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Tenovis OS33, Руководство по эксплуатации

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Page 35

Transferring a call (brokerage)

You can connect a caller with an extension of your PBX any time. You transfer external and internal calls in the
same way. Your extension is free again once you have established the connection.

Initiating a transfer

1.

You are on the phone. The caller wants to speak
to a subscriber of your PBX.

2.

Press the

Transfer

key. That way you initiate

the transfer.

3.

Dial the desired call number, e.g. 60. The num-
ber is displayed. In the display you can view if
the desired extension is free or busy.

Note:

You can also switch a caller without pres-

sing the

Transfer

key. It can be set up whether

you remain connected with the caller or not.

D. Jones 123

21. Jun 11:35

Trunk call ISDN-TRUNK 1

Conversation

07111358612

EXT

HAL

WIE

List

ERN

INT

Auf

PUEa

GEB
Halt

Ab

PLA

PUEe

CW

Tonr

An

NY

am

ST

am

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E

E

EX

X

X

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T

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H

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HO

O

O

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L

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D

D

R

R

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RE

E

E

EC

C

C

CL

L

L

L

R

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R

RE

E

E

EN

N

N

NW

W

W

W

C

C

C

CH

H

H

HR

R

R

RG

G

G

G

I

I

I

IN

N

N

NT

T

T

T

O

O

O

OS

S

S

S

H

H

H

Hl

l

l

ld

d

d

d1

1

1

1

H

H

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Ho

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Содержание OS33

Страница 1: ...Operator Set OS33 connected to Communication Server Integral 55 Operating instructions...

Страница 2: ...n on the structure and operation of your operator set Read how to unlock your terminal and how to make calls Find out by reading pages 6 to 31 How to use your operator set All functions you can use wi...

Страница 3: ...r set is not suitable for direct operation on inter faces to public telecommunications networks When using link and DSS modules This link DSS module is intended for connection to the OS 33 operator se...

Страница 4: ...tor set 23 Locking the operator set 25 Calling with a locked operator set 26 Taking a break 27 Making calls as usual 28 Finding and seizing a free trunk line Bundle 30 Making a call 32 Answering speci...

Страница 5: ...Code dialling 63 Speed dialling with destination keys Destination dialling 64 Saving destinations Setup 65 Using the electronic telephone book 70 Additional information about connections 73 Redialling...

Страница 6: ...keys for different purposes the current function is displayed on the screen Call display Function keys some with light display Standard assignment see page 15 Arrow keys for navigation in the display...

Страница 7: ...functions see page 14 Creating a personal configuration see page 21 Unlocking with an identification number PIN and password see page 23 Telephoning with a locked operator set see page 26 Finding and...

Страница 8: ...ling see page 64 Creating destination keys in the Setup menu see page 65 Using the electronic telephone book see page 70 Displaying additional information about connections see page 73 Extended redial...

Страница 9: ...with international times The user name international times and menus can be configured individually U Glaser 123 21 Jun 11 35 EXT HOLD RECL List RENW INT Cut OTrA CHRG Hold Siof OS OTrA SSD Tone Sion...

Страница 10: ...e preview shows a maximum of three calls of any call type The calls are listed according to priority Status line In addition to the different states of the operator set different basic conditions are...

Страница 11: ...y Your operator set can be set so that the ringer is switched on automatically after 10 seconds You switch the ringer on and off with the Ringer key Muting the microphone The microphone is switched of...

Страница 12: ...al functions e g getting voice mail You switch the DTMF transmitter on and off with the DTMF key Tape connection A tape recorder connected to the operator set is switched on You switch the tape record...

Страница 13: ...e answering side and the preview and depending on the type of call distribution the overload display shows calls pending at the operator set or in the system The calls are sorted according to type and...

Страница 14: ...ys have pre assigned functions Your System engineer Revisor or Supervisor can assign the function or menu keys other functions than the default settings Function keys Menu keys Numeric keys Function k...

Страница 15: ...the last character the last character is deleted OK calls up a highlighted menu item or con firms an entry Left function key column Answer to answer the respective current call every call type Transfe...

