What to do in the event of a complaint
RIGHTS IN THE EVENT
OF JUSTIFIED COMPLAINTS
If you have grounds for complaint, you have statutory rights
against your dealer, who has sold the pram to you, which
are unaffected by the information below. To provide proof
that your pram was purchased from your dealer, please re-
tain the handover form you filled in and signed, together
with your receipt, for the duration of the statutory warranty
period. This period lasts 2 years and
commences when the pram is handed over to you.
WHAT IS COVERED IN THE EVENT
OF A COMPLAINT?
Claims under warranty cover any defective materials or
workmanship apparent at the time of the handover. The
warranty does not cover
• natural symptoms of wear and tear or damage
due to excessive use
• damage due to unsuitable or incorrect use
• damage due to faulty assembly or use
• damage due to carelessness or poor
maintenance of the pram
• damage due to incorrect modifications
to the pram
Defects must be reported immediately to prevent
consequential damage.
FABRICS FADING:
sunlight, sweat, cleaning agents, wear (especially at
points within easy reach) or over-frequent washing can
all lead to fading; fading is thus not considered a defect.
PILLING OF FABRICS:
pilling is possible and is not considered a defect. As
in the case of woollen jumpers, you can treat fabrics with
a clothes brush or a textile razor to eliminate the majori-
ty of the bobbles.
TORN SEAMS/
PRESS STUDS/FABRIC:
please check carefully on purchase, whether all fabric
parts, seams and press studs are properly sewn and
attached and whether all the zips work properly.
WHEELS:
worn wheels are natural symptoms of wear. Damage to
pneumatic tyres due to external effects, sharp objects or
use with the wrong air pressure (for max. air
pressure, see tyre case) is not considered poor work-
manship.
Our wheels are not balanced. Slight imbalance due to the
production process can therefore not be ruled out and as
a result, is not considered a defect.
WHAT YOU SHOULD DO WHEN PURCHASING
Please go through the handover form with us to rule out as
far as possible your needing to make a claim under war-
ranty.
PROCEDURE IN THE EVENT OF COMPLAINTS
If you subsequently find a defect, please report this
to us, the dealer from whom you bought the pram, by te-
lephone without delay so that we can discuss how to pro-
ceed. This ensures that justified complaints can be dealt
with quickly and without great distances having to be co-
vered. So your contact for any repairs or complaints is your
teutonia dealer.
USE, CARE AND MAINTENANCE
The pram is a means of transport for your child, and needs
to be looked after and maintained in accordance with the
instructions for use in order to maintain its original quali-
ty.
We draw your attention expressly to the fact that only
original accessories and spare parts may be used.
DO YOU HAVE GROUNDS FOR COMPLAINT OR NOT?
RUST:
the frame is provided with a protective coating. If it is not
serviced or is treated badly, however, rust spots may form.
This is not considered a defect.
SCRATCHES:
scratches are considered normal symptoms of wear and
tear and not a defect.
MOULD:
textiles which have got damp and then not been dried pro-
perly (see instructions for use) may go mouldy and do not
represent poor workmanship.
FASHION CARRY-COT
30
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