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38
the probe is in your
hand but not when
inserted
vaginally,
then it may be that:
2. The skin is dry,
meaning
poor
conductivity between
the metal plates on
the probe and your
skin.
i) Using a water
–based lubricant such as
TensCare Go Gel (see K-GO ), which will
improve conduction.
ii) Crossing your legs and squeezing to increase
pressure on the probe, which should improve the
connection. If this enables you to use the unit,
you should find that in a few weeks of stimulation
the contact improves. If it does not, this unit may
not be suitable for you. You may need to contact
your healthcare professional to discuss other
suitable options.
iii) The probe supplied with the unit has a 28 mm
diameter. An optional 32 mm probe, part no. X-
VPM , is available.
No
sensation
and no
warning
triangle
showing Intensity level is not
high enough and/or
reduced sensitivity in
the
area being
treated.
i) Please make sure you are increasing the
intensity high enough. Most people will start to
feel the stimulation in their hand at around 25 mA
and with the probe inserted you will need to
increase the intensity higher to around 40 mA to
60 mA. Max power is 99 mA. Everyone is
different so just keep increasing the intensity until
you can feel it. The intensity increases in very
small steps of 1 mA.
ii) You may have reduced sensitivity due to
previously damaged or desensitised pudendal
nerves (this can happen in childbirth or some
surgical procedures). Please consult your
healthcare professional.
No
sensation
on one side
of the probe
(or
electrode) Position is not
optimal
–
needs
adjusting.
The current flows from one side of the probe to the
other, so it is not possible to have one side “not
working”. However, the strength of the sensation
depends on how close to the nerve the current
flows, and also in which direction it flows relative to
the nerve. You can try slightly adjusting the position
on the probe or exchanging the connection of the
wires in the probe.
Sudden
change in
sensation If you disconnect and
re-connect
a few
minutes later, the
signal will feel quite a
lot stronger.
Always return strength to zero after disconnecting
the lead or the probe.
The patient is an intended operator. There are no user-serviceable parts inside the
unit, and no calibration is required.
If the above review has failed to resolve your problem, or to report unexpected
operation or events, call TensCare or your local dealer (address on back cover) for
advice.
Contact TensCare customer service on +44 (0) 1372 723 434. Our staff are trained to
assist you with most issues you may have experienced, without the need to send your
product in for service.