Страница 16: ...stays on as long as handsfree is activated Monitoring to let other persons in a room overhear a conversation The associated LED stays on as long as Monitoring is activated Ringer switches the ringer o...

Страница 17: ...y switched on at the beginning of a conversation and off at the end Change over class of service COSc to change the class of service of internal ex tensions Bundle Bndl to seize a certain trunk line C...

Страница 18: ...trast DTMF transmitter DTMF to switch the DTMF transmitter on or off The DTMF transmitter is used for special functions as e g for voice mail requests If a function key with LED is assigned this funct...

Страница 19: ...rophone can only be muted during a conversation The associated LED stays on as long as the microphone ist muted Answer recall RECL to answer a returned call or a renewed call Central telephone book CT...

Страница 20: ...n keys is determined with the configuration You can assign a free menu key in the Setup a destination E E E EX X X XT T T T H H H HO O O OL L L LD D D D R R R RE E E EC C C CL L L L R R R RE E E EN N...

Страница 21: ...edit all options except AEI and the V 24 interface As operator you can edit destinations and view the terminal pass Temporary staff cannot use the functions of the Setup menu at all Options and destin...

Страница 22: ...must always be set up This leaves eight users to be set up as opera tors or temporary staff Every user is assigned his own options The key assignment is the same for one configuration With the OSM pr...

Страница 23: ...u can get these numbers from your supervisor 2 Your operator set is locked You can answer an incoming call by picking up the handset 3 Press the Unlock key The Login menu appears 4 Enter your identifi...

Страница 24: ...so be set to sign on au tomatically 10 To sign on your operator set manually press the key at the top left of your keypad D Jones 123 21 Jun 11 35 EXT HAL WIE List ERN INT Auf PUEa GEB Halt Ab PLA PUE...

Страница 25: ...Locking 1 Lock your operator set to prevent unauthorized access 2 Press the key at the top right of your telephone Logout Your operator set is now switched off 3 The user can log in again with his id...

Страница 26: ...l number The emergency call number is configured by your Revisor or supervisor Answering a call 1 Your operator set is locked and you are called Pick up the handset You are connected with the caller E...

Страница 27: ...s directly to your operator set are still switched through The Paus key must be set up for this Pause machen 1 Press the Paus Pause key Your operator set logs off from the PBX Calls to your station ar...

Страница 28: ...tiate dialling an internal call number 2 Dial the desired call number e g 33 The number is displayed 3 The display shows you whether the extension is free You can then make the call as usual If the ex...

Страница 29: ...Make your call once the called party answers D Jones 123 21 Jun 11 35 Outg trunk 135860 free EXT HAL WIE List ERN INT Auf PUEa GEB Halt Ab PLA PUEe CW Tonr An NY am ST am E E E EX X X XT T T T H H H...

Страница 30: ...a a dedicated trunk line external 1 Press the Bundle key 2 The display shows the states of different bund les The bundle name identifies the bundle 3 Press the desired bundle key to seize a free line...

Страница 31: ...off The bundle is free You can seize a line of the bundle The bundle is busy You cannot use this bundle The bundle is blocked You cannot use this bundle The bundle is off You cannot use this bundle C...

Страница 32: ...ess the Answer key or pick up the handset to answer a call 2 Make your call The connection is cleared if you go on hook 3 You can also press the End key to end a conversation When using a headset 1 Pr...

Страница 33: ...ey You switch handsfree on or off 3 The symbol indicates that handsfree is switched on Listening in to a conversation Monitoring 1 Tell the connected party when other people are listening in 2 Press t...

Страница 34: ...XT key Answering a specific call 1 The display shows two pending calls an internal call and an external call 2 If you press the general answer key the internal call is answered by extension 43 3 The p...

Страница 35: ...r is displayed In the display you can view if the desired extension is free or busy Note You can also switch a caller without pres sing the Transfer key It can be set up whether you remain connected w...

Страница 36: ...ll Both con nected parties hear the cut in tone Announce the trunk call 2 If the call is not answered press C C C Cu u u ut t t t Cut in again Thus cut in is cancelled 3 Press the End key The caller w...

