TROUBLE SHOOTING
Troubles
Reason
Solution
Shredder does
not work after
paper is
inserted.
1. The power cord may not be
properly connected.
2. The motor has over heated.
3. The paper feed may be
jammed.
4. Shredder head is not
placed properly on basket.
1. Check the power cord is correctly
plugged into main socket.
2. Wait for at least 60 minutes and try the
shredder again.
3. Reverse the paper feed and remove
any jammed paper, then try again.
4. Place shredder head securely on
basket, correctly front facing, ensuring
contact with the basket is made.
Shredder
makes a high
noise
1. The shredder may not be
placed on a flat/stable
surface.
1. Replace the shredder onto a flat/stable
surface.
Shredder does
not shred
paper
1. Too much paper is
inserted.
2. The paper size inserted
may be larger than the paper
entry.
3. The paper may be inclined
when placed into the paper
entry.
1. Check to see if you have exceeded the
rated capacity of paper (2 vertically
folded sheets of 70 g).
2. Reverse the shredder and take out the
paper, fold in half and try again.
3. Re-insert the paper vertically.
