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TECHNICAL DETAILS
Standard
Digital Enhanced Cordless
Telecommunication (DECT)
Frequency range
1.88 to 1.9 GHz (bandwidth = 20 MHz)
Channel bandwidth
1.728 MHz
Operating range
Up to 300m outdoors; Up to 50m indoors
Operating time
Standby: 100 hours; Talking: 10 hours
Battery charge time: 15 hours
Temperature range
Operating: 0°C to 40°C; Storage: -20°C to 60°C
Electrical power Base unit power adapter:
Ten Pao: S003GB0600050 & S003GV0600050
Input 100-240Vac 50/60Hz; Output 6Vdc/500mA.
Charger unit power adapter:
Ten Pao: S003GB0600015 & S003GV0600015
Input 100-240Vac 50/60Hz; Output 6Vdc/150mA.
Battery information (each handset):
SHENZHEN GREPOW BATTERY CO., LTD
AAA300mAh, 2 x 1.2V AAA size, AAA 300mAh NiMH
(Rechargeable)
YIYANG CORUN BATTERY CO., LTD
Ni-MH AAA300, 2 x 1.2V AAA size, AAA 300mAh NiMH
(Rechargeable)
CAUTION
Risk of explosion if the battery is replaced by an incorrect type.
Dispose of used batteries according to the instructions.
Disposal:
All electrical and electronic products including batteries should be disposed of separately
from your normal household waste and be taken to a recycling centre provided by your
local authorities.
Port specification
The port (connected to the mains power supply) is a SELV port with respect to
EN41003.
The port (connected to the telephone line) is a TNV port with respect to EN41003.
CLEANING AND CARE
Do not clean
any part of your phone system with benzene, thinners or other solvent
chemicals as this may cause permanent damage, which is not covered by the
Guarantee.
When necessary, clean it with a damp cloth.
Keep your phone system away from
hot, humid conditions or strong sunlight, and
don't let it get wet.
Every effort has been made to ensure high standards of reliability for your phone
system. However, if something does go wrong, please
do not try to repair it yourself,
but consult your supplier or call the Helpline.
TABLE OF CONTENTS
1
IMPORTANT SAFETY INSTRUCTIONS ........................................ 3
2
INSTALLING YOUR PHONE ........................................................... 5
2.1
Connecting the Base Station ........................................................... 5
2.2
Installing and Charging the Rechargeable Batteries ........................ 5
3
GETTING TO KNOW YOUR PHONE ............................................. 6
3.1
Overview of the Handset, Base Station and Charging Pod ............. 6
3.2
Display Icons and Symbols .............................................................. 8
3.3
Menu Map and Menu Navigation ................................................... 10
3.4
Text and Number Entry .................................................................. 10
4
USING YOUR PHONE .................................................................. 11
4.1
Make a Call .................................................................................... 11
4.2
Answer and End a Call .................................................................. 12
4.3
Adjust Earpiece Volume ................................................................. 12
4.4
Mute/Un-mute the Microphone ...................................................... 12
4.5
Paging ............................................................................................ 12
4.6
Switching the Handset On/Off ........................................................ 13
4.7
To Lock/Unlock the Keypad ........................................................... 13
4.8
Make an Internal Call (Multi – handset models only) ..................... 13
5
DIRECT ACCESS MEMORY ........................................................ 15
5.1
Add Direct Access Memory ............................................................ 15
5.2
Delete Direct Access Memory ........................................................ 16
6
PHONEBOOK ............................................................................... 16
6.1
Store a Contact in the Phonebook ................................................. 16
6.2
Access the Phonebook .................................................................. 17
6.3
Modify a Phonebook Entry ............................................................. 17
6.4
Delete a Phonebook Entry ............................................................. 18
6.5
Delete All Entries from the Phonebook List ................................... 18
7
CALLER DISPLAY (NETWORK DEPENDENT)............................ 18
7.1
Call Log .......................................................................................... 19
8
REDIAL LIST.................................................................................. 20
8.1
Access the Redial List .................................................................... 20
8.2 Save a Redial Number into the Phonebook ................................... 20
8.3
Edit a Redial Number ..................................................................... 20
8.4 Delete a Redial Number ................................................................. 21
8.5 Delete All Entries from the Redial List ........................................... 21
9
CLOCK AND ALARM SETTINGS ................................................. 21
9.1
Date and Time Settings ................................................................. 21
9.2
