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Appendix

Ⅱ

: Troubleshooting

In this part some questions and problems shown
during the Router’s usage and installation will be given
suggesting answers. If your problems are not in the
list, please log into our website www.tenda.cn or send
an E-mail to [email protected], and we will reply you
in the earliest time.

1. Why can’t I login to the Web interface of the
Router after entering the IP address in the
address field?

Step 1: check the Router if  it works well. Once the
device   is   powered   on   for   a   few   seconds,   the   SYS
indicator on the panel will be turned on. If it is not,
please contact us.
Step 2: check the network cables if it is good and the
corresponding   indicator   is   “Always   ON”.   Sometimes,
the indicator is “Always ON”, but it does not mean it
gets through.
Run   “Ping”   command   and   check   if   it   can   ping   the
Router’s   LAN   IP   address   192.168.0.1.   If   it   is   OK,
please make sure your browser does not access the
Internet   by   proxy   server.   If   the   ping   fails,   you   can
press the “RESET” button for 7 seconds to restore to
default settings. And then repeat the ping operation. If

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Содержание 3G611R+

Страница 1: ......

Страница 2: ...enzhen Tenda Technology Co Ltd Without the permission of Shenzhen Tenda Technology Co Ltd any individual or party is not allowed to copy plagiarize reproduce or translate it into other languages All t...

Страница 3: ...NETWORK APPLICATION PLAN 11 CHAPTER 3 HOW TO LOGIN TO THE ROUTER 12 3 1 HOW TO SET THE NETWORK CONFIGURATIONS 12 3 2 LOGIN TO THE ROUTER 16 CHAPTER 4 WAN MEDIUM TYPE 18 4 1 WAN MEDIUM TYPE 18 CHAPTER...

Страница 4: ...RVER 61 8 1 DHCP SETTINGS 61 8 2 DHCP LIST AND BINDING 62 CHAPTER 9 VIRTUAL SERVER 63 9 1 SINGLE PORT FORWARDING 63 9 2 PORT RANGE FORWARDING 65 9 3 ALG SERVICE SETTINGS 67 9 4 DMZ SETTINGS 69 9 5 UPN...

Страница 5: ...WEB MANAGEMENT 83 13 6 LOCAL WEB MANAGEMENT 84 13 7 WAN PING 85 CHAPTER 14 ROUTING SETTING 86 14 1 ROUTING TABLE 86 14 2 STATIC ROUTING 86 CHAPTER 15 SYSTEM TOOLS 87 15 1 TIME SETTINGS 87 15 2 DDNS 88...

Страница 6: ...APPENDIX TROUBLESHOOTING 100 APPENDIX REGULATORY INFORMATION 106...

Страница 7: ...pecially suitable for the users who are not convenient in using fixed broadband or those who need to share the Internet movably The second way is to use the unique wireless WAN feature to access wirel...

Страница 8: ...ernet via 3G wireless broadband and wired broadband access ways 1 1 Product Features Includes Wireless AP Router 4 Port Switch and Firewall in one Supports WPS Wi Fi Protected Setup encryption method...

Страница 9: ...address up to 30 entries Supports Auto MDI MDIX Provides syslog to record the status of the Router Supports auto negotiation manual mode for 802 11b 802 11g 802 11n Supports UPnP and DDNS Supports Fi...

Страница 10: ...missing or damaged please contact the Tenda reseller from whom you purchased for replacement immediately NOTE The difference between 3G611R and 3G622R is that 3G611R supports receiving and sending rat...

Страница 11: ...he USB port is connected well Blinking indicates it is transmitting or receiving data packets WLAN Wireless signal LED indicator When turns green blinking indicates the wireless function is enabled WA...

Страница 12: ...utton Press this button for 7 seconds the settings configured in this device will be deleted and it will restore the settings to the default one USB The USB2 0 port provided for 3G USB modem card to c...

Страница 13: ...ine provided by ISP to access the Internet LAN 4 3 2 1 4 10 100Mbps Ethernet ports can be connected with Ethernet switch Ethernet router and NIC card WPS Wi Fi Protected Setup button Press it for 1 se...

Страница 14: ...er wireless performance please put the device in the middle of wireless coverage area 1 Please use the included power adapter to power on the Router IMPORTANT Use of an unmatched power adapter could c...

Страница 15: ...k A If you have a 3G USB modem card please connect it to the Router s USB port to share 3G network B If you are provided the wired broadband by your ISP to access the Internet please connect the Route...

