Chapter 5: Last, but not least
1. Why my computer or security software said the software is
dangerous and it is a virus?
The wizard will detect device in your network, and it seems like a virus.
Please ignore the warning and continue.
2. Why the wizard could not detect the camera?
Please make sure the network cable is in normal and turn off firewall
and security software in your computer.
3. Why the wizard said The camera can not be accessed , please choose
one key set or manual setting after we already done One key set and
Manual setting?
Please connect the camera to your router or ADSL router, and
DO NOT
connect it to your PC directly.
4. Why the camera always ask username and password , or it said
Incorrect User?
The camera's default username is
, and please leave password
.
If you forget your username or password, you could reset the camera to
factory settings to get the default username and password.
admin
blank
5. How can I reset the camera to factory settings?
Please press the reset button under or on the camera about 1 minute until
the camera reboot. Please make sure the power supply is connected to
the camera when you are doing it.
6. Why there is no audio and video from the camera
(Only indoor camera support audio)?
No audio: Please sign in ActiveX mode for IE or VLC mode for all web browsers.
No video: IE does not support Server Push mode and other web browser
does not support ActiveX mode, please login the correct mode for video.
TENVIS mobile application support video but not support audio, you could
find some 3rd party application support audio for TENVIS IP camera.
16
FAQ
7. Why the image is blurry?
Please tear down the preservative on the lens and rotate the lens of the
camera if you could get clear image.
