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VoiceSoft

   

 

Phone Recording System User’s Manual

 

1 

                                     

         

     

Contents 

The first chapter: Introduction.........................................................................................................2 

The second chapter: Main Function.................................................................................................3 

The third chapter: Installation and connection...............................................................................4 

3.1 PC Configuration ...........................................................................................................................4 

3.2 Recording box (VSP-02, VSP-04U, VSP-08U

）

installation and connection ...............................4 

The fourth chapter: Function Setting and index...........................................................................12

 

The fifth chapter: Software operation............................................................................................13 

5.1 Main interface and channel status introduction............................................................................13 

5.2 Login System ...............................................................................................................................16 

5.3 Software Setting...........................................................................................................................16 

5.3.1 Recording Setting......................................................................................................................16 

5.3.2 Harddisk Management ..............................................................................................................18 

5.3.3 Password Setting and authority distribution  ............................................................................18 

5.3.4 Extension Setting (POPUP Incoming call number popup system) ...........................................19 

5.3.5 Voice playing mode setting .......................................................................................................20 

5.3.6 How to hide the recording system.............................................................................................20 

5.3.7 FTP backup ...............................................................................................................................21 

5.3.8 Special number disposal............................................................................................................21 

5.4 Recording Inquiry ........................................................................................................................22 

5.5. Monitor .......................................................................................................................................24 

5.5.1 Local monitor............................................................................................................................24 

5.5.2 Network monitor (Lan\Internet)................................................................................................24 

The sixth chapter: POPUP Client information popup system .....................................................25 

6.1 Popup system function introduction.............................................................................................25 

6.2 Stand-along version popup setting mode .....................................................................................25 

6.3 Network version popup setting mode ..........................................................................................26 

6.4 System setting ..............................................................................................................................26 

6.5 Client managemnet ......................................................................................................................27 

6.6 Incoming call log  .......................................................................................................................28 

The seventh chapter (Client inquiry using) ...................................................................................28 

7.1 Client inquiry installation.............................................................................................................29 

7.2 How to use recording sysem client  ............................................................................................29 

7.3 According to channel inquiry recording in client.........................................................................31

 

 

 

Содержание VoiceSoft

Страница 1: ...istribution 18 5 3 4 Extension Setting POPUP Incoming call number popup system 19 5 3 5 Voice playing mode setting 20 5 3 6 How to hide the recording system 20 5 3 7 FTP backup 21 5 3 8 Special number disposal 21 5 4 Recording Inquiry 22 5 5 Monitor 24 5 5 1 Local monitor 24 5 5 2 Network monitor Lan Internet 24 The sixth chapter POPUP Client information popup system 25 6 1 Popup system function i...

Страница 2: ...nsion record and so on functions Standard version adds Call charge function Senior version is add voice mail function From the hardware it carves up USB box PCI Card Embedded and 3 kinds According to different user s need the system from channel 1 channel 2 channel 4 channel 8 channel 16 channel 32 and so on Stand alone use channel 1 VoiceSoft Phone Recording System is widely used in few lines use...

Страница 3: ...ed Call It will display in the unanswered call database if the call not unanswer of incoming So that you can find out the customer incoming call information and deal with them in time 7 Extension Record After the recording system is connected to PBX it will record the extension particular information and can designate which extension in not recording status Extension record function can make you s...

Страница 4: ...ecording system well we advice the user to do some PC connection line with earth For example protecting from mine If other important industry As Bank Police Insurance agent Service hotline please use industry PC Notice Becase the Phone Recording system moving for a long time when without people to operation commonly and you must close CMOS and Windows operation system s power management about CPU ...

Страница 5: ...VoiceSoft Phone Recording System User s Manual 5 ...

Страница 6: ...ware installation divides into driver installation and main program installation two parts Driver installation A The USB recorder driver installation can not be installed by windows built in installation wizard After installing the USB recorder it will appear find out the new hardware wizard please cancel this wizard B Dblclick USB_Driver_Setup exe in CD to install the driver as pic C Click OK as ...

Страница 7: ...VoiceSoft Phone Recording System User s Manual 7 D Click install as pic below E Click next F Click Continue G Then click Finish ...

Страница 8: ...VoiceSoft Phone Recording System User s Manual 8 Main program installation Must be install For example VSP 02 Windows XP operation system A Open CD and run folder setup exe file in CD VSP as pic 3 2 2 5 ...

Страница 9: ...ual 9 Pic 3 2 2 5 B One moment it appears pic 3 2 2 6 and click Next Pic 3 2 2 6 C It appears pic 3 2 2 7 click Yes Pic 3 2 2 7 D In pic 3 2 2 8 input User Name and Company Name or as default User Name and Company Name it will ok and click Next ...

Страница 10: ...ppear pic 3 2 2 9 currently is the default installation route if you need to amend the installation route of recoding box please click Browse If not need to amend it it can click Next directly Pic 3 2 2 9 F One moment it will appear the installation schedule as pic 3 2 2 10 ...

Страница 11: ...stallation click Finish and finish installation As pic 3 2 2 11 Pic 3 2 2 11 H It will build up one shortcut key on the desktop after you finish installation as pic 3 2 2 12 Double click the shortcut key and run the recording system The software operation please refer to the sixth chapter ...

Страница 12: ...tore fully the system will clean out the recording data of earliest so that the system can continue to working always The system will build up one folder to store the recording file each month At the months folder it will build up one folder to store everday For example 20050809 stands for the recording file of Aug 09th 2008 in this folder 4 3 How to rejigger the system login password The system d...

Страница 13: ... Number For example I have installed one pcs recording system of 2 ch and I want to make the user of 02ch is Market department Mr Xiaowang about the setting is A Open Recording Setting B Double click 02ch User Number cote and input Market department Mr Xiaowang then input Enter After finish setting it can see the conversation status of Market Mr Xiaowang in the recording system working interface d...

