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Obtaining Service and Support

We’ve worked very hard to ensure that the Temperature@lert WiFi Edition
monitoring solution is simple and easy to use. Of course, we do realize that
questions and other issues can pop up at any time. So, we’d love to hear from
you.

If you require assistance at any time, please visit

http://www.temperaturealert.com/

and click on the Support tab.

Technical support and free software upgrades are included within one year of
your purchase.

Содержание TM-WIFI220

Страница 1: ......

Страница 2: ...1 Rev 2 1 for firmware 5 0 http www temperaturealert com 2011 Temperature lert...

Страница 3: ...ibed in it are copyrighted with all rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language in any form by an...

Страница 4: ...irements 10 Turning on the Hardware 10 Connecting to the Web Based Admin Interface 10 Default IP Address 11 Default Username and Password 11 Configuring the Device 12 Status Page 12 Navigation 12 The...

Страница 5: ...oubleshooting 36 Unit Does Not Power On 36 Cannot Connect to the Web Admin Interface 36 Check Connections 36 Check the Computer s Ethernet Settings 36 Cannot Send Email 36 Check Internet Connectivity...

Страница 6: ...re lert Perform the Steps for No Temperature Reading 38 Temperature Reading is a Few Degrees Warmer than it Should Be 38 Check Sensor Position 38 Comparing Apples to Apples 38 Temperature Reading is W...

Страница 7: ...ovide real time alerts and historic records to allow customers to immediately react to potentially disastrous temperature fluctuations and provide logs for regulatory requirements Temperature lert has...

Страница 8: ...sensor s If the sensor reading goes outside the specified threshold the unit will alert you via email Visit http www temperaturealert com sensorcloud to view our optional add on service that provides...

Страница 9: ...upply one is included with your device to the DC Power Jack or via Ethernet PoE by using a power injector sold separately PoE is not supported with powered hubs and switches 802 3 af Insertion of powe...

Страница 10: ...s the device will rebooted and instead of reverting to defaults 10 100 Ethernet Port Provides wired Ethernet connectivity PoE is supported with the use of an Ethernet power injector powered switches a...

Страница 11: ...not have any built in sensors Plug the AC adapter into a wall outlet and connect the power to the device Please wait about 60 seconds for the device to finish booting up Your device is now ready to co...

Страница 12: ...password You will see the current sensor reading along with a graph This page will automatically refresh itself every few minutes If you do not see a sensor reading or the reading is 0 00000 please s...

Страница 13: ...Configuring the Device Status Page Figure 3 Navigation Figure three 3 shows the Status tab of the administrator interface the other tabs used for configuration are displayed across the top The Status...

Страница 14: ...min interface password Finally the Help tab displays the current software version and license agreement The Graph Figure three 3 displays the sensor readings In this example a combination temperature...

Страница 15: ...og File Figure 4 Figure four 4 above is an example of the XML feed data that can be viewed by clicking the XML Log link at the top of the page The Temperature and Error log files can be viewed by clic...

Страница 16: ...w temperaturealert com 2011 Temperature lert Logging In If you click on any other tab you will be prompted for a username password See Default Username and password earlier in this manual for the fact...

Страница 17: ...sors You will also enter the email address of the recipient who will receive the alert emails Be sure to click Save once you have entered all the settings If you add or remove different sensor types y...

Страница 18: ...ttings 3 Dual mode uses the built in local alarm settings and logging as well as the sensor cloud logging and alarm settings Before you enable sensor cloud you will need to sign up for a sensor cloud...

Страница 19: ...have wireless network Initial set up of the device must be done through the Ethernet cable after the initial set up the device can be configured to operate on your wireless network Current Wireless IP...

Страница 20: ...ice to operate on your wireless network One all the fields are complete click Save Settings and the device will automatically reboot After the device has restarted navigate to the Connection Settings...

Страница 21: ...n that is in use please consult your IT technical support department Password Enter your network s encryption key If you are using WEP you must specify a hexadecimal encryption key and not an ASCII pa...

