36
Troubleshooting
Before calling Customer Service, use the following troubleshooting guide.
The troubleshooting guide will help you solve many problems on your own.
Burner will not ignite using knobs
Wires and/or electrode covered
Clean wire and/or electrode
with cooking residue
with rubbing alcohol
Electrode and burners are wet
Wipe with a dry cloth
Electrode cracked or broken –
Replace electrode
sparks at crack
Wire loose or disconnected
Reconnect wire or replace electrode/
wire
assembly
Wire is shorting (Sparking)
Replace igniter wire/electrode assembly
between igniter and electrode
Bad igniter
Replace igniter
Burner not lighting with a match
No Gas Flow
Check if natural gas is functioning.
If not call your local gas company
Coupling nut and regulator
Turn coupling nut about one half to
not fully connected
three quarters additional turn until tight.
Tighten by hand only. Do not use tools
Obstruction of gas flow
Clear burner tubes.
Check for bent or kinked hose.
Spider webs or insect nest
Clean venture Refer to “Cleaning”
in venturi
Burner ports clogged or blocked. Clean burner ports.
Disengagement of burner to valve Reengage burner and valve.
Burners burn with a yellow or orange Inspect Spider/Insect screens for Clean Spider/Insect screens.
flame, in conjunction with the
possible obstructions
Refer to “CLEANING”
smell of gas.
(Blockage of holes.)
Sudden drop in gas flow or
Out of gas
Contact your local gas company
reduced height
Experiencing flare-ups:
Are you preheating barbecue in
All burners on “MAX” for
CAUTION:
Do not line the slide out
the prescribed manner?
10 to 15 minutes for preheating.
grease tray with aluminum foil.
Are the cooking grates, heat
Clean thoroughly. Refer to “CLEANING”.
deflectors and heat tents heavily
coated with burned-on grease?
Is the slide out grease tray dirty
Clean grease tray.
and not allowing grease to flow
into catch the grease cup?
Excess fat in meat
Trim excess fat and skin before grilling.
TG3008 NG U&C-2012 FA.indd 36
12-09-26 4:36 PM
