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65 

Chapter 4 . Troubleshooting 

 

This  Chapter  provides  solutions  to  problems  for  the  installation  and  operation  of  the 

TW-EA515 ADSL router. You can refer to the following if you are having problems. 

 

 

1  Why  can’t  I  configure  the  router  even  the  cable  is 

plugged and the LED is lit?

 

 

 

Do a 

Ping  test 

to make sure that the WiFi Combo     

Note:

 

It is recommended that you 

use 

  Router  is  responding.

                                                           

an  Ethernet  connection  to  configure 

it. 

         

Go to 

Start > Run

. 

 

1. 

Type 

cmd

.   

 

2. 

Press 

OK. 

3. 

Type 

ipconfig 

to get the IP of default gateway.

 

4. 

Type “

ping 192.168.0.254”. 

Assure that you ping the correct IP Address 

assigned to the TW-EA515 ADSL router. It will show four replies if you ping 

correctly.

 

 

Ensure  that  your  Ethernet  Adapter  is  working,  and  that  all  network  drivers  are  installed 

properly.  Network  adapter  names  will  vary  depending  on  your  specific  adapter.  The 

installation steps listed below are applicable for all network adapters. 

1. 

Go to 

Start > Right click on “My Computer” > Properties

. 

2. 

Select 

the 

Hardware Tab

. 

3. 

Click 

Device Manager

. 

4. 

Double-click on “

Network Adapters”

. 

Содержание TW-EA515

Страница 1: ...1 TW EA515 User Manual...

Страница 2: ...tical photocopying manual or otherwise without the prior written permission from TeleWell oy Trademarks All products company brand names are trademarks or registered trademarks of their respective com...

Страница 3: ...2 1 VIRTUAL SERVER 42 3 2 2 SPECIAL AP 43 3 2 3 MISCELLANEOUS 44 3 3 SECURITY SETTING 45 3 3 1 PACKET FILTERS 46 3 3 2 DOMAIN FILTERS 48 3 3 3 URL BLOCKING 49 3 3 4 MAC CONTROL 50 3 3 5 VPN L2TP CLIEN...

Страница 4: ...4 APPENDIX A SPEC SUMMARY TABLE 90 APPENDIX B LICENSING INFORMATION 91...

Страница 5: ...VDO and even HSDPA as well and supports wireless data transfers up to 300M bps and wired data transfers up to 100Mbps The TW EA515 ADSL router is compatible with industry security features 1 1Package...

Страница 6: ...acket transferred via attached USB device e g USB drive 3G dongle Ethernet WAN Green and Steady On Ethernet WAN connection is established Green and Blinking Data packet transferred via Ethernet WAN W...

Страница 7: ...steps below Step 1 Plug a USB modem into USB port Step 2 Insert RJ45 cable into LAN Port on the back panel of the router Then plug the other end of into computer Step 3 Plug the power jack into the r...

Страница 8: ...ed Windows Easy Setup Utility on your PC and the other is through browsing the device web pages and configuration 2 1 Easy Setup by Windows Utility Step 1 Install the Easy Setup Utility from the provi...

Страница 9: ...lect Wireless Enable and then click Next to continue Step 6 Enter SSID Channel and Security options and then click Next to continue Step 7 Click Let me select WAN service by myself to select WAN servi...

Страница 10: ...lect Auto Detection and the Utility will try to detect and configure the required 3G service settings automatically Click Next to continue Step 9 2 Or you can select Manual and manually fill in the re...

Страница 11: ...tep 10 Click Next to save your setting Step 11 The TW EA515 ADSL router is rebooted to make your entire configuration take effect Step 12 Click Next to test the Internet connection or you can ignore t...

Страница 12: ...12 Step 13 Click Next to test WAN Networking service Step 14 Setup is completed...

Страница 13: ...se to Activate the Setup Wizard Type in the IP Address http 192 168 0 254 Type in the default password admin in the System Password and then click login button Select your language Select Wizard for b...

Страница 14: ...Default admin Step 2 Select Time Zone Step 3 Select WAN Type Choose Auto Detecting or Manually to set WAN Type Step 4 Select Wan Type If you want to use 3G service as the main internet access please...

Страница 15: ...15 Step 5 3G Mode Select Auto Detection then click Next to continue Step 6 Set up your Wireless Network Set up your SSID Step 7 Setup your Encryption Key here then click Next to continue...

Страница 16: ...16 Step 8 Apply your Setting Then click Apply Setting Step 9 Click Finish to complete it...

Страница 17: ...Configuration Menu by opening the web browser and typing in the IP Address of the device The default IP Address is 192 168 0 254 Enter the default password admin in the System Password and then click...

Страница 18: ...connection and set another WAN connection for backup Otherwise you can also choose Load Sharing to use Ethernet WAN and 3G WAN simultaneously The combo WAN status will be showed here Press Settings bu...

Страница 19: ...manually fill in the required 3G service settings provided by your carrier or ISP 3 Country select your country 4 Telecom select your telecom 5 3G Network select the 3G network 6 APN APN information f...

