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TELCARE

™

Blood Glucose Monitoring System

Troubleshooting

Error Codes

In the event your device experiences an error, you will see the following
screen along with an error message.

1. Error Message:

Meter Failure

What it means:

As with any computer device, sometimes the meter may need to

be restarted.

Action to take:

Restart meter and contact Telcare support if the problem

continues. Turn your meter off before calling Telcare at (888) 666-4530.

2. Error Message:

Used Strip Inserted

What it means:

Your test strip may be used or damaged.

Action to take:

Repeat the test with a new test strip. Remember, add the sample

only when you see the prompt on the display screen. If you believe you
received a damaged test strip, return it to Telcare for a free replacement.

Содержание TCTM0001

Страница 1: ...TELCARE Blood Glucose Monitoring System TELCARE Blood Glucose Monitoring System User Manual...

Страница 2: ...se The TELCARE Blood Glucose Monitoring System consists of the Telcare BGM Blood Glucose Meter TELCARE Blood Glucose Test Strips and TELCARE Glucose Control Solutions The TELCARE Blood Glucose Monitor...

Страница 3: ...such as Hepatitis B see Cleaning and Disinfecting Your Meter pg 31 For Technical Support contact TELCARE at 888 666 4530 Hours of Operation Monday Friday 9AM 5PM EST References FDA Public Health Noti...

Страница 4: ...ugar Preparation and Safety 14 Prepare Your Lancing Device 17 Understanding Your Blood Glucose Test Results 28 Viewing Your Meter s Memory 29 Maintenance of Your Telcare BGM and Lancing Device Cleanin...

Страница 5: ...e Glucose Control Solution n Lancing Device n Lancets Make sure you charge your glucose meter for at least 12 hours before first use To charge your glucose meter use the AC Charger included in your ki...

Страница 6: ...ring System 2 The Telcare BGM Device 2 6 5 7 1 1 Power Button 2 UP DOWN Keys 3 Enter Button 4 Display Screen 5 Insert Test Strip white side up 6 Charging Port do not attempt to insert strip here 7 Wir...

Страница 7: ...e expiration date printed on the test strip bottle and its package Do Not use expired test strips n Use each test strip immediately after removing it from the bottle n Do not use wet or damaged test s...

Страница 8: ...n Last Test Reading n Time of Last Reading In this Display screen use the UP DOWN buttons located on the left of your meter to access the meter s options n Test Mode n L1 Control Solution Mode Low n...

Страница 9: ...if appropriate Also if your physical location changes Telserve will recognize your time zone change and update your meter If you would like to view your meter s preset settings navigate to the Setting...

Страница 10: ...UP DOWN keys to select the appropriate volume There are six possible volumes you may select from Mobile Network This is an advanced feature This page allows you to view the details of the mobile netwo...

Страница 11: ...will appear on screen Airplane Mode Turning on Airplane Mode disables cellular network access You will not be able to transmit your readings while Airplane Mode is turned on Your meter s clock will c...

Страница 12: ...er n You suspect the meter and test strips are not working properly n The test results do not reflect how you feel n Practicing the testing n The test strips are exposed to extreme environmental condi...

Страница 13: ...UP DOWN buttons to highlight L1 mode Press the middle ENTER button to select L1 mode Upon successful completion of Level 1 L1 test Level 2 L2 control solution Use the UP DOWN keys on the left side of...

Страница 14: ...Test Strip from the test strip bottle Close the bottle immediately IMPORTANT Insert the strip into the strip port at a slight downward angle for it to properly seat in the meter The word Telcare shoul...

Страница 15: ...t apply control solution to the test strip directly from the bottle Immediately replace the bottle cap on the control solution bottle Gently touch the tip of the test strip to the drop of control solu...

Страница 16: ...bottle or package that you used please see Control Solution Troubleshooting on page 13 10 IMPORTANT TIPS 1 Only use Telcare Glucose Control Solution with the Telcare Test Strips Other brands of contr...

Страница 17: ...est strip n Touched the tip of solution bottle to test strip n Meter malfunction n Wrong ambient temperature should be between 50 F and 104 F n Check the expiration date and open bottle date on the co...

Страница 18: ...nge is between 50 F and 104 F See Troubleshooting on page 37 for more information You will need n Your Telcare BGM Blood Glucose Meter n A new Telcare Test Strip n A lancing device with a clean unused...

