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18
18
ENGLISH
Troubleshooting
FAULT
CAUSE
SOLUTION
There is a smell of fumes
Fumes escaping into the air
- Contact your local Technical Assistan-
ce Centre
The generator is at temperature but
the heating system is cold
Air in the circuit
- Contact your local Technical Assistan-
ce Centre
Pump malfunctioning
- Contact your local Technical Assistan-
ce Centre
The boiler does not reach its tempera-
ture setpoint
Boiler temperature setpoint
- Check the temperature setting
- Contact your local Technical Assistan-
ce Centre
The generator triggers a thermal safe-
ty block
Safety thermostat / delivery overtemper-
ature
- Contact your local Technical Assistan-
ce Centre
No water
- Contact your local Technical Assistan-
ce Centre
The safety valve keeps opening
Incorrect central heating circuit pressure - Contact your local Technical Assistan-
ce Centre
CH expansion vessel
- Contact your local Technical Assistan-
ce Centre
The circulator does not work
Pump seized
Electrical connections
- Contact your local Technical Assistan-
ce Centre
The request from the ambient thermostat
is missing
- Check the temperature set on the am-
bient thermostat
- Contact your local Technical Assistan-
ce Centre
Insufficient domestic hot water or
water not hot enough
Diverter valve or pump faulty
- Contact your local Technical Assistan-
ce Centre
Domestic setpoint
- Check the temperature setting
- Contact your local Technical Assistan-
ce Centre
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