Alarm Settings................................................................................. 23
10
PERSONAL SETTINGS ................................................................ 24
10.1
Set the Ring Volume ...................................................................... 24
10.2
Set the Ring Tone .......................................................................... 24
10.3
Set the Key Beep ........................................................................... 25
10.4
Rename the Handset .................................................................... 25
10.5
Set the Display Language .............................................................. 25
10.6
Set Auto Hang-up ........................................................................... 26
11
ADVANCED SETTINGS ................................................................ 26
11.1
Handset Registration ..................................................................... 26
11.2
Register Additional Handsets ......................................................... 26
11.3
Un-register your Handset ............................................................... 27
11.4
Change the Master PIN ................................................................. 27
11.5
Change the Recall Time ................................................................ 28
11.6
Change the Dial Mode (Dual Mode Dialling models only) .............. 28
11.7
Set the First Ring ........................................................................... 29
11.8
Reset the Unit ................................................................................ 29
12
TROUBLESHOOTING .................................................................. 29
13
DECLARATION OF CONFORMITY............................................... 33
14
GUARANTEE AND SERVICE ....................................................... 34
14.1
While the unit is under Guarantee ................................................. 34
14.2
After the Guarantee has expired .................................................... 34
1
IMPORTANT SAFETY INSTRUCTIONS
When using your telephone equipment, basic safety precautions should always
be followed to reduce the risk of fire, electric shock and injury:
1) Read and understand all the instructions.
2) Follow all warnings and instructions marked on the product.
3) Unplug this product from the wall outlet before cleaning. Do not use liquid
cleaners or aerosol cleaners. Use a damp cloth for cleaning.
4) Keep this product away from hot, humid conditions or strong sunlight, and
don’t let it get wet or use it near water (for example, near a bath tub, kitchen
sink, or swimming pool).
5) Do not overload wall outlets and extension cords as this can result in the risk
of fire or electric shock.
6) Unplug this product from the wall outlet and obtain the service of our Repair
Centre under the following conditions:
• When the power supply cord or plug is damaged or frayed.
• If the product fails to operate normally despite following the operating
instructions.
• If the product has been dropped and the cabinet has been damaged.
• If the product exhibits a distinct change in performance.
7) NEVER use your phone outdoors during a thunderstorm. Unplug the base
from the telephone line and the mains socket when there are storms in your
area. Damage caused by lightning is not covered by the guarantee.
8) Do not use the telephone to report a gas leak in the vicinity of the leak.
9) Use only the supplied NiMH (Nickel Metal Hydride) batteries that came with
your phone or an authorised replacement recommended by the manufac-
turer. There is a risk of explosion if you replace the battery with an incorrect
battery type. The use of other battery types or non-rechargeable
batteries/primary cells can be dangerous. They may cause interference
and/or damage to the unit or surroundings. The manufacturer will not be
held liable for damage arising from such non-compliance.
10) Do not use third party charging pods. Damage may be caused to the
batteries.
11) Please ensure that the batteries are inserted in the correct polarity.
12) Dispose of batteries safely. Do not burn, immerse in water, disassemble, or
puncture the batteries.
Package Content for single model
The package contains the following items:
• 1 Handset
• 1 Base Station
• 1 Mains Power Adapter for the Base Station
• 1 Telephone Line Cord
• 2 AAA NiMH Rechargeable Batteries
• 1 Back Cover
• 1 User Guide
Note:
If you have purchased a Twin, Triple or Quad system, you will also have
the corresponding extra handset(s) and batteries, a charging pod and a battery
compartment cover for each extra handset.
Connection and Conditions for Use
You can connect your phone to a direct exchange line (DEL) on a local
exchange with its own phone number; to an extension socket connected to a
DEL; or to an extension on an approved compatible PBX. Do not connect as an
extension to a pay phone.
The ringer equivalence numbers (REN) of all equipment (phones, fax machines,
modems, etc.) connected to an exchange line must not add up to more than 4,
otherwise one or more of them may not ring and/or answer calls correctly. The
phone has a REN of 1, and most other telephones have a REN of 1 unless
marked otherwise.
Handset & Base Connection
1) When purchased, all handsets are already registered to the base unit and
should link to it when they are all powered up.