Страница 37: ...e er r r r Override key That way you override do not disturb You can only transfer the call if the called party answers 5 Press the End key The caller is connected with called party D Jones 123 21 Jun...

Страница 38: ...a brokering connection 2 Press the C C C Co o o on n n nf f f f Conference key The con ference is established You and the two subscri bers are interconnected D Jones 123 21 Jun 11 35 Trunk call ISDN T...

Страница 39: ...ference and brokering 1 Press the Transfer key You are connected to the first party again 2 The other party is waiting Ending the three party conference and connecting 1 Press the End key The two part...

Страница 40: ...call key That way you can pick up the return call You can then transfer the call to the same extension again or to another extension 3 Note You can also answer the recall with the general answer key D...

Страница 41: ...the same extension again Transferring the call to another extension 1 Press the Disconnect key This clears the previous connection 2 Dial the desired call number e g 61 The number is displayed In the...

Страница 42: ...a ai i i in n n n Chain call key This initia tes the connection for a chain call You can now connect the external caller with the first exten sion as usual with the Transfer key The call is returned t...

Страница 43: ...a a a ai i i in n n n Chain call key again The caller is not switched back to you after his last call 3 The chain call is cancelled automatically when the caller hangs up 4 Note If several internal pa...

Страница 44: ...g be cause the desired extension is busy 2 Press the H H H Ho o o ol l l ld d d d Hold key The connection is maintained 3 As soon as the desired extension is free ans wer the hold call and transfer it...

Страница 45: ...ess the Answer to answer the hold call You are reconnected to the caller 2 Transfer the call as usual with the Transfer key 3 Note Press the H H H HO O O OL L L LD D D D Answer hold call function key...

Страница 46: ...Hold 1 key or if set up H H H Hl l l ld d d d2 2 2 2 H H H Hl l l ld d d d3 3 3 3 The call is put on hold position 1 3 The hold call is displayed in the preview You can have up to three calls waiting...

Страница 47: ...y H H H Hl l l ld d d d1 1 1 1 Hold1 in our example you specifically answer the corresponding hold call You cannot answer a call on a hold position with the general answer key 2 You are reconnected to...

Страница 48: ...NW W W W Answer renewed call key to answer the call You are connected with the caller 3 If the caller wants to be transferred again you can forward her call as usual with the Transfer hey 4 You can a...

Страница 49: ...umber 1 You are are called internally with your code number Internal call is displayed as call type 2 Press the I I I IN N N NT T T T Answer internal call key Accept the call You can then transfer the...

Страница 50: ...O O O OS S S S Answer station call key Accept the call 4 You can then transfer the call internally or exter nally D Jones 123 21 Jun 11 35 Station callHUTT Extn 43 EXT HAL WIE List ERN INT Auf PUEa G...

Страница 51: ...scriber requests e g 135860 or cancel the process directly with the End key 3 After you entered the call number end the pro cess with the End key D Jones 123 21 Jun 11 35 Trunk request HUNT waiting Ex...

Страница 52: ...i restricted subscriber requests a trunk line 2 Press the Bundle key The bundle assignment is displayed 3 Press the key of a free bundle 4 Dial the call number the subscriber requests e g 135860 or ca...

Страница 53: ...al call key You are connected with the internal subscriber 3 If the subscriber hangs up you are automatically connected with the external party D Jones 123 21 Jun 11 35 Internal call HUNT R b Intl Ext...

Страница 54: ...re called OS transfer is shown on the display This call is transferred to you from an other operator set 2 Press the O O O OT T T Tr r r rA A A A Answer station transfer key to answer the call You are...

Страница 55: ...the external call 4 Press the End key The call is transferred The process is completed D Jones 123 21 Jun 11 35 Trunk call ISDN TRUNK 1 Conversation 07111358612 EXT HAL WIE List ERN INT Auf PUEa GEB...

Страница 56: ...l list List key The call list is displayed Selecting a call list entry 1 The call list is displayed Select an entry with the arrow keys A pointer hand shows the se lected call The total number of entr...

