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Frequently asked questions
The Internet connection is not working or works intermittently
1. Turn the devices off and on again
Most connection problems are solved by restarting the devices (including
VDSL modems, fibre optic modems and wireless base stations). Disconnect
the power cord from the device for a few minutes and then try again.
2. Bypass the wireless and test using a network cable
If restarting the devices does not fix the connection, test the connection
directly from the fibre optic modem with a network cable. If the connection
works, the problem is in the wireless network. It can be caused by the wire-
less router, the WLAN network card of the computer/device used or some
disturbance impacting the operation of the wireless network.
The connection is slow and does not reach the promised speed
First, restart all devices and then test the connection speed
at:
http://nopeustesti.lounea.fi
. If the speed is lower than that
promised, connect your computer with a network cable directly to the
ethernet port of the fibre optic modem and perform the test again.
If the connection speed is close to normal when using the network
cable, the problem is in the wireless network features.
Further information on the wireless network repair and improvement
measures is available from our customer support.
After installing the fibre connection, I have been unable to send
emails
In the email software account settings, change the sending mail server to:
smtp.seutuposti.fi (port 25, without encryptions/authentications) or use
the encrypted mail server of your email service provider. Get detailed
settings from your service provider.
There are two WLAN networks available: 2.4 GHz and 5 GHz,
how do they differ?
The lower 2.4 GHz frequency becomes easily congested in densely
populated areas or in residential buildings, for example. If possible, it is
better to connect devices to the less congested 5 GHz wireless network
that enables a clearly better connection. Please note that the 5 GHz
network has a weaker range than the 2.4 GHz network and that all devices
including older computers, tablets, phones, etc. do not support the 5 GHz
WLAN network.
