telstra’s ongoing support
Help
If you need assistance with your Telstra services we’re here to help, so please call,
click or come in.
For troubleshooting tips the best place to start is this guide. If after following the
advice here, your Telstra fibre services are still not working correctly, please contact
Telstra Support.
call our tecHnical support teams
1. BigPond Velocity
®
24/7 Technical Support Desk on
1800 TFIBRE
(1800 834 273)
2. BigPond Billing and Sales enquiries call
13 PONd
(13 7663)
3. For help connecting additional devices, connecting your home,
or fixing your PC, call Telstra Plus
13 PLUS
(13 7587)
(Costs apply for these extended services and quotes are available
for both in-home and remote assistance).
click on our online support services 24/7
Email a consultant:
via BigPond.com Help> Contact us
telstra.com.au/help
Facebook:
facebook.com/Telstra
Twitter:
@BigPondTeam
visit a telstra store
Come in to one of our national network of Telstra stores and Partners.
Find your local store easily on:
store-locator.telstra.com.au
telstra.com and BigPond.com has available:
• Online FAQ’s
• Crowd Support
™
• Usage meter
• Online chat with a BigPond consultant
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