Страница 57: ...rked entry is deleted Deleting all entries 1 You can delete all entries of the call list 2 Press the Delete all entries key All call list entries are deleted Closing the call list window 1 Press the E...

Страница 58: ...first call num ber in full The last two digits of a call number are displayed 4 In the example on the right the busy display shows the entries for the extensions with the call numbers 2100 to 2149 5 T...

Страница 59: ...Busy display key The next page of the Busy display is shown Switching states of the extensions The following states of extensions are indicated There is no call number The extension is free 01 A call...

Страница 60: ...play time for the Busy display Finding a free extension with the Busy display Dynamic display 1 Your operator set can be configured such that the busy display opens automatically if the internal call...

Страница 61: ...fer the call to a subscriber of your PBX The subscriber dials the external number The charges of the current call are being recor ded D Jones 123 21 Jun 11 35 Internal call HUNT waiting Extn 43 Trunk...

Страница 62: ...information is displayed Call numbers of the involved parties Business or private Line Cost centre Units and the call charge 4 To print out the charges press the Print key The charges are printed The...

Страница 63: ...lled automatically 4 If the extension is free you can make your call 5 Note If a call number is not stored in full Postdial is displayed You can then post dial the additional digits D Jones 123 21 Jun...

Страница 64: ...integrated in every key It signals different states Dialling an extension with destination dialling 1 Press the desired destination key 2 The stored call number no matter if internal or external is d...

Страница 65: ...create destination keys Starting the setup 1 End an active conversation Press the Disconnect key You must diconnect your operator set from the call distribution to be able to use Setup 2 Press the Se...

Страница 66: ...ve the cursor to the next line with the keys 4 Enter the call number with the numeric keys e g 36 5 With the Shift key on the alphanumeric keypad you switch the case Zuor Edit Plea Loes Neu Entf Key s...

Страница 67: ...r set or of an additional module DSS 2 Select the desired entry with the pointer 3 Press the A A A As s s ss s s s Assign key 4 Press the desired free key 5 Press the End key to complete the process 6...

Страница 68: ...the R R R Re e e em m m m Remove key to delete the assignment of a destination key 3 Press the key you want to remove 4 Press the End key to complete the process Removing a destination key 1 You can r...

Страница 69: ...s key You can view OS33 passport related information 2 L L L Li i i in n n nk k k k1 1 1 1 or L L L Li i i in n n nk k k k2 2 2 2 lets you view the corresponding Link ID O O O OS S S S3 3 3 33 3 3 3 r...

Страница 70: ...is the same for both You can add or change entries of the local telephone book with the Setup menu Opening the electronic telephone book 1 Press the Phone book key The telephone book is displayed 2 In...

Страница 71: ...apital and small letters You can enter 12 characters maximum 2 With the Clear key you delete the last character Calling a subscriber 1 Select an entry with the arrow keys A cursor hand points to the s...

Страница 72: ...ame Scrolling in the Phone book 1 You scroll with the arrow keys if more than six entries match your search term Opening the Central Phone book 2 A central telephone book must be set up at your PBX Pr...

Страница 73: ...n your PBX is displayed 2 Press the I I I Id d d de e e en n n n Identify key to see the subscriber s name D Jones 123 21 Jun 11 35 Internal call Extn 43 Conversation HUNT D EXT HAL WIE List ERN INT A...

Страница 74: ...grp Bundle number CW Code dialling Div Diversion destination Ref back Refer back D Jones 123 21 Jun 11 35 Internal call HUNT D Conversation Extn 43 EXT HAL WIE List ERN INT Auf PUEa GEB Halt Ab PLA PU...

Страница 75: ...ain extended redial Redialling the last internal call number 1 Press the Internal key then press Redial 2 Die letzte interne Rufnummer wird automatisch noch mal gew hlt Redialling the last external ca...

Страница 76: ...o right now are displayed next to the telephone symbol You can save the displayed call number specifically 3 Press the Save key to change to saving mode 4 Press one of the number keys 1 to 6 e g 3 The...

