12
Troubleshooting
Fan (or light) not responding to hand-held remote or wall mounted RF signal...
• Check that all wire connections are secure and made as instructed.
• Verify that power is on and reaching the receiver (using a voltmeter).
• Review and repeat pairing instructions (see page 10).
• Be sure to firmly press the center area of the buttons on you handset or wall control.
• Verify that batteries are installed with proper polarity as indicated inside battery cover.
Blades don’t turn...
• Verify that the required receiving unit has been installed and wire connections have
been made according to the installation instructions.
• Verify that there are no physical obstructions preventing motor & blades from spinning
(push blades by hand to confirm that they spin freely).
• Confirm power has been turned on at circuit breaker and wall switch.
Light doesn’t work in the on position...
• Check wire connections at ceiling and wall control.
• Confirm that LED wire leads and terminal block is properly connected to LED board.
Please read all installation instructions carefully. After reviewing the following
troubleshooting tips, if you are unable to solve a problem with the installation or operation
of you fan, please contact customer service for additional assistance.
I M P ORTANT: Do not return a fan or fan parts without first contacting us
for troubleshooting assistance.
If we are unable to resolve a problem over the phone, a replacement fan or part will be
provided and a prepaid shipping label will be issued for returning the defective product.
Returns cannot be accepted without a Company issued return label.
For the return of non-defective, un-installed merchandise, please contact your dealer.
Often, noises such as ticking or humming can be caused by loose parts or structural
factors in the ceiling. Please double check that all screws and parts are firmly tightened,
including the outlet box from which the fan is hung. Next, review the troubleshooting
tips listed below.
As stated in the warranty, Modern Fan Co. is not liable for costs incurred related to
installation labor or equipment. Be sure to test all functions of your fan, and if need be,
contact customer service while your contractor/electrician is still on site.
Troubleshooting Checklist
