VoiceSoft
Phone Recording System User’s Manual
25
The conversation monitor quality will get some influence if use the monitor
function in network environment, It need use monitor real time tool to operate it.
Local area network (LAV) monitor real time.
For example: One company have two pcs PC, and their IP address is 192.168.1.2,
192.168.1.3, and the PC 192.168.1.2 install phone recording system, If I want to
monitor the conversation contents in PC 192.168.1.3, about this setting is :
A-Find out the file
“
MONITORING.exe
”
from CD, this file is monitor real time
tool, and copy it to the local disk.This file it can be used not need to install.
B-Double click
“
MONITORING.exe
”
and start running.As pic 6.6.1-1, and input
192.168.1.2 in “Remoted host computer (IP address)”, then click login, it can start
monitor after you searching the channels.
Internet real time:
A-Find out the file
“
MONITORING.exe
”
from CD, this file is monitor real time
tool, and copy it to the local disk.This file it can be used not need to install.
B-If have firewall, it need to open
（
1503,1504,1507
）
in appointed IP address in
Router.
C-Double click
“
MONITORING.exe
”
and start running.As pic 6.6.1-1, and input
192.168.1.2 in “Remoted host computer (IP address)”, then click login, it can start
monitor after you searching the channels.
The Sixth chapter POPUP Client information system
Notice : If the user want to use this function , it’s telephone line will apply Caller ID
(FSK/DTMF).
6.1 Introduction :
Display incoming call number real time.
Display the client information, such as name, history record and so on real time.
Thumb through incoming call information and inquire the client message.
Modify and renew the client information real time.
Can remind the call number of blacklist automatically.
Send out the incoming call information according to the designated extension.
You can use the funcion above on the LAN.
Provide the incoming call data interface for other CRM software real time.
It will pop up th e cu stom er in fo rmation wh en has in co min g call.
6.2 Stand-alone version popup setting way:
A - Running the main program of recording system, openning “ Parameter Setting
—> Seat option —> Startup IP interface (
√
) “ . Then add this PC’s IP address in “
Extension PC’s IP address ”, the IP address can see in attribute on “network
neiborhood” —>“Local connection” , if it is the auto get the IP of PC, and input
“127.0.0.1”, As pic 6.2-1
