Policies
The small print
Maintenance
Visual and Tactile inspection of all components for
structural damage before every use and dry out Tentsile
Tree Tent thoroughly before packing away. Tentsile Tree
Tent should be stored safely in a dry environment.
Returns
You can return this product, in a clean and dry condition,
within 4 weeks of purchase and expect a full refund or
replacement. If a manufacturing defect occurs within 1
year of reasonable* use, the product can be returned
for repair or exchange.
Weather
The Tentsile Tree Tent is not intended to be used
in severe weather. If there is weather that creates
dangerous conditions, such as storms, heavy rain,
high winds, and/or lightning, do not use or remain
in the Tentsile Tree Tent in or during those conditions.
It is recommended that the Tentsile Tree Tent is taken
down and stored to avoid remaining inside and being
subject to such conditions. Leaving the Tentsile Tree
Tent out and installed in bad weather can lead to
potential destruction and/or damage to it (not covered
by warranty). If the Tentsile Tree Tent is subject to such
conditions, it and its anchor/hanging system should be
inspected in detail prior to any future use. Be sure to
thoroughly dry the Tentsile Tree Tent before storing.
Customer Service Charter
Quality first
– We will manufacture, sell and distribute the
best possible quality Tentsuile Tree Tents in the World.
Customer focus
– We will provide prompt, courteous
and efficient service, with honesty and integrity and
expert, clear, and timely information to customers and
colleagues.
Tentsile Promise
- We will strive for a ‘get it right first
time, every time’ in all our dealings in manufacturing,
distribution, sales, and service.
This policy does not cover damage incurred by
environmental conditions, weather conditions, or
apocalyptic events.
Contact us
*use as intended and outlined herein and no more than 3 months continuous use.
The Tentsile Tree Tent is designed for play, relaxation, and
camping/sleeping. Never jump into, onto or use it as a
trampoline or swing. It is not intended to be used for rock
climbing, cliff faces, overhangs or above or next to large
drops. Do not attach or secure the Tentsile Tree Tent to a
movable platform or anchor; it is not intended to be used
for such recreation or activities. Do not attempt to use this
product for anything other than its intended purpose, and
always observe height and weight limits.
Warranties
This one year warranty covers all manufacturing faults of
fabrics, parts and workmanship. This warranty covers the
functionality of the product for its normal, intended use as
specified in Tentsile’s consumer literature, incl. website.
It does not cover poles or malfunction of any component that
has resulted from improper or unreasonable use or neglectful
maintenance, the user’s use of undersized or unhealthy trees,
sharp objects or fire near the Tentsile Tree Tent or the use
by more than the recommended number of persons, at the
recommended set up height.
This policy does not cover damage incurred by environmental
conditions, weather conditions, or apocalyptic events.
The warranty herein will not be honoured for products that are
purchased through an unauthorised dealer or secondary reseller.
Unauthorised and/or resold products are not backed up
by the high quality standards and dependability of original
products sold by authorized dealers. By buying from an
unauthorised dealer you could get a product that is counterfeit,
stolen, or re-manufactured, and being listed as new.
To redeem any potential warranty you will need to provide
proof of purchase with the product.
Other than as described above, the manufacturer, sellers,
and resellers of this product make no other representations
and/or warranties, either express or implied, regarding the
product, including without limitation, any warranties as to
merchantability, quality, or fitness for a particular purpose.
The manufacturer, sellers, and resellers shall not be liable in
any way whatsoever for special, indirect, consequential, or
incidental damages, whether based on breach of contract,
breach of warranty, tort (including negligence), product
liability or otherwise, even if they have been advised of the
possibility of such damages. Violation of the instructions and
warnings herein operates as a waiver of claims by the user.
The Tentsile Tree Tent user agrees that his or her full remedy
against the manufacturer, sellers, and resellers for any
liability, claims, or damages, shall be limited to the purchase
price of the Tentsile Tree Tent, and irrevocably waives all
claims for any other damages that such user may have.
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