Страница 22: ...igure 8 Figure eight 8 indicated the fields that must be filled in if you want to give your device a static IP Be sure click Save Settings once all the fields have been entered Temp lert Device IP The...

Страница 23: ...1 Temperature lert NetMask The net mask for the Temperature lert WiFi unit s wireless IP address Gateway IP The IP address of the gateway on your wireless network DNS Server IP The IP address of the D...

Страница 24: ...st be on a different subnet than the wireless IP If you change the Ethernet settings to DHCP and click save YOU WILL NO LONGER BE ABLE TO ACCESS THE DEVICE ON 10 99 99 1 With DHCP enabled the device w...

Страница 25: ...n SMTP server is required Figure ten 10 indicates the required fields for the SMTP settings The device requires an SMTP server that supports BASIC authentication Contact your IT technical support depa...

Страница 26: ...SMTP server is running default is 25 This will not be displayed if you are using your Gmail account Mail From The account from which the alerts are sent Send Daily Status Email To At midnight each ni...

Страница 27: ...ure eleven 11 indicates where the SNMP Trap settings are configured the unit does not respond to SNMP Get requests at this time If you do not know what SNMP is you can ignore this section Figure 11 SN...

Страница 28: ...ww temperaturealert com 2011 Temperature lert SNMP Server IP The IP address of where the SNMP Traps are to be sent SNMP Server Port The port of where the SNMP Traps are to be sent SNMP Community The C...

Страница 29: ...ve 12 denotes the items you can customize in order to enable the device to fit your individual needs Be sure to click Save once you have entered all the settings Figure 12 Device Nick Name Provide the...

Страница 30: ...ack within range Note The device will always send an alert when the sensor comes back within range regardless of how the continuous alert setting is configured HTTP Server Port The default is 80 This...

Страница 31: ...Help tab The first item on this page indicates the current version of the firmware running on the unit A link is provided to the Temperature lert technical support site should you need to obtain tech...

Страница 32: ...level surface The unit can be mounted vertically on a wall or other surface with additional user supplied hardware Using the External Sensor When using the external sensor cable care should be taken...

Страница 33: ...y moving the base unit to a different location e g higher away from large objects etc within the length of the sensor cables to see if the WiFi connection improves If the WiFi connection does not impr...

Страница 34: ...F to 257 F Optional 200 C to 600 C probe available at extra cost Temperature Sensor Accuracy 0 5 C Accuracy from 10 C to 85 C Temperature Sensor Datasheet http datasheets maxim ic com en ds DS18B20 pd...

Страница 35: ...rts User Selectable Email Alert Yes Multiple Email Address Alerts Yes Mobile Phone Text Alert Optional with Sensor Cloud Service Subscription Telephone Call Alert Optional with Sensor Cloud Service Su...

Страница 36: ...0 http www temperaturealert com 2011 Temperature lert Included with Unit Embedded Software 6 ft 1 8 m External Temperature Sensor 110 240 VAC Adapter North America Plug Warranty 1 year Money Back Gua...

Страница 37: ...eceiving power For initial setup ensure the unit is connected directly to your computer s Ethernet port Do not connect the unit to a router switch or hub for initial setup After you connect the power...

Страница 38: ...utomatically sorted into your junk or SPAM folder You may need to white list the messages in your email client to prevent them from being sent to your Junk or SPAM folder Please see your email client...

Страница 39: ...need to purchase a second sensor Visit http www temperaturealert com to view the sensors available for this unit Perform the Steps for No Temperature Reading The humidity sensor operates in a similar...

Страница 40: ...room can yield a different result than in another part of the same room 3 Air temperature changes faster than the temperature of a large amount of liquid For instance the air temperature in a refriger...

Страница 41: ...WiFi Edition monitoring solution is simple and easy to use Of course we do realize that questions and other issues can pop up at any time So we d love to hear from you If you require assistance at any...

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