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Table of contents

How does the service work?

What equipment is included?

What features are included?

Wearing your device

Charging your device

Testing your device

Turning your device on and off

Frequently asked questions

Getting support

Содержание LivingWell Companion Go

Страница 1: ...10029355 Rev A Getting Started Guide LivingWell Companion Go ...

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Страница 3: ...the service work 4 What equipment is included 6 What features are included 7 Wearing your device 8 Charging your device 10 Testing your device 12 Turning your device on and off 13 Frequently asked questions 14 Getting support 21 ...

Страница 4: ...is a wearable personal safety device that provides access to 24 7 emergency support in case of a medical emergency To use How does the service work 1 Press and hold the button 2 Speak to a trained operator 3 Receive medical help ...

Страница 5: ... now Always provide your location if possible Position the microphone near your mouth so that the operator can hear you clearly Accidental false alarm No problem simply let the operator know you are safe The trained operator will call your emergency contacts and dispatch an ambulance where needed ...

Страница 6: ...6 What equipment is included Water resistant device Lanyard belt clip and protective cozy Charging cradle ...

Страница 7: ...ossible Location tracking1 Access to 24 7 support with a press of the button Water resistant so you can wear it in the shower where falls are common Automatic fall detection Integrated speaker to speak with trained operators Coverage across Canada where wireless coverage is available ...

Страница 8: ...our device Note Only use the provided lanyard which is designed for safety The device will not work if it is simply carried in your pocket or purse Around your neck with the lanyard On your hip with the belt clip Wearing your device ...

Страница 9: ... recommend taking your device off is when you are in bed so that you can charge the device If you get out of bed in the middle of the night put your device back on for protection The device is water resistant up to 1 metre so you can shower and bathe with it safely ...

Страница 10: ... plugged into an outlet controlled by a light switch Charge your device every night when you are sleeping for a minimum of 4 hours to get a full battery Place the device in the charging station You will hear an audio beep and see a stable coloured light when it starts to charge The colour of the light indicates battery level Charging your device ...

Страница 11: ...11 If there is no audio cue or light Check if your device is properly mounted Check if your station is plugged into an outlet Red 0 10 Yellow 10 30 Green 30 100 ...

Страница 12: ...end testing your device once a month by pressing the button If the call connects kindly let the operator know that it is a test call If the call does not connect call 1 888 505 8008 for support Testing your device ...

Страница 14: ...rtment buildings parking garages and dense urban areas can make it difficult for the technology to locate your location with accuracy Can my family see my location No your location can only be accessed by our trained operators to use when contact ing an ambulance if you are unable to give your location Can I use the device away from home Frequently asked questions ...

Страница 16: ...now you are safe Can I wear the device in the shower or bath Yes the device is water resistant up to 1 metre so you can wear it safely while showering or bathing The device is not water proof so we recommend against swimming with it and suggest drying it from any excess water Can I cancel a call No you won t be able to cancel a call on ...

Страница 17: ...ged Yes you can still use the device if it is partially charged If there is a red light you will want to charge the device soon A fully charged battery lasts up to 36 hours based on activity What do the audio prompts mean A fall is detected Calling your re sponse team now If this is a real fall stay on the line to get connected with the operator for help ...

Страница 18: ...alse alarm Calling your response team now You will be connected with the operator shortly for help Powering off now goodbye The device is out of battery Charge your device immediately No cellular coverage Your personal responder cannot contact your response team but will continue to attempt a call A fall has been detected but you are ...

Страница 19: ...beyond cellular range If possible try to move into a stronger cellular range by checking that the light at the top of the device is flashing green or yellow Then attempt to press the button again ...

Страница 20: ...erator Battery level of device Cellular signal strength of your location Green Cellular signal is strong Yellow Cellular signal is moderate Red Cellular signal is low Check your home to familiarize yourself with any coverage dead spots by looking at the cellular strength indicator ...

Страница 21: ...llow Battery level is between 10 to 30 full No action required Red Battery is below 10 Charge your device very soon For more information about your TELUS account visit telus com LWC or call 1 888 505 8008 Updating your emergency contacts Questions about billing Changes to your account Moving addresses ...

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