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DISCONNECT THE UNIT FROM THE POWER OUTLET FOR CLEANING AND MAINTENANCE. 
                        DO NOT IMMERSE THE H2O X2™ APPLIANCE IN WATER. 

Cleaning procedure to remove lime scale

If your H2O X2™ appliance begins to produce steam slower than usual, or stops producing steam, you may need to remove lime scale. It is necessary 
to remove lime scale on a regular basis, every 25 times you use a full tank of water or once a month, especially in areas with hard water. 
To remove lime scale from the H2O X2™ appliance, please follow these procedures: 

Using the Cleaning Pin

Swirl and push the pin up and down the small hole of the Steam Outlet in the Main Body. Ensure that all scale debris has been removed from the 
Steam Outlet before reassembling. 

Using a cleaning solution

1.  Prepare a solution of 1/3 white vinegar and 2/3 water and add to the Water Tank.
2.  Ensure that steam released is aimed away from the floor or surrounding objects. Plug the unit into a properly grounded electrical outlet, turn it  
 

ON and allow the unit to produce steam until the vinegar/water solution is used up.

3.  Repeat the above procedure as many times as necessary until a normal steam flow is achieved.
4.  Fill the Water Tank with fresh water and rinse out.
5.  Fill the Water Tank with fresh water again, and release steam through the system until the Water Tank is empty.
6.  Perform a test cleaning on a suitable isolated area after each lime scale removal to ensure that there is no debris left in the system. 

CLEANING AND MAINTENANCE 

7

!

WARNING

To clean calcium deposits building up inside the Water Tank:

 

Add 1-2 tablespoons of white vinegar to a full Water Tank, close the Water Tank Cap and shake the contents. DO NOT TURN THE STEAMER ON. Let the 
unit sit for a few hours. Empty the Water Tank and rinse with clean water until it rinses clear. 

Microfiber Cloth care: 

Machine wash at 60 ºC (140 ºF) / Do not bleach / Do not use fabric softener.

Problem

Solution

Possible Cause

The unit does not power on

Reduced steam or no steam

The cleaning cloth becomes wet

The cloth gets saturated with water

Unit is in the Up-to-Pause position

Release the handle from the Up-to-Pause position to initiate 

steam

Replace with a new cleaning cloth (optional item) or allow cloth 

to cool, wring out and reattach.

The unit is not plugged in or 

turned ON ( I )

Make sure the unit is in the upright and locked position and 

the unit is plugged into a properly grounded outlet and the 

switch is ON ( I )

Blocked steam opening on Mop Head

Remove Cloth and clean the steam opening on the Mop Head

Water Tank is empty

Fill Water Tank

Lime scale deposit

Follow cleaning procedure to remove lime scale

TROUBLESHOOTING GUIDE

KEY FEATURES

1

2

3

4

5

6

7

8
9

10
11

12

13
14

15

Front view

Back view

4

1. Curved Handle
2. Upper Cord Wrap
3. Power Supply Cord
4. Curved Handle Lock Button
5. Extension Handle
6. Lower Cord Wrap with Cord Holder Slot
7. Extension Handle Lock Button
8. Power Switch ( O / I )
9. Indicator Light
10. Water Tank Cap
11. Water Tank
12. Main Body
13. Mop Head Lock Button (on Main Body)
14. Lock for upright position
15. Mop Head

ACCESSORIES

225ml

150ml

100ml

50ml

1

3

4

2

1. Microfiber Cloth
2. Glider
3. Measuring Cup
4. Cleaning Pin

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