Dionex Reagent-Free Controller
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5.
Troubleshooting
This section is a guide to troubleshooting problems that may occur while
operating the Dionex Reagent-Free Controller.
•
Section 5.1 describes the error messages displayed on the screen.
•
Section 5.2 describes other operating problems and how to resolve them.
If you are unable to eliminate a problem, contact Technical Support for Dionex
products for help. In the U.S. and Canada, call 1-800-346-6390. Outside the U.S.
and Canada, call the nearest Thermo Fisher Scientific office.
5.1
Error and Warning Messages
When an error occurs, the error message is displayed on the screen. For
most errors, the message remains until you clear it by pressing a key.
Other messages remain for three seconds only, and then the display
reverts to the previous screen. For some errors, the Dionex RFC displays
a relevant screen as a prompt to enter needed information (see error 105
for an example).
•
Select EGC type [104]
This message appears if you try to edit any parameters related to the
eluent generator (EGC concentration, gradient time, final
concentration, or ion count ) and the EGC type is set to “none.” After
the error appears, the EGC type screen is displayed.
To troubleshoot:
•
Select the type of cartridge installed and then retry editing the
eluent generator parameter.
Dionex RFC Manual Shutdown
•
Turn off the pump motor.
•
Turn off the power to the Dionex RFC.
DX-120 Shutdown
Front panel control
Turn off the pump.