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11 Warranty
Thetford BV offers end users of its
portable toilets a three-year guarantee.
The guarantee period of three-year starts
as from the date of purchase. In the case
of malfunction within the warranty
period, Thetford will offer a replacement
or repair the product at its discretion.
Our goods come with guarantees that
cannot be excluded under the Australian
Consumer Law. You are entitled to a
replacement or refund for a major failure
and for compensation for any other
reasonably foreseeable loss or damage.
You are also entitled to have the goods
repaired or replaced if the goods fail to be
of acceptable quality and the failure does
not amount to a major failure.
1. To make a claim under this warranty,
the user must take the product to the
point of sale or an authorised Thetford
Service Centre (www.thetford-europe.com)
at their cost. The claim will be assessed
there.
2. Components replaced during repair
under guarantee become the property
of Thetford.
3. This warranty does not prejudice
and is in addition to current consumer
protection laws.
4. Guarantee claims falling into one of the
following categories will not be accepted:
• the product has been improperly used,
or the instructions in the manual have
not been followed (for example incorrect
use of additives); • alterations have
been made to the product; • the product
code or serial ID has been changed;
• the product has been damaged by
circumstances outside the normal use
of the product.
5. Not using Thetford products to care for
your Thetford toilet could create some
damage, which would not be covered by
this warranty.
Thetford is not liable under this warranty
for any loss and/or damage, caused
directly or indirectly by use of the toilet.
Thetford is not responsible for printing errors and
reserves the right to make changes to product
specifications without notice.
6 Winter use
You can use your toilet as normal in cold
weather as long as the toilet is situated in
a heated location. If not, and there may
be a risk of frost, we advise you not to
use your toilet and to completely empty
the waste-holding tank as well as the
flush-water tank.
7 Maintenance
To prolong the life span of your toilet, we
advise you to maintain your toilet
regularly. Clean your waste-holding tank
two to three times a year and treat the
seals with special lubricant when the
seals become dry (see last page).
Never use Vaseline or vegetable oil
to lubricate the seals as these
may cause leakage to the waste-holding
tank.
8 Storage
If you don’t expect to use your toilet for a
long (winter) period, you have to
thoroughly empty, clean and dry the
whole toilet. This is also a good time to
maintain on your toilet.
During storage we advise leaving the
blade open to prevent damage to the
blade and to loosen the water filler cap to
ventilate the flush-water tank.
9 Disposal
Your product has been designed and
manufactured with high quality materials
and components, which can be recycled
and reused. When your toilet has reached
its end of life, dispose the product
according the local rules. Do not dispose
the toilet with the normal household
waste.
The correct disposal of your old product
will help prevent potential negative
consequences for the environment and
human health.
10 Questions?
If you require further information about
your toilet, please visit our website:
www.thetford-europe.com
. If you still
have questions, please contact the
Customer Service Department either in
your country or your holiday location
(see the addresses on the back).
For correct and efficient support,
please ensure all relevant product type
information is available (see page 110).
Spare parts
Original Thetford spare parts are
available through your own dealer or
authorised Thetford Service Centre.
FAQ
What do I need to do when the level
indicator of the waste-holding tank
doesn’t work?
Check whether the float in
the waste-holding tank is still in place or
whether dirt is obstructing its function.
What do I need to do if the blade
doesn’t open?
Travelling may cause
overpressure in the tank. Unscrew the
cap of the pour out spout and slowly pull
the blade handle sideways.
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