TeleAdapt Roomcast
Installation Guide
Troubleshooting
Issue:
Chromecast is showing a blue screen that says
Set me up
or
Reconnect me
.
Check:
Follow the on-screen instructions and connect to the Roomcast wireless network with a
smart phone, tablet or laptop. Check if you can access
google.com
.
Next Steps: If you can access
google.com
then wait a few minutes and check Chromecast again, it should
show a background image.
If you cannot access
google.com
then check with your IT contact that the Ethernet outlet
Roomcast is connected to is fully functional and has no restrictions, that all cables you are
using are working and that the Roomcast MAC address (LYQMAC for wired connections) is
whitelisted if required.
Issue:
Using the Roomcast remote (push-button or dial) does not cause the navigation focus to
move.
Check:
Press the SELECT key (or depress the dial) once and then try the navigation again.
Next Steps: If the navigation is now working then contact TeleAdapt about integration with your
particular TV make/model.
If the navigation is still not working then follow the Roomcast remote pairing instructions
given in this guide.
Issue:
When
TV
is selected in the Roomcast UI, the TV either continues to show the Roomcast UI or
does not display the regular TV channels.
Check:
Ensure CEC is enabled on the TV. Di
ff
erent TV brands may refer to this by di
ff
erent names,
for example Samsung call it , LG call it SimpLink and Philips call it EasyLink.
Next Steps: If CEC is enabled then contact TeleAdapt about integration with your particular TV make/
model.
Revision 2.1 -
May 2018
27 30
