Terragene Trazanto, Руководство пользователя, Страница: 10 / 36

Trazanto Page. 10
Troubleshooting Table
Failure
Possible cause Action
Trazanto reader does not
turn on.
The digitalized image has
marks that are not in the
indicator.
Trazanto cannot analyze
properly an indicator.
Message “Verify that the
indicator is compatible with
the system”
Can't establish connection
with the reader. Error message
“Reader not detected”
Can't access to Trazanto
from Bionova
®
Traceability
Software.
There is a black line
through the digitalized
image.
Trazanto cannot analyze
an indicator for the first
time. Message “Calibration
files have not been found”
The power supply is not
properly connected to the
reader.
There is dirt on the glass.
There is no indicator on the
reader.
Partial readout of an indicator/
Indicator incorrectly placed.
Analysis of a non-compatible
indicator.
Analysis of a compatible
indicator but it is damaged or
altered.
USB cable USB not connected
/ not properly connected
Problems during the
installation of Trazanto
system.
Problems during the
installation of Trazanto
system.
Communication problem with
the reader.
There is dirt on the glass.
The reader’s configuration files
have not been downloaded.
Verify that the power supply is connected to a
proper mains supply.
Check that the power supply plug is properly
connected to the reader.
Clean the glass as indicated in the Care &
Cleaning section.
Verify that the indicator has been correctly
placed.
Verify that the glass is clean. Verify that the
indicator is correctly placed on the glass.
Verify that the indicator used says “Trazanto”.
Check the list of indicators compatible with
the system.
Verify that the indicator is not altered (it
should not have scratches, tears, air bubbles,
etc.) and that it is not written. If the indicator
is altered, check the results visually.
Check the USB cable connection. Try to
unplug all the USB cable connectors and plug
them in again.
Verify that Trazanto system has been properly
installed.
Verify that the reader has been properly
recognized and installed by the operating
system.
Download and install the latest version of
Bionova
®
Traceability Software. Verify that the
check box “Install Trazanto” is checked at the
time of installation.
Reset the reader. Press the power button to
position “O”, wait 10 seconds, and press again
the button to position “I”.
Verify that your PC has internet access. Close
the traceability software, and follow the steps
in the Start-up section