-abrasive cloth.
Abrasive products which contain alcohol, acid or anti-scale ingredients are prohibited and will nullify the Warranty.
For a deeper clean and to remove residual or corrosive markings we recommend a monthly application of a suitable
cleaner for the metal installed or we offer the following recommended cleaning products:
Renov’rob
(Sales ref :140R et 140MR)
For use on CHROME and NICKEL finishes this wax and organic soap based cleaner, applied and removed with a non-abrasive soft
cloth, creates a protective wax-film which enables the fittings to be polished and produces a lasting brightness.
Brillor
(Sales ref :140B et 140MB)
For use on GOLD, LUXBRASS and SATIN finishes this fatty-acid soap and micro-granules of organic content, applied and removed
with a non-abrasive soft cloth, creates a protective wax film which enables the fittings to be polished and produces a lasting brightness.
(satin Finishes should be lightly buffed).
It is possible to order aerators (look at our brochure)
Cleaning of the handshowers and shower heads
These should be removed each 6-8 weeks and soaked in the same solution (8 parts water – 1 part white
vinegar) For handshowers which are not equipped with hard-water protection, we recommend you to
do a regular cleaning in water with some white vinegar
.
WARRANTY, CLEANING AND MAINTENANCE
GB
