RSR ECM
Fan/Filter Unit
Installation and Operation Manual
Doc. 1788-25
©
Copyright 2018 Terra Universal Inc.
All rights reserved
Revised November 2019
Terra Universal, Inc. • TerraUniversal.com • 800 S. Raymond Ave. • Fullerton, CA 92831 • TEL: (714) 578-6000 • FAX: (714) 578-6020
5
11.0
Limited Warranty
Products Manufactured by Terra:
Terra Universal, Inc., warrants products that it manufactures to be free from defects
for a period of 12 months for parts and 90 days for labor, commencing from the date of shipment. Terra’s sole
responsibility is to repair or replace, at its option, any part of the product that proves defective or malfunctioning during
this time limit. In some cases, components incorporated in Terra Universal products are covered by additional warranties
from component manufacturers; obtain specific information from Terra sales representatives. This warranty is void if the
equipment is abused or modified by the customer, is operated outside Terra’s operating instructions or specifications, or
is used in any application other than that for which it is specified. This warranty does not include routine maintenance or
service procedures, breakage of quartz baths after 60 days, shipping damage, nor damage from misuse, intentional or
unintentional abuse, neglect, natural disasters, or acts of God.
Products Manufactured by Others:
Terra Universal, Inc., warrants that, to the best of its ability, Terra’s representations
of products that are manufactured by others reflect the manufacturer’s representations, subject to change without notice.
Sole warranty for these products is the original manufacturer’s warranty that is passed forward to the purchaser and
constitutes the customer’s sole remedy for these products. Detailed warranties for distributed products are available
through Terra sales representatives.
Freight Shortage or Damage:
Upon receipt of any equipment from Terra Universal, Inc., customer shall immediately
unpack and inspect for damage or shortage. The customer shall not accept a damaged package or a short shipment until
the carrier makes a "damage or shortage" notation on both the carrier's and customer's copy of the freight bill or delivery
receipt. Service title passes when the shipment is loaded, so customer is responsible for filing and collecting a freight
claim. Any replacement products must be ordered and paid for separately. For Terra's "Policy and Procedures for
Returning Goods," see Terra's Internet site: www.TerraUniversal.com.
Generally, customers can improve the chance of collecting on a freight claim by following these procedures: 1) formally
requesting that the carrier inspect the shipment immediately upon suspecting damage or shortage to verify condition; 2)
notifying the carrier upon discovery of concealed damage and requesting an inspection within 15 days of receipt, both in
person or phone and following up via mail; 3) keeping the shipment as intact as possible, including retaining original
packaging materials and keeping the product as close to the original receiving location as possible; 4) holding salvage for
disposition by the carrier.
All Claims:
Terra Universal expressly disclaims all other warranties, expressed or implied or implied by statute, including
the warranties of merchantability or fitness for intended use. Terra Universal is not responsible for consequential or
incidental damages arising out of the purchase or use of the products supplied by Terra Universal. Terra Universal is not
liable for damage to facilities, other equipment, products, property or personnel of others, or of their agents, suppliers, or
affiliated parties, which is caused or alleged to have been caused by products supplied by Terra Universal. In any event
or series of events, Terra Universal’s total liability for any and all damages whatsoever is limited to the lesser of the actual
damages or the original invoice cost of the items alleged to have caused the damage. The customer’s sole and exclusive
remedy for any cause of action whatsoever is repair or replacement of the non-conforming products or refund of the
actual purchase price, at the sole option of Terra Universal. All claims must be made in writing within 90 days of the date
the product was shipped. Any claims not made within this time limit shall be deemed waived by the customer. Terra
Universal is not responsible for any additional costs of repair caused by poor packaging or in-shipment damage during
return.
Warranty Returns:
All warranty returns must be authorized in advance by Terra Universal and approved under an RMA.
Unless approved in advance for good reason, all returns must be in original condition, including all manuals, and must be
packaged in original packaging materials. All returned goods are to be shipped to Terra Universal, freight prepaid at
customer’s expense. See Terra’s “Policy and Procedure for Returned Goods.”
Thank you for ordering from
Terra Universal!
