28
EN
ES
FR
KO
7. Troubleshooting
General Troubleshooting
Issue
Causes
Action
Pedelec won’t power on
Low battery
Check that battery is fully charged
Battery not properly installed
Check that battery is fully seated
in the battery mount
Loose cables
Check for loose cable connections,
tighten any loose connections
Speed/Distance not displayed
Magnet & sensor
misalignment
Check speed sensor alignment
(refer to the Maintenance section)
Check for loose cables
No assistance
Drive or display malfunction
Seek dealer for servicing
Abnormal noise
or grinding
Derailleur or brakes
improperly tuned
Tune derailleur for proper chain movement
Adjust brake pads so that disc rotors do not rub
excessively against them
Seek dealer for servicing
Light won’t turn on
Mechanical light switch on Valo in
OFF position
Turn switch to ON position
Loose cables
Make sure input connector to Valo is tightly attached
Failed crimp on cable terminal
Seek dealer for servicing
Wrench icon appears on display
Internal fault
Seek dealer for servicing
Seek dealer for servicing if you are unable to resolve your issue(s).