When problems arise during installation or service that cannot be
resolved using this or related documents, contact the TeleMatrix
Priority Care Department, Monday through Friday, 8:30a.m. -
4:30p.m. MST:
Toll Free: 1-800-462-9446
Direct: 719-638-8821
Fax: 719-638-8815
www.telematrixusa.com
Many times a problem is either installation or user related.Please
contact TeleMatrix PRIOR to sending a telephone to our service center
for repair. In the unlikely event that a factory repair is necessary:
1. Include a brief description of the problem that you are
experiencing.
2. Include a proof of purchase for a repair under warranty.
3. Send the telephone prepaid by UPS or Parcel Post, insured to:
TeleMatrix,
Inc.
Customer
Care
Center
5025 Galley Road
Colorado Springs, Colorado 80915
TeleMatrix will pay return postage on the repaired telephone. Allow 2-
3 weeks for delivery. When immediate replacement is required, see
our FastLane
SM
replacement policy on our internet site.
Caution: For servicing or replacement, you can purchase a suitable
headset through service center or retailer shop. and contact informa-
tion.
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