Warranty
Warranty Information
Thermogroup covers all its products with a satisfaction guarantee. In addition,
Thermogroup will supply a replacement product where a fault is shown to be caused by
manufacture, materials or workmanship providing the goods have been installed
correctly and according to installation instructions. This guarantee does not include
removal, freight or installation costs. Thermogroup’s products come with guarantees
that cannot be excluded under Australian Consumer Law and you are entitled to a
replacement or refund for a major failure & compensation for any other reasonable
foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to
a major failure.
The details on the length of the warranty on the 12Volt Vertical Bars is on page 5 of this
installation guide. To use the warranty, repair or service the customer must provide
purchase invoice/receipt and have completed the online warranty registration form.
If the product develops a fault within the warranty period due to normal wear and tear,
Thermogroup at its discretion will recognise whether it’s a faulty product or not. If it is
impossible or not economical for the manufacturer to repair the product, the
manufacturer will replace the faulty product with a new unit of the same model or if
there is no stock available of the same model as the product, the manufacturer will
replace the product with a new unit of a similar size. No responsibility can be taken for
altered dimensions and lining up of existing holes.
The repair service offered within the warranty period only covers the faults and
problems as developed from the manufacturer’s errors. Any damage caused by
improper use or carelessness or incorrect wiring is not covered.
Thermogroup is not responsible for any monetary loss or injuries caused by improper
use of this product
Warranty Registration
The Thermorail Heated Towel Rail warranty against manufactures defects is a limited
liability warranty and will only apply if the product is registered online. Online
registration must be completed within 60 days of installation. Failure to complete the
warranty registration will void the warranty.
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