Страница 14: ...4 The fifth chapter Software operation 5 1 Main working interface and channel status Main working interface and channel status VSP 02 Main working interface and channel status VSP 04U Channel monitoring windows Conversation records monitoring windows ...

Страница 15: ...n working status For Dialing call 0000100 is Incoming call Green color stands for Blue stands for outgoing calls 6664777 stands for the outgoing calls number 01 stands for the channel number of the lines and can set the number of the users of channel name Stands for conversation time Recording disk Disk memory Recording time Memory can be used disk memory reserve memory ...

Страница 16: ...Recording Sound control 5 2 Login 1 Login After input user name and password can login Different users have different authorization Default user name admin password admin 5 3 SoftwareSetting 5 3 1 Recording Setting In Recording Setting it can set each channel s attribute such as the channel s line number or user name or whether the channel can recording by time sharing ...

Страница 17: ...ol but default Pressure Control Start up the recording according to voltage of phone line That means hooking off to record hooking on to stop recording The mode is mostly used at analog line Key control Start up or stop recording according to key of user s phone After you setting with key control mode it will start to record when you press and stop recording when you press in your conversation But...

Страница 18: ...directory at most which is different memory at different disk Don t keep the directory in C disk and protect the system from virus Give an alarm when the hard disk is lack When the harddisk is lack it will make a sound and the dialog box will give you some display but harddisk memory is fully and give an alarm and voice alarm this two options will must be opened then it can become effective Record...

Страница 19: ...Remark B Parameter setting Operator password table Add add user1 C Parameter setting Password option Recording inquiry using password protection not open After finish the three steps above User1 only can inquire recording and can not use the other option is protected 5 3 4 Extension Setting POPUP incoming call number popup system Open IP interface After open this function the system will send out ...

Страница 20: ...The system have two kinds voice play mode it is Recording card audio output play and Voice card play audio port play this function not use for Recording box As pic Operation step Parameter Setting Other option Play mode Notice Continuously playing the recording function is not use for sound card audio port play if need use Cyc play function please use Recording card play audio port 5 3 6 How to hi...

Страница 21: ...company s recording file the setting is A Setting one server in Shenzhen HQ B Other branch company need to install phone reccrding system well open FTP auto backup function the mainframe inputs server IP address or domain name of Shenzhen HQ and setting well the other parameter such as user password or use port Please restart the recording system after you setting well the system will auto upload ...

Страница 22: ...ding record can play make interpretation back up and delete the file and so on If mark with it means the record has finished Play the recording automatically and continuously The system play the recording file from blue row to the last row This system also supports LAN to inquire recording file the detailed operation please refer to the eighth chapter Client The recording system inquiry and listen...

Страница 23: ...ht and it will popup one menu as pic above and you will find the file if using Search goal command then you can copy it Or use the command saved as WAV then copy one counterpart of the recording file and copy it directly Voice file remark It can add one text for the voice file First need choose the remark recording file and click Remark button then it will appears remark dialog box and input text ...

Страница 24: ...e file of choosing Delete present library Delete all record at present library Remark Library without any mark is very important The rule of recording save A The system will auto build up months database each month for example voc2005 08 mdb stands for the recording file database is Aug 2005 B When sell out the system the system will auto save in the months folder in local hard disk s Txrec folder...

Страница 25: ...ress in Router C Double click MONITORING exe and start running As pic 6 6 1 1 and input 192 168 1 2 in Remoted host computer IP address then click login it can start monitor after you searching the channels The Sixth chapter POPUP Client information system Notice If the user want to use this function it s telephone line will apply Caller ID FSK DTMF 6 1 Introduction Display incoming call number re...

Страница 26: ...on catalog in Server the PC has installed the recording system The installation catalog default is C Program Files VSP if amend the installation route and it will share the correct route E If the PC install the recording system IP address is 192 168 1 2 then it can in other PC through network neiborhood search PC 192 168 1 2 and find VSP installation catalog Then copy the shortcut way Popup exe to...

Страница 27: ... click modification after finish editting Delete client information Choosing the delete clent information click delete choosing option Export Excel Export the client information to Excel Export and backup Export the client information and backup the file Renew and backup When the client information is deleted by by accident or after reinstalling the system the client can throught the order to rene...

Страница 28: ...ing call record in the incoming call log database the user also can choose to educe to Excel The seventh chapter Client Recording system inquiy client using Remark The function is not use for Recording box Recording system inquiry client In LAN after the user install the recording system if other PC B need to inquire the recording it can through the recording system inqury to transfer the recordin...

Страница 29: ... recording A Double click VSP_Client shortcut way on the desktop and run VoiceSoft recording system inquiry client B As pic7 2 1 click Synthesis inquiry as pic 7 2 2 Pic7 2 1 C As pic 7 2 1 please input the recording file memory route in search scope option For example The IP address of main program server is 192 168 1 2 recording file memory catalog is TxRec Then you can input 192 168 1 2 TxRec t...

Страница 30: ...aday if you choose this option Search scope You can input the recording file of main program server or can search in the internet The recording file type of search It has three types WAV TS2 TS4 About Parameter parameter setting recording option compression ratio Compression ratio is 1 1 recording file is WAV format 1 2 recording file is TS2 1 4 the recording file is TS4 then save Conversation tim...

Страница 31: ...ample only inquire ch01 and ch02 recording the steps is A Double click the VSP_Client shortcut on the desktop running recordiing inquire client B Click Parameter setting as pic 7 3 1 C Click Setting appointed channel inquiry and input the default admin password admin as pic 7 3 2 For example 02 click save then the client can inquie the channel 02 recording Notice Amending the admin s password in t...

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