GrandBed TEMPUR
®
Advanced Ergo System
™
Troubleshooting
In the event that your GrandBed TEMPUR
®
Advanced Ergo System
™
fails to operate properly, investigate the symptoms
and possible solutions provided in the chart below:
SYMPTOM
SOLUTION
Wireless remote control LED Signature Light illuminates
and appears to be operable but will not activate the
Ergo System.
• Verify that the power cord is plugged into a working,
grounded electrical outlet.
A grounded, electrical
surge protection device is recommended.
Test the
outlet by plugging in another working appliance.
No features of the
GrandBed TEMPUR
®
Advanced Ergo System
™
will activate.
• Verify the Red LED light on the PLC control box
is lit – if not the unit is not receiving power.
• Program the wireless remote control (see the
Wireless Remote Control Guide
, included with
this product, for programming procedures). Make
certain the Power Down Box is easily accessible.
Relocate the Power Down Box if necessary.
• Unplug the power cord, wait 45 seconds and plug
the power cord back in to reset the electronic
components.
• Your surge protection device and/or electrical circuit
breaker may be tripped. Check both to verify.
• Your surge protection device and/or electrical outlet
may be defective. Test the outlet by plugging in
another working appliance.
Wireless Remote Control LED Signature Light
will not illuminate.
• Replace the batteries in the Wireless Remote Control.
The unit requires four (4) AAA batteries.
• Ensure the batteries are installed correctly.
Head and/or Foot section will elevate but will
not return to the horizontal (flat) position.
• The Ergo System may be obstructed. Elevate and
check for an obstruction. Remove the obstruction.
• The head section may be too close to the wall.
• The headboard may be too close the edge of
the mattress. Verify that a 1.5” (38.1mm) to 2”
(50.8mm) distance is between the headboard
brackets and the mattress. Adjust if required.
18
Customer Service: 1–800–979–1457
