FAQs
Resetting the device
To reset the device, press the
Reset
button located at the rear
of the device, using the reset pin provided. Then start the
pairing process once more.
Note: If the device has previously been paired with another
administrator you need to remove from the administrator’s
account first (see below).
Removing the device from the administrator account.
Reset the device and then remove the device from the app by
pressing the
Menu
>
Devices
> select the device, enter the
device menu by pressing the ‘
>
’ arrow. Then press
Delete
device
.
How can other family members see the Care Hub?
First the new family member downloads the app and registers
a new account on the app. Then ask the administrator to add
the new account to the
Family members
group.
To do this press the
Menu
>
Devices
> select the device, you
want to share with your family member, enter the device menu
by pressing the ‘
>
’ arrow. Then input the account name of the
person you want to add and then press ‘
Invite
’.
The device will now appear on the app of the person who you
have invited.
Transfer the Admin rights to another family member.
Press the
Menu
>
Devices
> select the device, enter the device
menu by pressing the ‘
>
’ arrow. Next press
Admin
, then the ‘
>
’
arrow on the admin name and select the family member you
wish to transfer the admin to and press
Save
.
The admin will be transfered to the other family member and
new admin will have full control of the device and adding or
deleting family members.
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Содержание Care Hub
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