23
After-sales services
Before contacting us for repair, carefully check the section in pages 21〜22,
“
causes of malfunction causes and solutions
”
● Warranty
The warranty is on page 25 of this manual.
Be sure to check the entry of the delivery date. Read the description of the warranty
carefully and keep it in a safe place.
The warranty period is for two years from the delivery date.
● Minimum holding period for repair parts
The minimum holding period for repair parts is for seven years after manufacturing has been
discontinued.
● Repair during the warranty period
Check the manual carefully. If the problem persists, contact the Teral Call Center for repairs.
We will conduct repairs according to the warranty description.
Be sure to present the warranty when requesting repair.
● Repair after the warranty period
Contact the Teral Call Center.
At the request of the user, we will repair the product to maintain its functions or replace
with a new product at the expense of the user.
● Contact
Contact the Call Center below for inspection or repair.
Inquiry or repair request by telephone is available for 24 hours a day, 365 days a year.
Repair date and time will be determined at the time such request is made. Please note
that we may not always be able to respond immediately.
Teral Call Center
0120-201-844