Страница 16: ...t the Router s wireless WAN feature 4 Please insert the included CD ROM into the CD ROM drive You can run the Setup Wizard automatically or click the Tenda button manually and then follow the instruct...

Страница 17: ...onment where each access point is located in a steady place with certain wireless coverage area for communication service Generally speaking it is in the center of the area to reduce dead spot 1 Appli...

Страница 18: ...how to enter the Router s Web page After you have finished the hardware installation Please refer to chapter2 the following steps will assist you to set the network configurations for you computer 3 1...

Страница 19: ......

Страница 20: ...2 Right click Local Area Network Connection and select Properties 3 Select Internet Protocol TCP IP and click Properties...

Страница 21: ...ng diagram B Use the following IP address S IP Address 192 168 0 XXX XXX is a number from 2 254 Subnet Mask 255 255 255 0 Gateway 192 168 0 1 DNS Server Certainly you need to input the DNS server addr...

Страница 22: ...matically O and Obtain a DNS server address automatically 3 2 Login to the Router 1 To access the Router s Web based interface launch a web browser such as Internet Explorer and enter the Router s def...

Страница 23: ...3 If you enter the correct user name and password the screen will be the next one...

Страница 24: ...and select 3G WAN to set the device If you are provided the wired WAN access broadband such as ADSL MODEM CABLE MODEM or ISP broadband access line you can connect the access line directly to the WAN...

Страница 25: ...he Router s rear panel Wireless WAN If you are provided the wireless WAN to access the Internet or you want to amplify the wireless signals you can use this type Please select the different WAN medium...

Страница 26: ...g the device please select your connection type PPPOE Dynamic IP and Static IP etc provided by your ISP to finish the basic settings Please follow this guide to connect your Router to the Internet 5 1...

Страница 27: ...and you still can t access the Internet please use the wired broadband to connect the Internet and visit our Website You can search the Model No of your 3G USB Modem card in the compatible products l...

Страница 28: ...erface It takes effect after saving and rebooting the device Shown as the diagram below After saving and rebooting the device you will enter the Router s Web based interface again Please click Next as...

Страница 29: ...can enable the auto detect function to select your access way ADSL Virtual Dial up via PPPoE Enter the Account and Password provided by your ISP and click Next For example Dynamic IP via DHCP If your...

Страница 30: ...IP In this screen fill the network address information from your ISP in the IP Address Subnet Mask Gateway and Primary DNS server fields and click Next For example ISP provides the following TCP IP pa...

Страница 31: ...menu It is rebooting now please wait for a few minutes and DO NOT power off it After rebooting the Router you can click the Running Status on the right menu to check the connection between the Router...

Страница 32: ...Broadband Connection via Wireless WAN If you are provided the wireless broadband by your ISP to access the Internet or you want to amplify wireless signals please select Wireless WAN in WAN Medium pag...

Страница 33: ...enter the Router s Web interface again after rebooting the Router Then click next as the diagram show The screen will show as the diagram below The Router supports multiple access ways such as ADSL d...

Страница 34: ...s and share the Internet with multiple computers Enter the Account and Password provided by your ISP and click Next If you are not clear please contact your ISP For example If the Account is pppoe_use...

Страница 35: ...settings If the IP address of the WAN port is not 0 0 0 0 on the Router s running status Web page it means you can access the Internet now Generally speaking the wireless signals are amplified and you...

Страница 36: ...t need to change its LAN IP Static IP In this screen if you are provided the static IP please select Ethernet Broadband Static IP Address and fill the network address information from your ISP in the...

Страница 37: ...ft menu It is rebooting now please wait for a few minutes and DO NOT power off it Please use the new parameters to run the Router After rebooting the Router you can click the Running Status on the rig...

Страница 38: ...wever wireless signals in standard 2 4GHZ frequency range are used as the transmitting medium in wireless WAN connection type When you use wireless WAN or 3G WAN please make sure that the wireless net...

Страница 39: ...it can access the Internet it means you can use the wireless feature of the Router and amplify wireless signals at this place If the computer can t find wireless signals at some place you need to chan...

Страница 40: ...on your local network is unchangeable IP Address The Router s LAN IP addresses not your PC s IP address 192 168 0 1 is the default value Subnet Mask It s shown the Router s subnet mask for measuremen...

Страница 41: ...the settings in details Virtual Dial up PPPoE WAN Connection Mode Show your current connection mode Account Enter them provided by your ISP Password Enter them provided by your ISP MTU Maximum Transmi...