2) To use your cordless handset and base unit together, you must be able to
establish a radio link between them. The signal between the handset and
the base unit is in accordance with the normal standards for a DECT phone:
Maximum range up to 300 meters outdoors or 50 meters indoors. Be aware
that:
> Large metal objects, such as refrigerators, mirrors or filing cabinets,
between the handset and the base unit may block the radio signal.
> Solid structures, such as walls, may reduce the signal strength.
> Electrical equipment may cause interference and/or affect the range.
3) Do not place the base unit close to another telephone, TV or audio
equipment - it may cause interference.
4) Putting the base unit as high as possible ensures the best signal.
5) If the sound in the earpiece becomes faint or distorted during a call, you may
be going out of range of the base unit. Move nearer to the base unit within
20 seconds; otherwise the call may be cut off.
Warning:
When the handset is ringing, please do not hold it too close to your
ear as the volume of the ringing tone may damage your hearing.
Note:
You can simply place the handset back on its base station or charging
pod to end the call, provided you have not deactivated the
Auto hang-up
feature
.
(See
10.6 Set Auto Hang-up
)
Note:
During a call, if the handset has a speakerphone, press Talk to alternate
between speakerphone and earpiece
.
4.2 Answer and End a Call
1. When the phone rings, press Talk.
2. To end a conversation, press Phone Off.
4.1.5 Call from the Phonebook
1. Press DOWN / - / PHONEBOOK in standby mode.
2. Press UP / + / CID or DOWN / - / PHONEBOOK to select the desired entry in
the phonebook and then press Talk to dial out the selected phonebook number.
1. During a call, press UP / + / CID or DOWN / - / PHONEBOOK to select from
VOLUME 1
to
VOLUME 5
.
• The current setting is shown.
• When you end the call, the setting will remain at the last selected level.
4.3 Adjust Earpiece Volume
There are
5
levels of volume for earpiece and also speakerphone, if available.
1. During a call, press the Mute to turn on/off the microphone.
4.4 Mute / Un-mute the Microphone
When the microphone is muted, the handset displays
MUTE ON
, and your caller
cannot hear you.
1. In standby mode, press and hold Lock for 1 second to lock the keypad.
• The handset displays
KEYS LOCKED
.
2. To turn the keypad lock off, press and hold Lock again.
Note:
Incoming calls can still be answered even if the keypad is locked.
4.7 To Lock/Unlock the Keypad
4.8 Make an Internal Call (multi – handset models only)
You can lock the keypad to avoid making calls or pressing the keys accidentally.
The system allows an intercom call between two handsets registered to the
same telephone base. It also allows you to transfer external calls from one
handset to another, and set up a 3-way conference with two handsets and an
external call.
If you try to make a call while another handset is already on an external call, you
will hear a busy tone for a few seconds before the display returns to standby.
4.8.1 Initiate an Intercom Call
1. In standby mode, press the Intercom key.
• Intercom ringing starts immediately if there are only 2 registered handsets.
• If there are more than 2 registered handsets, the handset numbers which
are available for intercom will be displayed.
2. Press the handset number you wish to call or press to call all handsets.
3. Press Talk on a called handset to answer the call and start a conversation.
4. To end the intercom call, press Phone Off on either handset.
Note:
1) You can cancel the intercom call before it is answered by pressing Intercom
or Phone Off on the originating handset.
2) If there is no answer from the called handset within one minute, the paging
will be cancelled automatically.
3) If no other handset is registered to the base, it will ignore the INT key and
stay in standby mode.
• When first turned on, the display shows
SEARCHING
… until the handset
finds the base.
Note:
You can switch the handset off to save battery life, if the handset is not on
the base or a charging pod and you do not want to use it for a while.
IMPORTANT:
When the handset is OFF, it cannot be used for making calls
including emergency calls. It will not ring when there is an incoming call.
To answer a call, you will need to switch it back on and it may take some time
for the handset to re-establish a radio link with the base unit.
4.6 Switching the Handset On/Off
Press and hold Phone Off for more than 2 seconds to switch the handset on or
off in standby mode.
5.2 Delete Direct Access Memory
1. From the home screen, press Menu.
2. Press OK to select
PHONEBOOK
.
3. Press UP / + / CID or DOWN / - / PHONEBOOK to select
DIRECT MEM.
and then press OK to select.
