42
43
contact us by e-mail at:
[email protected]
If it is necessary to have the product serviced, the
Customer Service Representative will inform you of the
product return process.
Please ensure that:
a) You provide proof of purchase;
b) Your product is suitably packaged; and
c) You have included all components from the original
purchase.
Subject to your Statutory Rights:
a) Any claim under this warranty is limited to the cost
of repair or replacement of the product; and
b) If the goods are found to be in sound working
order by the authorised service centre, you may be
charged a fee for service and for any other direct
costs associated with having the product delivered for
service.
For your records
Date of purchase:
______________________________
Place of purchase:
______________________________
Serial number:
______________________________
For guarantee purposes proof of purchase is required so
please keep your receipt.
© COPYRIGHT 2008 Telstra Corporation Limited
This work is copyright. All rights reserved. Other than for purposes
and subject to conditions prescribed under the Copyright Act, no
part of it may in any form or by any means (electronic, mechanical,
photo copying, microcopying, scanning, recording or otherwise) be
reproduced, stored in a retrieval system or transmitted without prior
permission from Telstra Corporation Limited ABN 33 051 775 556.
™ Trade Mark of Telstra Corporation Limited
® Registered Trade Mark of Telstra Corporation Limited
Product warranty & Customer service
IMPORTANT
IF YOU HAVE ANY PROBLEMS SETTING UP OR USING
YOUR TELSTRA v850a, PLEASE CONTACT THE TECHELP
INFORMATION LINE 1300 369 193, or contact us by e-
mail at: [email protected].
If it is necessary to have the product serviced or
replaced, the Customer Service Representative will
inform you of the product return process.
Please retain this booklet with your sales receipt as
proof of the date of purchase
Customer Service
If you require assistance in operating this product
please call the TecHelp Information Line on 1300 369
193 or contact us by e-mail at:
[email protected]
If you are trying to access a Telstra Network Service and
require assistance specifically related to the network
service or would like to subscribe to the service, contact
Telstra on 132200 for residential or 132000 for business.
Product Warranty
Subject to the conditions below, Telstra guarantees
this product against any defect in materials or
workmanship under conditions of normal use for a
period of 24 months from date of purchase.
The benefits conferred by this warranty are in addition
to other warranties and remedies that are implied
under the Trade Practices Act and similar State and
Territory laws (Statutory Rights).
Subject to your Statutory Rights, the goods will not be
eligible for service under this warranty if:
a) Proof of purchase cannot be provided;
b) The defect was caused by an accident, misuse, abuse,
improper installation or operation, vermin infestation,
lack of reasonable care, unauthorised modification,
loss of parts, tampering or attempted repair by a
person not authorised by Telstra; or
c) The product has been damaged by lightning or a
mains power surge.
To obtain service during the terms of this warranty
call the TecHelp Information Line on 1300 369 193 or
Product warranty and Customer service
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