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TELSTRA GATEWAY PRO

™

USER GUIDE

6.1. The Internet is not working or WAN light is off

Sometimes a loss of service can occur and Broadband will temporarily be unavailable on your Telstra
Gateway Pro™, you will presented with the following error screen and the WAN light will be off.

6. TROUBLESHOOTING & GENERAL TIPS

Figure 55: WAN Light

Figure 56: No Internet Connection Notification

Please check that your DSL line or WAN cable has not been unplugged from the Gateway.

Important Note:

If your Internet light is flashing red your Gateway is now operating in mobile broadband failover
mode (if available), you can continue to use the Internet through mobile data.

If your issue is not resolved for an extended period of time please call Telstra support on

132000

and we will assist you further with your issue.

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Содержание GATEWAY PRO

Страница 1: ...TELSTRA GATEWAY PRO USER GUIDE...

Страница 2: ...Gateway Settings 20 4 1 Changing your Gateway login Password 20 4 2 Customising your LAN WAN Settings 22 4 3 Configuring your Gateway Wi Fi 26 4 4 Setup Voice Calling 29 4 5 Connecting devices to the...

Страница 3: ...n The Telstra Gateway Pro features world leading Wi Fi and the best connectivity available so you get the most out of your Telstra fixed Broadband service Enjoy faster Wi Fi with the latest Wi Fi AC t...

Страница 4: ...ices across both bands depending on device compatibility to make the best use of your Wi Fi network coverage The Wi Fi Network Security Card provided with your Gateway provides the Wi Fi Network SSID...

Страница 5: ...uide available at http www telstra com au content dam tcom small business bundles pdf telstra gateway pro v7610 configuration guide pdf 1 3 5 Always connected with Telstra s Mobile Broadband USB The M...

Страница 6: ...1 4 Getting To Know the Gateway 1 4 1 Understanding the lights and what they mean Figure 3 Telstra Gateway Pro Front Panel Power LED around the Telstra Logo Internet LED WAN LED Phone LED Wi Fi On Of...

Страница 7: ...ateway and Broadworks voice platform Registration authentication has been successful on ALL the configured SIP accounts FXS and DECT Flashing orange Establishing a new SIP registration to the Broadwor...

Страница 8: ...bps packets are transmitting Off No traffic transmitted or no Ethernet cable plugged in WAN port Solid green WAN port is connected successfully Blinking green Packets are sending and receiving Off Phy...

Страница 9: ...egistered identified number which interfaces with the Telstra network 4 2 4GHz Wi Fi Network Name Broadcast name for the 2 4GHz band of the Wi Fi Network enabling you to connect your devices via Wi Fi...

Страница 10: ...the number of walls and ceilings between the Gateway and your wireless computers to a minimum Away from electrical devices that are potential sources of interference such as ceiling fans security syst...

Страница 11: ...you don t have an NBN box at your premises you will be using one of the following connection types ADSL ADSL ADSL2 and ADSL2 VDSL this includes NBN Fibre to the Node and NBN Fibre to the Basement conn...

Страница 12: ...email and your Wi Fi Network Security Card to get started Step 3 Activate your Internet service and voice service using the Setup Wizard For more detail on the Setup Wizard screens refer to section 3...

Страница 13: ...i by typing the Telstra default IP address 192 168 15 1 into your preferred browser This will start the wizard and you can follow the screens and prompts to complete For more detail on the Setup Wizar...

Страница 14: ...en the Telstra Gateway Pro is first set up either out of the box or after a factory reset see Section 6 4 it will detect which network you are on and present you with an installation wizard that guide...

Страница 15: ...WAN interface is being used ADSL VDSL or Ethernet WAN NBN FTTP Figure 13 Installation Wizard WAN Sensing Figure 14 Internet Connection Setup Error Screen If no Internet Connection is detected the Ins...

Страница 16: ...nal options you would like to configure and continuing with the installation process For ADSL you now need to enter your ADSL credentials username password which you can find in your order completion...

Страница 17: ...k Finish The changes will now be made to the Gateway and additional configuration for voice setup if applicable will be downloaded Figure 17 Installation Summary Page Figure 18 Telstra Business Websit...

Страница 18: ...ss 192 168 15 1 This will bring up the Login screen Figure 21 and from here you will be able to configure the Telstra Gateway Pro to meet your requirements To access the Control Panel you need to logi...

Страница 19: ...l Panel Advanced Menu Figure 21 Control Panel Advanced Menu From each of these menus you will be able to view sub menus which will provide current details about the device and also give you the abilit...

Страница 20: ...Panel username and password settings This provides an additional layer of security for your Gateway and business network You can follow the steps below to complete this process There are two ways to c...

Страница 21: ...n this process Enter the old password in the Old Password field the default password is telstra Enter your new password into the New Password and Repeat New Password fields Click Apply to confirm thes...

Страница 22: ...our connection type if you switch from ADSL to an NBN service The following steps provide you with an overview of how to complete these changes 4 2 1 DSL Connection and Username Password To configure...

Страница 23: ...he Does your internet connection require a login has Yes selected and Internet Service Provider has PPPoE selected Enter your full Username Login and case sensitive Password into the correct fields an...

Страница 24: ...ue Figure 27 Control Panel Basic Menu Good Internet Connection Figure 28 Control Panel Basic Screen 4 2 2 WAN Connection NBN To configure the NBN connection you will need to access the Telstra Gateway...