Страница 42: ...matically to the Internet after rebooting the system or connection failure Connect Manually Connect to the Internet by users manually Connect on Demand Re establish your connection to the Internet aft...

Страница 43: ...nter the WAN IP address provided by your ISP Subnet Mask Enter the WAN Subnet Mask here Gateway Enter the WAN Gateway here Primary DNS Server Enter the Primary DNS server provided by your ISP Secondar...

Страница 44: ...identification code Enter them provided by your ISP Access Point Name Enter them provided by your ISP Dial Please inquire your ISP for the correct Dial Number Advanced PPP Settings User Name PPP Authe...

Страница 45: ...manually Connect on Demand Re establish your connection to the Internet after the specific time Max Idle Time Zero means your Internet connection at all time Otherwise enter the minutes to be elapsed...

Страница 46: ...AC Address Clone This page is for the Router s MAC address to WAN Some ISPs require end user s MAC address to access their network This feature copies the MAC address of your network device to the Rou...

Страница 47: ...ovider for details if you do not have them DNS Click the checkbox to enable the DNS server The Router s DHCP sever will answer the client s requests and distribute DNS address Primary DNS Address Ente...

Страница 48: ...pter 7 Wireless Setting 7 1 Basic Settings Enable Wireless Check to enable the Router s wireless features uncheck to disable it Network Mode Select one mode from the following The default is 11b g n m...

Страница 49: ...client device to connect with the AP with auto negotiation speed Main SSID SSID Service Set Identifier is the unique name of the wireless network This device has two SSID and the main SSID is necessar...

Страница 50: ...is feature is enabled wireless clients connected with the Main SSID and Minor SSID can not communicate with each other which can secure the wireless network strongly For example configure main SSID as...

Страница 51: ...rove its throughput 7 2 Wireless Security Setting It is used to configure the AP network s security setting Here presents the common six ten in all encryption methods including WPA personal WPA2 perso...

Страница 52: ...r the encrypted characters with 8 63 ASCII characters Key Renewal Interval Set the key s renewal period 7 2 2 WPA2 Personal WPA2 Wi Fi Protected Access version 2 provides higher security than WEP Wire...

Страница 53: ...terval Set the key s renewal period 7 2 3 Mixed WEP WEP Wired Equivalent Privacy a basic encryption method usually encrypts wireless data using a series of digital keys 64 bits or 128 bits in length B...

Страница 54: ...From the drop down menu select the corresponding security encryption modes WEP Key Set the WEP key with the format of ASCII and Hex Key Explanation You can enter ASCII code 5 or 13 ASCII characters I...

Страница 55: ...rise from the drop down menu to enter the following window WPA Algorithms Provides TKIP Temporal Key Integrity Protocol or AES Advanced Encryption Standard Key Renewal Interval Set the key s renewal p...

Страница 56: ...n Timeout The authentication interval period between the Router and authentication server 7 2 5 WPA2 Enterprise This security mode is based on Radius authentication server and WPA2 encryption method W...

Страница 57: ...al period Radius Server Address Enter the IP address of the Radius server Radius Server port Enter the authentication port of the Radius server The default is 1812 Shared Key Enter the shared key for...

Страница 58: ...c port such as VLAN For wireless LAN users a port is just a channel The final purpose of 802 11x authentication is to check if the port can be used If the port is authenticated successfully you can op...

Страница 59: ...Radius Server Port Enter the authentication port of the Radius server The default is 1812 Shared Key Enter the shared key for authentication server with 8 63 ASCII characters Session Timeout The authe...

Страница 60: ...sonal AES PA2 Personal AES Other encryption methods are nonstandard There may be compatibility problems among different manufacturers 7 3 Advanced Settings This section is to configure the advanced wi...

Страница 61: ...e arrival is bigger than the threshold setting The default size is 2346 bytes It is recommended not to modify this value RTS Threshold RTS stands for Request to Send This parameter controls what size...

Страница 62: ...WPS button on the panel to configure it without selecting encryption method and secret keys by manual In the Wireless settings menu click WPS settings to enter the next screen WPS settings To enable...

Страница 63: ...ode in the field and keep the same code in the WPS client WPS Summary Show the current state of Wi Fi protected setting including authorized mode encryption type default key and other information WPS...

Страница 64: ...ill be idle state and WPS indicator will be turned off AP will not respond the WPS client s requests and the set the security mode as WPA mode 7 5 WDS Settings WDS Wireless Distribution System is used...

