6
Troubleshooting
When to contact Service Technician
Thermo Scientific
Fresco 17 / 21
6-5
When to contact Service Technician
If you need to contact customer service, please provide the order no. and the serial no. of your device.
This information can be found on the back near the inlet for the power supply cable.
To identify the software version, proceed as follows:
1. Push the
key and then switch on the centrifuge.
In the display all segments are lit.
•
Subsequently, the following readings will be displayed for 5 seconds each:
•
The values shown above are just examples.
2. Communicate the software version to the service technician.
E-41 - E-56
Rotor stops with deceleration to standstill.
The centrifuge cannot be operated.
Internal program error
Switch the instrument off and on again.
If an error message appears again, inform Customer Service.
E-60
Rotor stops with deceleration.
Insufficient temperature in the refrigeration unit.
1.
Stop the centrifugation run.
2.
Open the centrifuge door and defrost the chamber.
Never touch the chamber directly with your hands – you may
freeze up.
3.
After approx. 60 minutes you can restart the instrument.
Observe the maximum permissible ambient temperature
4.
If a strong ice sheet is present in the internal chamber, be
sure to remove all condensate after defrosting.
If an error message appears again, inform Customer Service.
Failure message
Problem with centrifuge
Possible causes and cures
Software number
SOFT
058
3_
Software version
_01
NV-RAM number
EEPRO
462
1_
NV-RAM version
_01
Cycle counter
CYCLE
001
25
Software
0583 Version 01
NV-RAM
4521 Version 01
cycles completed
125