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Troubleshooting
Problem
Solution
Cause
Ensure the USB cable is firmly in the unit on one side
and plugged into the AC adapter into the electrical
socket on the other side
---
Isolate whether there is
a problem with the AC adapter by plugging the
USB cable from the unit into a computer
Unit does not turn on or
the screen is dim
Problem
Solution
Cause
The unit is not turning on or I
cannot see anything on the screen
Battery is depleted
Make sure the unit has been fully charged
The unit does not seem to be
charging
Charging cable not plugged
in fully
Battery is low
Recharge the battery
Unit is ON, but no sensation is
felt from the pads
Both pads are not firmly on
the skin/ There is a loose
connection / The intensity
level needs to be increased
Ensure you are using 2 pads per lead and they are in
close proximity to each other, i.e. not on different
limbs or too far apart - Make sure both pads are
firmly pressed to the skin --- Make sure all connections
are secure from the unit to the wires and the wires to
the pads. Increase the intensity level
Adhesive electrode pads do not
stick to skin even after cleaning
and moistening their surface
Adhesive gel pads need to be
replaced
Replace the set of adhesive gel pads. Pads can
be purchased from your local distributor
One pad feels stronger than the
other
This is normal. Different areas
will react differently.
Nothing needs to be done. Make sure the pads
are moist and are making good contact
During use the skin feels a painful
burning sensation or the
stimulation becomes weakened
Adhesive gel pads are not
adhering firmly to the skin.
Or the gel pads are too dry
Apply a few drops of water to adhesive surface
of each pad and make sure the pads are pressed
firmly to the skin during application
Did not provide adequate relief
Not using it long enough or
frequently enough.
Use your
TENSMATE 20-60 minutes at a time,
3-6 times per day. Recommended: lying down
Only 1 port on the unit works
Damaged port or poorly
conducting pads or lead wire
Isolate the problem by trying another lead and
set of pads that you know that work in the
troublesome port
Содержание TENS+EMS
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