4. Press UP / + / CID or DOWN / - / PHONEBOOK to select
KEY 1
or
KEY 2
and then press OK to select.
• The current stored name is displayed.
5. Press Menu to enter the menu options.
6. Press UP / + / CID or DOWN / - / PHONEBOOK to select
DELETE
and then
press OK to select.
•
CONFIRM?
is displayed.
7. Press OK to confirm the delete.
• A confirmation tone is played.
8. Press Phone Off to return to standby mode.
6 PHONEBOOK
Each handset can store up to 50 phonebook entries. Each phonebook entry can
have a maximum of 24 digits for the phone number and 12 characters for the
name.
6.1 Store a Contact in the Phonebook
1. From the home screen, press Menu.
2. Press OK to select
PHONEBOOK
.
3. Press OK to select
NEW ENTRY
.
4. Enter the name of the contact (maximum 12 characters) using the keypad.
5. Press OK to confirm the name entry.
6. Enter the number of the contact (maximum 24 digits) using the keypad.
7. Press OK to confirm the entry.
• A confirmation tone is played.
8. Press Phone Off to return to standby mode.
Note:
You cannot store a new phonebook entry when the memory is full. In this case,
you have to delete existing entries to make space for new ones.
When storing the number for a local call, you can enter just the 6 or 7-digit local
number without
STD
(area) code, and it will still display the name if there is an
incoming call and you subscribe to caller display.
Note:
If there is no answer from the called handset, or you wish to cancel the
intercom call before it is answered, press Intercom to return to the external call.
3. Press Talk on the called handset to answer the call and start a conversation.
4. Press Phone Off on the originating handset to transfer the external call to the
called handset.
• The external call is transferred.
5
DIRECT ACCESS MEMORY
There are 2 direct access memories (Keys 1 & 2) in addition to the phonebook
memory. A long press on the keys in standby mode will automatically dial the
stored phone number.
5.1 Add Direct Access Memory
1. From the home screen, press Menu.
2. Press OK to select
PHONEBOOK
.
3. Press UP / + / CID or DOWN / - / PHONEBOOK to select
DIRECT MEM.
and then press OK to select.
4. Press UP / + / CID or DOWN / - / PHONEBOOK to select
KEY 1
or
KEY 2
and then press OK to select.
•
NO NUMBER
is displayed if it is empty. Otherwise, the stored name is
displayed.
5. Press Menu to enter the menu options.
6. Press OK to select
EDIT NUMBER
.
•
ENTER NAME
is displayed if it is empty. Otherwise, the stored name is
displayed.
7. Enter or edit the name for the contact and press OK.
•
ENTER NUMBER
or the current stored number is displayed.
8. Enter or edit the number for your contact and press OK.
• A confirmation tone is played.
9. Press Phone Off to return to standby mode.
1. During the call, press Intercom to put the external call on hold.
• Intercom is established immediately if there are only 2 registered
handsets.
• If there are more than 2 registered handsets, the handset numbers which
are available for intercom will be displayed.
2. Press the handset number you wish to call or press to call all handsets.
4.8.4 Transfer an External Call to another Handset
1) Press Phone Off to cancel the intercom call and let the handsets receive
normal incoming ringing.
2) Press Talk to answer the external call and end the intercom call.
4.8.2 Answer an External Call during an Intercom Call
You will hear an alert tone when you receive an incoming external call during an
intercom call, and you can choose from the following options:
3) Press Intercom to answer the external call and put the intercom call on hold.
4) When the incoming call is connected and the intercom call is on hold, press
Intercom again to put the external call on hold and connect back to the
intercom call, or press OK on the originating handset to start a three-party
conference call with both the incoming and the intercom parties.
1. During the call, press Intercom to put the external call on hold.
• Intercom is established immediately if there are only 2 registered
handsets.
• If there are more than 2 registered handsets, the handset numbers which
are available for intercom will be displayed.
2. Press the handset number you wish to call or press to call all handsets.
Note:
If there is no answer from the called handset, or you wish to cancel the
intercom call before it is answered, press Intercom to return to the external call.
3. Press Talk on the called handset to answer the call and start a conversation.
4. When the intercom call is connected, you can choose from the following
options on the originating handset:
1) Press OK key to connect both handsets to the call in conference mode.
