Genie_TS_Series GigE Vision Camera
Troubleshooting
177
I can use CamExpert to grab (with no error message) but the frame rate is lower than
expected. See "Camera acquisition is good but frame rate is lower than expected" on page
180
.
There is no image and the frame rate is lower than expected.
See "Camera is functional but frame rate is lower than expected" on page
180
.
There is no image but the frame rate is as expected.
See "Camera is functional, frame rate is as expected, but image is black" on page
180
.
Other problems
Unexpected 'Trigger Events'. See "Random Invalid Trigger Events" on page
180
.
Verifying Network Parameters
Teledyne DALSA provides the Network Configuration tool to verify and configure network devices
and the Genie network parameters. See section Network Configuration Tool of the Teledyne DALSA
Network Imaging manual, if there were any problems with the automatic Genie software
installation.
Before Contacting Technical Support
Carefully review the issues described in this Troubleshooting section. To aid Teledyne DALSA
personnel when support is required, the following should be included with the request for support.
From the Start menu, go to
Programs • Dalsa • Sapera LT • Tools
and run the
Log Viewer
program. From its File menu click on
Save Messages
to generate a log text file.
Report the version of Genie TS Framework and Sapera version used.
Installation Issues and Functional Problems
This section covers issues that are apparent after installation or are indicated by the GigE server
tray icon showing a warning symbol.
The Windows XP Firewall Service Can Not Start
After installing Windows XP Service Pack 2 or 3, the Windows Firewall service will not start.
Problems with the Genie camera or Framework may include:
The Genie camera cannot acquire a DHCP address
Registry writes fail
Messages in the Sapera Log Viewer include "check your firewall" and the computer firewall is
disabled for no reason.
After installing Windows XP Service Pack 2 or 3, the Windows Firewall service will not start.
Symptoms may include the following messages:
When you click Windows Firewall in Control Panel, you may receive the following error
message:
Windows Firewall settings cannot be displayed because the associated service is not running.
Do you want to start the Windows Firewall/Internet Connection Sharing (ICS) service?
If you try to manually start the Windows Firewall service by using Services, you may receive
the following error message:
Could not start the Windows Firewall/Internet Connection Sharing (ICS) service on Local
Computer.
Error 0x80004015: The class is configured to run as a security id different from the caller.
Содержание TS-C2500
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Страница 166: ...164 Technical Specifications Genie_TS_Series GigE Vision Camera Models TS M1920 TS C1920 TS M2048 TS C2048...
Страница 167: ...Genie_TS_Series GigE Vision Camera Technical Specifications 165 Model TS M2560...