ENGLISH
ENGLISH
23
09/2020 - EN
PROBLEM
CAUSE
SOLUTION
The flames
are weak and
orange,
the pellets
don't burn
properly
and the glass
turns
black
Insufficient
combustion air
Check the following items: any obstructions
to the combustion air inlet from the back or
under the stove; blocked holes in the burn
pot grille and/or too much ash in the burn
pot housing, Have the extractor blades and
impeller cleaned.
TECHNICIAN
Blocked exhaust
The flue is partially or totally blocked. Call
a flue expert, who will examine the stove
exhaust all the way up to the chimney stack.
Have it immediately cleaned.
TECHNICIAN
Clogged stove
Clean the inside of the stove.
USER
Broken flue gas extractor
The pellets can also burn thanks to the vacu-
um in the flue, without the aid of the extrac-
tor. Have the flue gas extractor immediately
replaced. It may be harmful to human health
to operate the stove without the flue gas
extractor.
TECHNICIAN
The exchanger
fan continues to
turn even if the
stove has cooled
Defective flue gas tempera-
ture probe
Replace the flue gas probe.
TECHNICIAN
Faulty
electronic circuit board
Replace the circuit board.
TECHNICIAN
Ash
around
the stove
Faulty or broken
door gaskets
Replace the gaskets.
TECHNICIAN
Flue gas ducts not sealed
Consult a flue specialist, who will immedia-
tely seal the connectors with silicone for
high temperatures and/or replace the pipes
themselves with new ones that satisfy current
regulations. Non-hermetic flue gas ducting
may be harmful to human health.
TECHNICIAN
The stove is at ma-
ximum power but
doesn’t heat
Ambient
temperature reached
The stove runs at minimum.
Raise the desired ambient temperature.
USER
Stove at full power
and the display
shows “Over
temperature
flue gases”
Flue gas outlet limit
temperature reached
The stove runs at minimum.
The problem must be checked by a techni-
cian.
TECHNICIAN
The stove’s
flue gas
ducting creates
condensate
Low flue gas temperature
Check that the flue is not clogged.
USER
Increase the reduced stove power (pellet
feeding and fan rotation).
USER
Install condensate collection trays.
TECHNICIAN