Страница 20: ...vice will drop the connection if maximum idle time is reached Manually The device won t try to connect to Internet until users press connect button at Status page Once Internet connection is establish...

Страница 21: ...f maximum idle time is reached Manually The device won t try to connect to Internet until users press connect button at Status page Once Internet connection is established this device will drop the co...

Страница 22: ...t from ISP 4 WAN Gateway Input the IP address of WAN gateway you got from ISP 5 Primary DNS Input the IP address of primary DNS you got from ISP 6 Secondary DNS Input the IP address of secondary DNS y...

Страница 23: ...ere are 3 options to start connection Auto Reconnect Always on The device will always try to link to Internet Connect on demand The device won t try to connect to Internet until LAN PCs or devices try...

Страница 24: ...to Internet Connect on demand The device won t try to connect to Internet until LAN PCs or devices try to go to Internet Once Internet connection is established this device will drop the connection if...

Страница 25: ...nection Control There are 3 options to start connection Auto Reconnect Always on The device will always try to link to Internet Connect on demand The device won t try to connect to Internet until LAN...

Страница 26: ...26 10 IGMP Proxy Enable this feature allows multicast stream e g IPTV stream to pass through this device Note The items with above are only available when choosing Static IP Address in IP mode...

Страница 27: ...ect to Internet until LAN PCs or devices try to go to Internet Once Internet connection is established this device will drop the connection if maximum idle time is reached Manually The device won t tr...

Страница 28: ...ust specify the starting ending address of the IP address pool 3 Lease Time DHCP lease time to the DHCP client 4 Domain Name Optional this information will be passed to the clients 5 Primary DNS Secon...

Страница 29: ...29 Press Fixed Mapping and the DHCP Server will reserve the special IP for designated MAC address...

Страница 30: ...ce from beacons 5 Channel The radio channel number The permissible channels depend on the Regulatory Domain The factory default setting is as follow channel 1 11 for North America Channel 1 13 for Eur...

Страница 31: ...ess user must authenticate to this router first to use the Network service RADIUS Server IP address or the 802 1X server s domain name Select Encryption and RADIUS Shared Key If you select HEX you hav...

Страница 32: ...n to get an AP PIN 3 Config Mode Select your config Mode from Registrar or Enrollee 4 Config Status It shows the status of your configuration 5 Config Method You can select the Config Method here from...

Страница 33: ...y Once you set up that type of encryption second LAN PC must enter the same encryption type as the first one Press Wireless Clients List and the list of wireless clients will be shown consequently 3 1...

Страница 34: ...t will be redirected to the computer specified by the Server IP Virtual Server can work with Scheduling Rules and give user more flexibility on Access control For the details please refer to Schedulin...

Страница 35: ...ger packet is detected the inbound packets sent to the specified port numbers are allowed to pass through the firewall 3 Enable Check the checkbox to activate each of rule 4 Use Rule you can set a sch...

Страница 36: ...the OS of your client computer supports this function and you enabled it like Windows XP you can see the following icon when the client computer gets IP from the device Click on Save to store your se...

Страница 37: ...37 3 3 Security Setting The security setting includes Packet Filter Domain Filter URL Blocking MAC Address Control L2TP PPTP Client and miscellaneous...

Страница 38: ...pass except those match the specified rules You can specify 8 rules for each direction inbound or outbound For each rule you can define the following Source IP address Source port Destination IP addre...

Страница 39: ...heck if you want to enable Domain Filter 2 Log DNS Query Check if you want to log the action when someone accesses the specific URLs 3 Privilege IP Address Range Setting a group of hosts and privilege...

Страница 40: ...specific website while URL Blocking can block hundreds of websites by simply a keyword 1 URL Blocking Check if you want to enable URL Blocking 2 URL If any part of the Website s URL matches the pre de...

Страница 41: ...ct with this device it means the client can t access to the Internet either Choose allow or deny to allow or deny the clients whose MAC addresses are not in the Control table please see below to conne...

Страница 42: ...ed Enable VPN L2TP Client and press Edit button to add connection detail 1 Name Input a name of this profile 2 Peer IP Domain Input the IP address or domain name of remote L2TP server 3 User name ente...

Страница 43: ...tion 8 Remote IP Indicate a peer IP address of L2TP connection 9 Connect You can choose on demand auto or manual to trigger this connection 10 Option Options for connection 11 Authentication You need...

Страница 44: ...e of this profile 2 Peer IP Domain Input the IP address or domain name of remote PPTP server 3 User name enter the user name to dial to remote PPTP server 4 Password enter the password to dial to remo...

Страница 45: ...demand auto or manual to trigger this connection 10 Option Options for connection 11 Authentication You need to enable this option if remote PPTP server requests it 12 Encryption Mode You can choose d...

Страница 46: ...inistration is enabled the web server port will be shifted to 80 You can change web server port to other port too 3 Discard PING from WAN side When this feature is enabled any host on the WAN cannot p...

Страница 47: ...n if someone uses port scan utility to scan available ports on this router 10 NAT Loopback If enable this option local hosts can access local virtual server via WAN IP address of this router Click on...