Страница 65: ...EP TKIP AES for security here Pass phrase Enter the encrypted key for wireless devices AP MAC Address Input the MAC address of another opposing wireless router you want to connect NOTE It is recommend...

Страница 66: ...ist to access the wireless network MAC Address Management Input the MAC address to implement the filter policy Click Add to finish the MAC add operation MAC Address list Show the added MAC addresses Y...

Страница 67: ...P Dynamic Host Control Protocol is to assign an IP address to the computers on the LAN private network When you enable the DHCP Server the DHCP Server will allocate automatically an unused IP address...

Страница 68: ...length of the IP address lease For example If the lease time is an hour then DHCP server will reclaim the IP address each hour 8 2 DHCP List and Binding The Static IP assignment is to add a specifical...

Страница 69: ...lease Chapter 9 Virtual Server 9 1 Single Port Forwarding The Router can be configured as a virtual server on behalf of local services behind the LAN port The given remote requests will be re directe...

Страница 70: ...Router The Internet traffic from the external port will forward to the internal port For example you can set the internal port NO 66 to act as the external port NO 21 for ftp service IP Address Enter...

Страница 71: ...e WAN Ports on this page and enter 80 at the LAN Ports LAN IP set 192 168 0 10 Protocol selects all It takes effect after saving the settings NOTE If you set the virtual server of the service port as...

Страница 72: ...the server or Internet applications IP Address Enter the IP address of the PC where you want to set the applications Protocol Select the protocol TCP UDP Both for the application Delete Enable Click...

Страница 73: ...0 you must set the Web management port on Remote Web Management page to be any value except 80 such as 8080 Otherwise there will be a conflict to disable the virtual server 9 3 ALG Service Settings In...

Страница 74: ...he firewall or NAT that would have otherwise restricted the traffic for not meeting its limited filter criteria Usually allowing client applications to use dynamic ephemeral TCP UDP ports to communica...

Страница 75: ...to allow one computer in LAN to be exposed to the Internet for a special purpose service as Internet gaming or videoconferencing DMZ Host IP Address The IP address of the computer you want to expose E...

Страница 76: ...E or this function would go into effect if you have installed software that supports UPnP With the UPnP function host in LAN can request the router to process some special port switching so as to enab...

Страница 77: ...e Traffic Control To enable or disable the internal IP bandwidth control The default is disabled Interface To limit the uploading and downloading bandwidth in WAN port Service To select the controlled...

Страница 78: ...disabled Add After edit the rule click the add to list button to add the current rule to rule list Apply Click Save to activate the current rule Cancel Click Cancel to drop all setting saved last time...

Страница 79: ...te Mbyte sending from the PC Receiving packet The PC s packets received from the Router Receiving byte The PC s byte Mbyte received from the Router Chapter 11 3G WAN Traffic and Connection Timer 11 1...

Страница 80: ...e the traffics of WAN port Click 3GWAN Traffic then you can inquiry the status such as the status 11 2 Connection Timer In 3G WAN mode Connection Timer function is supported Click System Status then y...

Страница 81: ...ulate the status that the 3G modem card plugs into the device The actual statistics is subject to the ISP Chapter12 URL Monitor 12 1 URL Monitor This feature is used to record user s Internet activity...

Страница 82: ...tries the counter will clean all records and restart the URL record again If the Router is powered off and restarts the device the records will be also lost The default setting is disabled Enable Emai...

Страница 83: ...d Time Triggering Interval To set sending e mail s time interval The time ranges from 30 to 1440 minutes For example if you input 30 here it means the Router will send an email from Send Email Address...

Страница 84: ...management to the computers in the LAN you can control some ports access to Internet by data packet filter function Client Filter Check to enable client filter Access Policy Select one number from the...

Страница 85: ...e of client filter Days Select the day s to run the access policy For example If you don t want the computer at the IP address of 192 168 0 100 to access the Internet from 9 00 to 18 00 everyday witho...

Страница 86: ...y Filter Mode Click one radio button to enable or disable to access the Internet Policy Name Enter a name for the access policy selected Start End IP Enter the starting ending IP address URL Strings S...

Страница 87: ...rnet from 9 00 to 18 00 everyday and only can search the WEB pages contain the strings such as sina sohu and yahoo you need to set the packet filtering list as the above diagram Notice different strin...

Страница 88: ...to run the access policy Times Select the time range of client filter Days Select the day s to run the access policy Apply Click to make the settings go into effect For example If you want to configu...

Страница 89: ...etwork administrator to manage the Router remotely If you want to access the Router from outside the local network please select the Enable Enable Check to enable remote web management Port The manage...