2) Press Phone Off on either handset to terminate the intercom on that
handset, and leave the external call connected to the other handset.
You can intercom with another system handset during a call, or invite another
system handset to join in a conference call with you and the external caller.
4.8.3 Initiate an Intercom during a Call
3.3 Menu Map and Menu Navigation
From the handset home screen, press the Menu key to show
PHONEBOOK
,
the first option in the
Main Menu list
.
Press UP / + / CID or DOWN / - / PHONEBOOK to go to other options in the
menu list. (See table below)
Press OK to enter a sub-menu or function.
Press Back to go back to the previous level.
Press Phone Off to cancel the current operation and return to the home screen.
Note:
If you do not press any key on the handset for 15 seconds, the display will
automatically return to the home screen.
PHONEBOOK
NEW ENTRY
LIST
EDIT ENTRY
DELETE
DELETE ALL
DIRECT MEM
DATE/TIME
SET FORMAT
TIME FORMAT
DATE FORMAT
ALARM
ALARM TONE
CHANGE PIN
REGISTRATION
UNREGISTER
RESET
AUTO PREFIX
RECALL TIME
FIRST RING
HANDSET NAME
HANDSET TONE
RING VOLUME
RING TONES
KEY BEEP
LANGUAGE
AUTO HANG-UP
PERSONAL SET
CLOCK&ALARM
ADVANCED SET
3.4 Text and Number Entry
The table in 3.4.1 shows you where each letter and punctuation character can
be found, by using repeated presses of the alphanumeric keypad. This will be
helpful when storing a name in the phonebook or renaming your handset.
Note: Other characters are available with some of the alternative handset
language options (see 10.5).
For example, to enter the name
Tom
:
In editing mode, a cursor flashes to indicate the current text entry position.
It is positioned to the right of the last character entered.
Writing Tips:
1. Once a character is selected, the cursor will move to the next position after a
short pause.
2. Press Back to delete the last letter or number.
3. Press Up / Down to move the cursor within the name or number.
Press Number key 8 once
T
O
M
Press Number key 6 three times
Press Number key 6 once
4
USING YOUR PHONE
4.1 Make a Call
4.1.1 Pre-dialling
4.1.2 Direct Dialling
1. Enter the phone number (maximum 24 digits).
If you make a mistake, press Back to delete the last entered digit.
2. Press Talk to dial the phone number.
1. Press Talk.
2. Dial the number.
Note:
if you make a mistake you must hang up and dial again.
4.1.3 Call from the Redial List
1. Press Redial in standby mode.
• The last number dialled is displayed.
2. Press UP / + / CID or DOWN / - / PHONEBOOK to select the desired entry
in the redial list and then press Talk to dial out the selected redial number.
4.1.4 Call from the Call Log
1. Press UP / + / CID in standby mode.
2. Press UP / + / CID or DOWN / - / PHONEBOOK to select the desired entry
in the call log and then press Talk to dial out the selected call log number.
Note:
You need to subscribe to the Caller Line Identification (CID) service to
be able to see the caller’s number or name in the call log.
3.4.1 Character Map
Key
1
st
press
2
nd
press
3
rd
press
4
th
press
5
th
press
press
1
_
2
3
4
5
6
7
8
9
0
*
#
Space
1
(
)
*
A
B
C
2
D
E
F
3
G
H
I
4
J
K
L
5
M
N
O
6
P
Q
R
S
7
T
U
V
8
?
W
X
Y
Z
9
0
-
/
\
o
+
*
o
6
th
3
GETTING TO KNOW YOUR PHONE
3.1 Overview of the Handset, Base Station
Handset
Base Station top
1
7
8
9
10
11
12
Base Station bottom
13
2
3
4
5
6
2
INSTALLING YOUR PHONE
2.1 Connecting the Base Station
2.2 Installing and Charging the Rechargeable Batteries
1) Plug the mains power cable and
telephone line cord into the base station.
2) Plug the power adapter into a
100 - 240Vac, 50/60Hz mains power
socket, and the telephone line cord into a
telephone line socket.
Warning:
Always use the cables provided in the box.
Use only the supplied adaptor. Using other power cables may damage the unit.
Note:
Place the base unit within easy reach of the mains power socket. Never try to
lengthen the mains power cable.
The base station needs mains power for normal operation, and the cordless
handsets will not work without it.