Страница 48: ...48 3 4 Advanced Setting The Advanced Setting includes System log Dynamic DNS QoS SNMP Routing System Time Schedule Rule IPv6 and VLAN settings...

Страница 49: ...ort Input the SMTP server IP and port which are connected with If you do not specify port number the default value is 25 For example mail your_url com or 192 168 1 100 26 4 SMTP Username Input usernam...

Страница 50: ...service provider Before you enable Dynamic DNS you need to register an account on one of these Dynamic DNS servers that we list in Provider field To enable Dynamic DNS click the check box next to Ena...

Страница 51: ...ur SNMP Management PCs User has to configure to where this device should send SNMP Trap message 5 SNMP Version Select proper SNMP Version that your SNMP Management software supports 6 WAN Access IP Ad...

Страница 52: ...t in your network Otherwise please select RIPv1 if you need this protocol 2 Static Routing For static routing you can specify up to 8 routing rules You can enter the destination IP address subnet mask...

Страница 53: ...tion Besides you can select a NTP time server to consult UTC time 3 Sync with Time Server Click on the button if you want to set Date and Time by NTP Protocol manually 4 Sync with my PC Click on the b...

Страница 54: ...chedule rule settings 2 Add New Rule To create a schedule rule click the Add New Rule button You can edit the Name of Rule Policy and set the schedule time Week day Start Time and End Time The followi...

Страница 55: ...from the list 3 WAN IPv6 address settings you can add IPv6 address subnet prefix length default Gateway Primary DNS address and secondary DNS address 4 LAN IPv6 address settings you can add LAN IPv6 a...

Страница 56: ...ary DNS address 2 LAN IPv6 address settings you can add LAN IPv6 address and IPv6 Link Local address will be showed automatically 3 Address auto configuration setting Disable or enable this auto confi...

Страница 57: ...put it MTU is 1492 by default 2 LAN IPv6 address settings you can add LAN IPv6 address and IPv6 Link Local address will be showed automatically 3 Address auto configuration setting Disable or enable t...

Страница 58: ...ary DNS address and secondary DNS address 2 LAN IPv6 address settings you can add LAN IPv6 address and IPv6 Link Local address will be showed automatically 3 Address auto configuration setting Disable...

Страница 59: ...Primary DNS address and secondary DNS address 2 LAN IPv6 address settings you can add LAN IPv6 address and IPv6 Link Local address will be showed automatically 3 Address auto configuration setting Di...

Страница 60: ...LAN you just need to assign different VID for them If ISP requests a VLAN Tag with your outgoing data please remember to check the checkbox of Tx TAG For detailed configuration of VLAN please press bu...

Страница 61: ...61 3 6 Tool Box...

Страница 62: ...62 3 6 1 System Info You can view the System Information and System log and download clear the System log...

Страница 63: ...clicking Upgrade button 3 6 4 Backup Setting You can backup your settings by clicking the Backup Setting function item and save it as a bin file Once you want to restore these settings please click F...

Страница 64: ...m 3 6 6 Reboot You can also reboot this device by clicking the Reboot function item 3 6 7 Miscellaneous 1 MAC Address for Wake on LAN Input MAC address of host that you want to use WOL 2 Domain Name o...

Страница 65: ...Go to Start Run 1 Type cmd 2 Press OK 3 Type ipconfig to get the IP of default gateway 4 Type ping 192 168 0 254 Assure that you ping the correct IP Address assigned to the TW EA515 ADSL router It wil...

Страница 66: ...can I do if my 3G connection is failed even the dongle is plugged Please check the following items I Make sure you have inserted a validated SIM card in the 3G data card and the subscription from ISP...

Страница 67: ...ption setting III Connect with wrong AP Ensure that the client is connected with the correct Access Point i Right click on the Local Area Connection icon in the taskbar ii Select View Available Wirele...

Страница 68: ...Wireless WAN PPP for WCDMA HSPA PPPoE for iBurst Ethernet WAN PPPoE DHCP client Static IP PPTP L2TP WAN Connection Auto reconnect dial on demand manually IPv6 support Dual Stack 6 in 4 6 to 4 Static...

Страница 69: ...o the GNU GPL and those software packages are copyright by their respective authors Linux 2 4 28 system kernel busybox_1_00_rc2 bridge utils 0 9 5 dhcpcd 1 3 ISC DHCP V2 P5 util linux 2 12b for fdisk...

Страница 70: ...of such a program whether gratis or for a fee you must give the recipients all the rights that you have You must make sure that they too receive or can get the source code And you must show them thes...

Страница 71: ...ions of that work are not derived from the Program and can be reasonably considered independent and separate works in themselves then this License and its terms do not apply to those sections when you...

Страница 72: ...edistribution of the Program by all those who receive copies directly or indirectly through you then the only way you could satisfy both it and this License would be to refrain entirely from distribut...

Страница 73: ...RCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU SHOULD THE PROGRAM PROVE DEFECTIVE YOU ASSUME THE COST OF ALL NECESSARY...

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