Страница 25: ...Mode and ensure Does your internet connection require a login has No selected Then click Apply Figure 29 WAN Setup for NBN Figure 30 Control Panel Basic Screen Click Home The Internet icon should show...

Страница 26: ...ings for both the 2 4 GHz and 5 GHz Wi Fi channels including Change the SSID Gateway s Wi Fi name Enable Disable SSID Broadcast Change the 2 4 GHz Channel to reduce interference from other 2 4 GHz dev...

Страница 27: ...l need to make any changes that may be required in the Wireless Setting screen Refer to the numbered sections in Figure 34 and the Wireless Settings table for detailed information about these settings...

Страница 28: ...ence problems with another nearby access point or wireless device Mode Select the wireless mode you want to use The options are Up to 54 Mbps Legacy Mode with a maximum speed of up to 54 Mbps for b g...

Страница 29: ...zard During the installation process select the Setup Voice Calling for DOT customers only option on the Installation Wizard screen Then click Next Important Note Device ID and Password information fo...

Страница 30: ...Control Panel To access the Gateway Control Panel page go to 192 168 15 1 in your browser and navigate to Advanced Setup Voice Calling Figure 35 Control Panel Advanced Menu Figure 36 Gateway ID and P...

Страница 31: ...WPS button on the Gateway for three seconds This temporarily enables WPS access Next enable WPS on your network device such as your printer or mobile phone The device will connect to the network allow...

Страница 32: ...39 Basic Menu Mobile Internet Once you have connected your Mobile Broadband device to the USB port access and configure it in the Telstra Gateway Pro Control Panel by completing the following steps To...

Страница 33: ...d on your Mobile USB device enter it into the SIM PIN field Select the correct APN for your device then click Apply Figure 40 Mobile Internet Setup Information Figure 41 Mobile Info Button To check th...

Страница 34: ...ER GUIDE A pop up window will show the mobile device signal strength Click Close Window Figure 42 Mobile Internet Signal Strength Figure 43 Mobile Internet Connection Status To check the device status...

Страница 35: ...35 TELSTRA GATEWAY PRO USER GUIDE Click Connection Status A pop up window will show the Connection State and assigned IP address click Close Window Figure 44 Connection Status Details...

Страница 36: ...lstra Gateway Pro has the capability to set up three Wireless Guest networks You can allow guest internet only access or internet local network access to anyone that is provided the Guest SSID and Wir...

Страница 37: ...37 TELSTRA GATEWAY PRO USER GUIDE Figure 46 Guest Wi Fi Configuration Setting up the Guest Network follows a similar process to making changes to the Wi Fi settings on the Telstra Gateway Pro 1 2 4 3...

Страница 38: ...file number but Telstra strongly recommends that you change your network s Name SSID to a different value This value is also case sensitive 3 Security Options None no data encryption WEP Wired Equival...

Страница 39: ...Function Store and access your data on your local network Make media files available for UPnP AV capable devices like media players and set top boxes from your local network Access Read and write Read...

Страница 40: ...fault Gateway is your current router gateway IP address For Apple computers Access System Preferences and select Network Select the appropriate port e g Ethernet Airport Click Advanced and then the TC...

Страница 41: ...to a specific device that is connected or a specific application on a device You may require remote access to devices such as servers cameras etc The Gateway allows you to configure these Important No...

Страница 42: ...ure 53 Add Custom Service If the appropriate service is not in the Service Name list you can create a new service by clicking the Add Custom Service button Enter the following Information Service Name...

Страница 43: ...teway s Remote Access feature enables secure access to your business files from home Refer to the detailed VPN setup guide for information on how to enable and configure this option http www telstra c...

Страница 44: ...GENERAL TIPS Figure 55 WAN Light Figure 56 No Internet Connection Notification Please check that your DSL line or WAN cable has not been unplugged from the Gateway Important Note If your Internet ligh...

Страница 45: ...is a red internet light ADSL A red internet light indicates that your DSL port is connected but authentication was unsuccessful Figure 57 Wi Fi Button Figure 58 Front Panel Internet Light Important N...

Страница 46: ...n and password details and update if required Apply any changes 6 4 Re setting Telstra Gateway Pro Important Note You should only reset your Gateway as a last option Try turning the device off and on...

Страница 47: ...hole and hold down for 10 seconds until all the lights on the front panel start flashing Then release the paper clip The Gateway will reset and reboot 6 4 2 Method Two Reset from the Gateway Control...

Страница 48: ...l of the settings on the Gateway and reset to factory settings click Yes The Reset Progress bar will appear Once this reset bar has completed the Gateway will reset and reboot You will be returned to...

Страница 49: ...The firewall software may need to be deactivated or disabled A wireless adaptor may be faulty 6 5 2 Lights Are Blinking Repeatedly The Wireless Adaptor is not associated with the Gateway Check the SSI...

Страница 50: ...c KK TGP600 IPDECT Phone with Base Polycom VVX1500 Video Phone These phones will work as a secondary handset with a Panasonic TGP500 TPA50 or TPA600 TPA60 DECT base station Mobile Broadband USB Netgea...

Страница 51: ...Voice LEDs Buttons Wi Fi on off WPS DECT Broadband Internet Service VDSL ADSL Broadband internet service Cable Fiber via Ethernet WAN port Mobile Broadband using USB dongle Physical Specifications Dim...

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