Troubleshooting
Maintenance Services
Before request service to serviceman, it can according to below methods to remove failures, if-
still can’ t be solved, please contact us for help.
Q:The video of camera cannot be displayed on the screen.
A:Please check the connection between power cable,video cable, camera and monitor, fix the c-
onnector on each end.
Q: It’ s unable to Pan, Tilt and zoom camera.
A:Because menu was displayed on monitor. Please re-operate after exit menu.
Q: Why the camera rotates for about 10 seconds after power on.
A:This is the normal self-test of the camera.
Q: Poor Image quality while using in church or other low-light conditions.
A:1 Press
【
BACK LIGHT
】
on remote control or menu (ON/OFF) to adjust backlight effect. 2 Arr-
ange the church lighting properly
Q:Remote control is not working or insensitive
A: 1 Not work, please replace batteries.
2: Not sensitive: 1Choose the correct “IR select” number to meets camera. 2 Control the camera
within 15m 3 Remove the obstacles 4 Aim at the sensor which is in front of the camera when co-
ntrolling it.
Q: USB interface is not identifiable.
A: Please check USB cable and extension cable are well connected or not. If yes, change to an-
other USB interface and try to connect again.
Q No image after HDMI interface connects.
A: 1 check the HDMI cable and connected device are normal.
2 check the video format that is supported by the connected device or not. If not, adjust the vide-
o format according to the connected device.
3 Recommended cable is no longer than 30m.
Q:It was not been controlled via RS232/RS485 when camera connect to PC.
A:Make sure it is a correct connection between camera and PC. (Reference to RS-422/485 and
RS232 Pins distribution in page 16.)
Q:Why no wall mount brackets?
A: Camera comes with ceiling mount, wall mount or tripod brackets needs to buy separately.
Q: Does this camera has built-in mic?
A: No, our cameras comes with no built-in mic.
Q:Can we control the camera only by the remote control?
A: We can control the camera by remote control. Keyboard controller (joystick), and software.
All products purchased from our company are guaranteed to keep in good repair for 18 month-
s. If there are any quality problems during the guarantee period, we will maintain for free.
Under any of the following warranty, elated maintenance costs will be collected:
1. Product was not normal used.
2. Fire, electric shock, outside object collapse or other natural disasters causes make the equi-
pment damage.
3. Unauthorized repair, misuse, abuse and change.
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