Страница 90: ...8 88 93 33 218 88 93 35 then only the IP addresses as 218 88 93 33 218 88 93 34 and 218 88 93 35 can access the Router For example If you want to configure the IP address 218 88 93 33 to access the de...

Страница 91: ...mputers in the LAN can login the Web 2 For example if you only allow the MAC address with 00 11 22 33 E4 F5 to access the web please set it as above 13 7 WAN Ping The ping test is to check the status...

Страница 92: ...o it s essential for the router to choose the best path i e routing arithmetic In order to finish this function many transferring paths i e routing table are saved in the router for choosing when need...

Страница 93: ...e 255 255 255 255 3 If the destination IP address is an IP address range the subnet mask should match the IP address For example if the IP is 10 0 0 0 subnet mask should be 255 0 0 0 if the IP is 10 1...

Страница 94: ...et and obtain the GMT time or set the time on this page first Then the time in other features e g firewall can be activated 15 2 DDNS The DDNS Dynamic Domain Name System is supported in this Router It...

Страница 95: ...lp you establish virtual host in your home and company DDNS Click the radio button to enable or disable the DDNS service Service Provider Select one from the drop down menu and press Sign up for regis...

Страница 96: ...ing account information in DDNS server and in the address field entering http tenda 3322 org you can access the Web page 15 3 Backup Restore Settings The device provides backup restore settings so you...

Страница 97: ...Click Save to save the configuration files Restore Setting Click Browse button to select the backup files Click Restore button to restore previous settings...

Страница 98: ...gs you have set So please Note down the related settings if necessary Restore Click this button to restore to default settings Factory Default Settings User Name admin Password admin IP Address 192 16...

Страница 99: ...wse click this button to select the upgrade file Upgrade click this button to start the upgrading process After the upgrade is completed the Router will reboot automatically 15 6 Reboot the Router Reb...

Страница 100: ...password New Password Enter a new password Re enter to Confirm Re enter to confirm the new password NOTE It is highly recommended to change the password to secure your network and the Router 15 8 Syst...

Страница 101: ...Click this button to update the log Clear Click this button to clear the current shown log 15 9 Logout After you have finished the settings completely in logout page click Yes to logout the web manage...

Страница 102: ...rican company The system derives from narrow frequency CDMAOne digital standard You can upgrade the original CDMAOne structure to 3G with cheap construction cost WCDMA WCDMA Wideband CDMA also called...

Страница 103: ...ared by all devices in a wireless network Your network s SSID should be unique to your network and identical for all devices within the network It is case sensitive and must not exceed 20 characters u...

Страница 104: ...ver since each product use different method for key generation it might not work for different products Therefore it is NOT recommended using WPA WPA2 A security protocol for wireless networks that bu...

Страница 105: ...discovered that 802 1x authentication can be used to solve the security problems of wireless network connection The EAP TLS of 802 1x accomplished the bidirectional authentication between the users an...

Страница 106: ...k the Router if it works well Once the device is powered on for a few seconds the SYS indicator on the panel will be turned on If it is not please contact us Step 2 check the network cables if it is g...

Страница 107: ...0 1 and please maker sure the address is not occupied by other devices If there are two computers with the same IP addresses please modify one 4 I can not use E mail and access the Internet What can...

Страница 108: ...create your internal server make sure the LAN users can access these servers and know related service port For example Web server s port is 80 FTP is 21 SMTP is 25 and POP3 is 110 Step 2 in the Route...

Страница 109: ...1863 5190 UDP PPTP VPN TCP 1723 Iphone5 0 TCP 22555 SMTP TCP 25 POP3 TCP 110 7 Why can t I use my 3G Modem Card to connect the Internet a Please make sure that you have inserted a SIM card into your...

Страница 110: ...e make sure that the wireless adapter can access the Internet when connected to the computer wireless signals scanned by the adapter are strong enough and quality of signals is good enough If it can s...

Страница 111: ...increase after using a 3G Modem Card a At present 3G Modem Card charges according to the traffic or the time It is recommended to pull out your 3G Modem Card or turn off the power of the Router when y...

Страница 112: ...his equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However the...

Страница 113: ...equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with the minimum distance of 20 cm Operation is subject...

Страница 114: ...www tenda fi http www microdata fi Technical Support Microdata Finland Oy yrikuja 3 01510 VANTAA Finland Tel 09 4247 4900 Fax 09 4247 4909 Email sales microdata fi Technical Support support microdata...

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