Страница 77: ...You can dial one of the saved call numbers 2 For example you might want to dial the call number saved under the third memory number again 3 Press the number key for the desired call num ber e g 3 The...

Страница 78: ...bers 1 Press the Delete all entries key All entries of the extended redial are deleted Closing the extended redial window 1 Press the ESC key The extended redial display is closed 2 Note The display c...

Страница 79: ...nymous function key must be set up Suppressing your internal call number 1 Press the A A A An n n ny y y ym m m m Anonymous key 2 The symbol 12 indicates that the terminal call number is not transmitt...

Страница 80: ...changes are determined by your Revisor Switching over trunk line COS 1 Press the C C C CO O O OS S S Sc c c c COS change key This initiates programming 2 To change the COS press the Ok key The COS is...

Страница 81: ...handset and loudspeaker the sound and frequency of the ringer as well as the display contrast on your operator set The settings remain active only until you lock the operator set Calling up the Acoust...

Страница 82: ...ume 1 With this setting you adjust the handset volume 2 Press the key to increase the volume or the key to reduce it Your setting is im mediately shown as a bar Setting the loudspeaker volume 1 With t...

Страница 83: ...is setting you change the frequency pitch of the ringer ringing 2 Press the key to increase the frequency or the key to reduce it Your setting is immediately shown as a bar You hear the changed ringin...

Страница 84: ...alled by a message on the display After about ten seconds the ringer is automatically switched back on Switching off the ringer 1 Press the Ringer key The ringer is switched off 2 The symbol Ringer of...

Страница 85: ...set up Your operator set can be set as to switch on the DTMF transmitter automatically in conversation state Thus you can send DTMF signals anytime during a call Switching on the DTMF transmitter 1 Pr...

Страница 86: ...ning of a conversation and stops at the end of it You can also control the recorder manually The Tape connection function key must be configured Switching on the tape recorder 1 You are on the phone a...

Страница 87: ...telephony processes You can listen to and change all settings for tones with the Acoustics menu see page 80 Standard ringing tone for external calls You can switch off this tone Standard ringing tone...

Страница 88: ...Page 88 Handset tones Tone during a cut in Signal tone when switching on monitoring Handsfree and dialling with the handset on hook The connected party also hears this tone...

Страница 89: ...ion disturbed The connection of your terminal with the PBX is interrupted Hold call You put a caller you cannot transfer directly on hold Conference You and two other subscribers are taking part in a...

Страница 90: ...e call distribution than operator sets are connected Overload is displayed instead of the international times The name of an internal subscriber is not displayed Press the Identify key If this does no...

Страница 91: ...nishes etc It is possible that some of these substances contain constituents that attack and soften the plastic stands of the operator set The stands may then leave unwanted marks on furniture surface...

Страница 92: ...aller identification Caller identification is a feature of the ISDN network Call num ber name and connection type are displayed Call types Your operator set distinguishes between call types internal e...

Страница 93: ...itoring All persons in the room can li sten to a conversation no handsfree Muting the microphone The connected party cannot hear you talk to other persons in the room N Night service Calls arriving ou...

Страница 94: ...ld 46 renewed 48 transferring 35 Call charges 17 61 Call distribution 92 Call list 11 16 56 Call number dial again 75 Call type 92 CE Symbol 3 Chain call 18 42 Charges 16 City Call 92 Class of service...

Страница 95: ...nstallation 91 Internal 15 28 International times 13 ISDN 93 K Keys 14 L LED 64 Line 74 Listen in see Monitoring Lock 25 Login 23 Logout 15 Loudspeaker 32 Loudspeaker 82 M Maintenance 91 Making calls...

Страница 96: ...87 Speech equipment 93 Speed dialling 63 Standard assignment 9 20 Star 14 Station 89 call number 74 transfer 18 Station call 18 50 Station call number 93 Station transfer 54 89 Status line 10 Supervi...

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Страница 100: ...www tenovis com kundendialog center tenovis com Germany T 0800 2661000 F 0800 2661219 International T 49 69 7505 2833 F 49 69 7505 2841 4 999 082 773 01 08 03 OS33 gb Modifications reserved...

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