THERANICA Nerivio, Руководство пользователя, Страница: 27 / 39

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8.2. MAIN ERRORS AND MESSAGES
Errors and messages
displayed on the screen
What it may mean What to do
Nerivio is not properly placed.
Make sure that the protective
film was removed and that the
electrodes are in contact with
your skin The device is not properly
placed on the arm and/or the
electrodes are not in contact
with your skin Make sure the protective film
was removed from the
electrodes
The device should be placed
directly on the skin of the arm
The LED is solid green Device malfunction Contact customer support at
support@theranica.com
No communication between
the app and the device
The device is turned off If the LED is off, turn on the device
Bluetooth connection is
disabled on the phone Enable the Bluetooth feature on your
phone and try to reconnect
The phone and the
device are not close
enough
Bring the phone closer to the device, to
a range of 1 inch (2.5 cm)
The device was
automatically shut down
since the treatment
ended or has not been
initiated for a prolonged
duration of time. If the LED is off, turn on the device
The stimulation is not felt
The treatment has not
started yet or has been
stopped or paused
Touch “Start” or “Resume treatment” in
the “Treatment” screen
The stimulation
intentisty is too low
Increase the stimulation using the “+”
button in the treatment screen, until
you feel the stimulation
The protective film was
not removed Remove the protective film from the
electrodes
The electrodes begin
losing adhesion Gently rub with your finger one or two
drops of water onto the gel surface of
the electrodes
The adhesive surface of
the device is damaged
Replace the device