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Model Y Emergency Response Guide
The vehicle is equipped with high voltage components that may be
compromised as a result of a collision. Before transporting, it is important to assume
these components are energized. Always follow high voltage safety precautions
(wearing personal protective equipment, etc.) until emergency response
professionals have evaluated the vehicle and can accurately confirm that all high
voltage systems are no longer energized. Failure to do so may result in serious injury.
WARNING
Pushing the Vehicle
The following instructions are intended to be used when only moving
Model Y a very short distance to improve traffic safety. Refer to the Owner’s Manual
on the touchscreen or the Roadside Assistance Guide in the glovebox for more
instructions on how to transport Model Y. Damage caused by transporting the vehicle
is not covered by the warranty.
WARNING
Pushing Model Y when it is not in Neutral or Transport Mode can result in
overheating the rear motor and potential risk of shock if electrical components are
exposed, even if the first responder loop has been cut.
WARNING
In situations where there is minimal risk of fire or high voltage exposure (for example, the vehicle
does not accelerate after coming to a stop at an intersection) and 12V power is present, Model
Y can be quickly pushed in order to clear the roadway. If a driver is present, simply shift Model Y
into Neutral and then push the vehicle. If a driver is not present, Model Y may automatically shift
into Park when it detects the driver leaving the vehicle (even if it has previously been shifted into
Neutral).
To keep Model Y in Neutral (which disengages the parking brake and allows the vehicle to be
pushed) without a driver present, use the touchscreen to activate Transport Mode:
1. Ensure Model Y is in Park.
2. Press and hold the brake pedal, then on the touchscreen touch Controls > Service > Towing.
3. Hold the Transport Mode button until it turns blue. Model Y is now free-rolling and can
slowly be rolled (no faster than walking speed) or winched.
To cancel Transport Mode, shift Model Y into Park.
NOTE:
Model Y must detect a key nearby and 12V power is required for Transport Mode to
activate.
NOTE:
Transport Mode automatically cancels and the parking brake is applied if Model Y is rolled
faster than 5 mph (8 km/h) or 12V power becomes low or absent. Model Y sounds its horn if
Transport Mode is about to cancel.
NOTE:
If Model Y cannot detect the key (an authenticated smartphone or key), the Transport
Mode button is grayed out and Transport Mode cannot be enabled. Call Tesla Roadside
Assistance.
NOTE:
The touchscreen is unresponsive if Model Y has no 12V power. Use an external 12V power
to open the hood and jump start the vehicle’s auxiliary 12V battery. Refer to the Roadside
Assistance Guide in the glovebox (Touch Controls > Glovebox) or call Tesla Roadside Assistance
for instructions.
