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STATEMENT OF LIMITED PRODUCT WARRANTY
What this Warranty Covers & Who it Applies to:
The limited warranty provided by BSH Home Appliances
(“Thermador“) in this Statement of Limited Product Warranty applies only to the Thermador
appliance sold to you (“Product“), provided that the Product was purchased:
•
For your normal, household(non-commercial) use, and has in fact at all times only been
used for normal household purposes;
•
New at retail (not a display, “as is”, or previously returned model), and not for resale, or
commercial use.
•
Within the United States or Canada, and has at all times remained within the country of
original purchase.
The warranties stated herein apply to the original purchaser of the product warranted herein
and to each succeeding owner of the product purchased for ordinary home use during the
term of the warranty.
Please make sure to return your registration card; while not necessary to effectuate warranty
coverage, it is the best way for Thermador to notify you in the unlikely event of a safety notice
or product recall.
How Long the Warranty Lasts
Thermador warrants that the Product is free from defects in materials and workmanship for
a period of seven hundred and thirty (730) days from the date of the original purchase. The
foregoing timeline begins to run upon the date of the original purchase, and shall not be
stalled, tolled, extended, or suspended, for any reason whatsoever.
This Product is also warranted to be free from cosmetic defects in material and workmanship
(such as scratches of stainless steel, paint/porcelain blemishes, chip, dents, or other damage
to the finish) of the Product, for a period of sixty (60) days from the date of purchase or
closing date for new construction. This cosmetic warranty excludes slight color variations
due to inherent differences in painted and porcelain parts, as well as differences caused by
kitchen lighting, product location, or other similar factors. This cosmetic warranty specifically
excludes any display, floor, “As Is”, or “B” stock appliances.
Extended Limited Warranty
BSH also provides these additional limited warranties:
•
5 year limited warranty on electronics: BSH will repair or replace any BSH microprocessor
or printed circuit board if it proves to be defective in materials or workmanship (excludes
labor charges).
•
5 year limited warranty on dish racks: BSH will replace the upper or lower dish rack
(excluding rack components), if the rack proves defective in materials or workmanship
(excludes labor charges).
•
Lifetime warranty against stainless steel rust through: BSH will repair or replace your
dishwasher with the same model or a current model that is substantially equivalent or
better in functionality, if the inner liner should rust through (excludes labor charges).
•
BSH will repair or replace the stainless steel door if the door should rust through
(excludes labor charges).
Repair/Replace as Your Exclusive Remedy
During this warranty period, Thermador or one of its authorized service providers will repair
your Product without charge to you
(subject to certain limitations stated herein) if your Product proves to have been manufactured
with a defect in materials or workmanship. If reasonable attempts to repair the Product have
been made without success, then Thermador will replace your Product (upgraded models may
be available to you, in Thermador’s sole discretion, for an additional charge). Nothing in this
warranty requires damaged or defective parts to be replaced with parts of a different type or
design than the original part. All removed parts and components shall become the property
of Thermador at its sole option. All replaced and/or repaired parts shall assume the identity
of the original part for purposes of this warranty and this warranty shall not be extended
with respect to such parts. Thermador’s sole liability and responsibility hereunder is to
repair manufacturer-defective Product only, using a Thermador-authorized service provider
during normal business hours. For safety and property damage concerns, Thermador highly
recommends that you do not attempt to repair the Product yourself, or use a
non-authorized service provider; Thermador will have no responsibility or liability for repairs
or work performed by a non-authorized service provider. Authorized service providers are
those persons or companies that have been specially trained on Thermador products, and
who possess, in Thermador’s opinion, a superior reputation for customer service and techni-
cal ability (note that they are independent entities and are not agents, partners, affiliates or
representatives of Thermador). Notwithstanding the foregoing, Thermador will not incur any
liability, or have responsibility, for the Product if it is located in a remote area (more than 100
miles from an authorized service provider) or is reasonably inaccessible, hazardous, threat-
ening, or treacherous locale, surroundings, or environment; in any such event, if you request,
Thermador would still pay for labor and parts and ship the parts to the nearest authorized
service provider, but you would still be fully liable and responsible for any travel time or other
special charges by the service company, assuming they agree to make the service call.
Out of Warranty Product
Thermador is under no obligation, at law or otherwise, to provide you with any concessions,
including repairs, prorates, or Product replacement, once this warranty has expired.
Warranty Exclusions
The warranty coverage described herein excludes all defects or damage that are not the
direct fault of Thermador, including without limitation, one or more of the following:
•
Use of the Product in anything other than its normal, customary and intended manner
(including without limitation, any form of commercial use, use or storage of an indoor
product outdoors, use of the Product in conjunction with air or water-going vessels).
•
Any party’s willful misconduct, negligence, misuse, abuse, accidents, neglect, improper
operation, failure to maintain, improper or negligent installation, tampering, failure to
follow operating instructions, mishandling, unauthorized service (including self per-
formed “fixing” or exploration of the appliance’s internal workings).
•
Adjustment, alteration or modification of any kind.
•
A failure to comply with any applicable state, local, city, or county electrical, plumbing
and/or building codes, regulations, or laws, including failure to install the product in
strict conformity with local fire and building codes and regulations.
•
Ordinary wear and tear, spills of food, liquid, grease accumulations, or other sub-
stances that accumulate on, in, or around the Product.Any external, elemental and/or
environmental forces and factors, including without limitation, rain, wind, sand, floods,
fires, mud slides, freezing temperatures, excessive moisture or extended exposure to
humidity, lightning, power surges, structural failures surrounding the appliance, and acts
of God.
•
Any external, elemental and/or environmental forces and factors, including without
limitation, rain, wind, sand, floods, fires, mud slides, freezing temperatures, excessive
moisture or extended exposure to humidity, lightning, power surges, structural failures
surrounding the appliance, and acts of God.
In no event shall Thermador have any liability or responsibility whatsoever for damage to
surrounding property, including cabinetry, floors, ceilings, and other structures or objects
around the Product. Also excluded from this warranty are Products, on which the serial
numbers have been altered, defaced, or removed; service visits to teach you how to use the
Product, or visits where there is nothing wrong with the Product; correction of installation
problems (you are solely responsible for any structure and setting for the Product, including
all electrical, plumbing or other connecting facilities, for proper foundation/flooring, and
for any alterations including without limitation cabinetry, walls, floors, shelving, etc.); and