1) Insert the 2 supplied batteries into the battery
compartment, observing the correct polarity
(see markings inside battery compartment).
Warning:
Use only the supplied NiMH
rechargeable batteries.
2) Place the back cover over the back of the
handset and slide up until it clicks into place.
3) Place the handset on the base and charge
for 15 hours before using the handset for
the first time.
• The handset will give a double beep
when it is properly placed on the base or
charging pod.
Note:
The handset may become warm when the batteries are being charged or
during prolonged periods of use. This is normal and does not indicate a fault.
If you connect your telephone to a line with a broadband connection, you will
need to insert a micro-filter between the telephone and the telephone line;
otherwise you may get interference between the telephone and the broadband,
which could cause problems.
In a home with broadband, every telephone must have a micro-filter connected,
not just the one at the telephone point that your modem is connected to.
If you need more broadband micro-filters contact your broadband supplier.
If you have a broadband line
Telephone line socket
Mains power socket
Icon
Meaning
Displays when the battery is almost empty.
On steady when the battery is fully charged.
Blinks (3s on / 1s off) when the battery is partly discharged.
Flashes (0.5s on / 0.5s off) when the battery level is low.
Displays when the handset is on a call.
Flashes when there is an incoming call.
3.2 Display Icons and Symbols
The handset screen gives you information on the current status of the phone.
In standby mode, press and hold to turn the
handset ringer on/off.
Press and hold to add a dialling pause (P)
when dialling or entering numbers into the
phonebook.
In standby mode or during a call, press to
initiate an intercom call or transfer a call.
12
13
Handset keys definition
In lists, press to move up the options.
During a call press to increase the volume.
In standby mode, press to access the call
log (CID).
Press to select an item, or to save an entry
or setting.
In standby mode, press to enter the Main
Menu list.
Press to make or answer a call.
During a call, press to switch between
speakerphone (if available) and earpiece.
1
2
3
4
In standby mode, press and hold to switch
the key lock on or off.
During a call, press to mute the microphone,
and press again to resume conversation.
5
6
7
8
9
UP / + / CID
TALK
LOCK
MUTE
BACK
PHONE OFF
REDIAL
RECALL
PAUSE /
RINGER OFF
INTERCOM
DOWN / - /
PHONEBOOK
In standby mode, press to access the redial list.
During a call, press to send a Recall (R)
signal (also called Flash) for network services.
In menus, press to return to the previous option.
During pre-dialling or editing, press to delete
the last digit or letter entered.
During a call, press to end the call.
During programming, press to cancel and
exit without making changes.
In standby mode, press and hold to power
the handset on/off.
In lists, press to move down the options.
During a call press to decrease the volume.
In standby mode, press to access the
phonebook list.
10
11
Paga key
• Press to page/find all
registered handsets.
• Press again or any handset key
to stop the page signal.
• Press and hold to start
the registration process.
1. Press the (Page key) on the underside of the base unit.
• All the registered handsets that are in range will start to ring.
You can stop the paging by pressing any key on a handset or the (Page key)
on the base unit again.
4.5 Paging
The paging feature enables you to locate a missing handset if the handset is in
range and contains charged batteries.
Displays when the phonebook is accessed.
Displays when the alarm is set.
Displays when the handset ringer is turned off.
Displays when the handset is registered and within range of
the base station.
Flashes when the handset is out of range of the base or not
registered to a base.
Displays when you have new missed calls, or are viewing
a new missed call in the call log.
Displays when the screen display is on.
Displays when the return or editing functions are available.
Displays when confirmation of selection or programming is
available.
Displays when the handset is in speaker mode.
Flashes when you have a new voicemail message.
(This is a caller display service and is not usually available
from UK network providers.)
USER GUIDE
THIS EQUIPMENT IS NOT DESIGNED FOR MAKING
EMERGENCY TELEPHONE CALLS WITHOUT MAINS
POWER. ALTERNATIVE ARRANGEMENTS SHOULD
BE MADE FOR ACCESS TO EMERGENCY SERVICES.
Before operating this set,
please read these instructions carefully.
DECT Telephone
Your TESCO appliance is covered by a warranty for 12 months
from the date of purchase. If a fault develops during this period,
Please return the unit to your nearest Tesco store. Please have
your original purchase receipt as proof of purchase.
This warranty in no way affects your consumer rights.