Страница 19: ...ce page 33 to prevent the risk of blood borne pathogen transmission n Follow any cleaning disinfection instructions that may come with the lancing device you use n The meter and lancing device are int...

Страница 20: ...automatically start in Normal Test Mode When ready to check blood Insert test strip will be displayed Take out a Telcare Test Strip from the bottle and close the bottle immediately Some meters require...

Страница 21: ...ls of skin penetration To select the desired depth twist the Adjustable Tip in either direction until the number line up with the Arrow Replace the Lancing Device Cover 2 3 5 6 A Twist off the lancing...

Страница 22: ...l position Note DO NOT re use the Lancet The Adjustable Tip offers 5 levels of skin penetration To select the desired depth twist the Adjustable Tip in either direction until the number line up with t...

Страница 23: ...Lancet Carrier and firmly stick the Needle Cover this will push down the Lancet Carrier Gently remove the La Press the Trigger Button to release the Lancet Carrier Replace the Lancing Manufactured for...

Страница 24: ...ly referred to as an alternate site test or AST Alternate site testing can be less painful than fingertip testing However because of the physiological differences between your fingertip and palm AST r...

Страница 25: ...e button Do not be afraid to apply pressure to the area with the lancing device to assist the flow of blood Continue to press the cap against the area for a few seconds to allow blood to come to the s...

Страница 26: ...PM EST M F C If using another type of lancing device please refer to its user manual IMPORTANT SAFETY PROCEDURES Use a new lancet every time you test to avoid contamination It is important to discard...

Страница 27: ...our blood glucose is low n Your Alternate Site Testing results do not match the way you feel n You are testing for hyperglycemia n Your routine blood glucose results are fluctuating often n Alternate...

Страница 28: ...level will appear on the display screen You will then have time to select a Reading Tag e g Before Breakfast from the list displayed Use the DOWN button to scroll to the correct tag Press the ENTER bu...

Страница 29: ...ng Your Results As soon as you remove the test strip your BGM will send the results to Telserve Telcare s secure server Results can be sent to your caregiver s electronic medical records and to other...

Страница 30: ...LINICAL RESPONSE SCREEN After data transmission you will see a graph that compares your reading to your set target To change your set target go to MyTelcare com or call Customer Support You may also s...

Страница 31: ...ing message will appear No data connection Data will be stored Your test results will be stored in your device You can send the reading on your own by going into Memory Recall within Settings See page...

Страница 32: ...if you get a high or low reading AND you feel ill If the Telcare BGM displays results that are High or Low or you get a result that is more than 250 mg dL or below 50 mg dL AND you feel ill n Treat yo...

Страница 33: ...BGM device by using the PWR button Use the UP DOWN keys to access Settings Mode Select Memory Recall from the Settings Mode screen Use the UP DOWN keys to scroll through the stored readings To exit t...

Страница 34: ...endcaps While surfaces may look clean many infectious germs may be lurking around Some germs can live on surfaces for hours and even for days The disinfection process shown in the pages that follow is...

Страница 35: ...the meter to remove any blood or dirt 3 Discard used towel in a sealed container where it will not be touched by others 4 Dispense a second DISPATCH towel from its package or container 6 Discard used...

Страница 36: ...y the second person n Stop using the meter and contact customer service for a replacement meter device immediately if you notice any of the following signs of deterioration The meter does not turn on...

Страница 37: ...h corresponds to daily cleaning over a five year lifetime Please obtain a new lancing device after five years of daily cleaning or if signs of deterioration are seen Please follow this cleaning method...

Страница 38: ...MPORTANT If the lancing device is being operated by a second person who is providing testing assistance to the user the lancing device and endcap should ALWAYS be decontaminated prior to use by the se...

Страница 39: ...ical support at 888 666 4530 or e mail support MyTelcare com If left unused a fully charged battery will lose its charge over time Always charge indoors To Charge Your Device n Plug the power cord int...

Страница 40: ...re details n Don t leave the meter in a place that is extremely hot or extremely cold e g anywhere near a heat source or in an extremely hot or cold car n Do not expose the meter or test strips to hig...

Страница 41: ...y need to be restarted Action to take Restart meter and contact Telcare support if the problem continues Turn your meter off before calling Telcare at 888 666 4530 2 Error Message Used Strip Inserted...

Страница 42: ...at it means The meter is too hot or too cold Action to take Move the meter into an area that is between 50 F and 104 F IMPORTANT After receiving this error allow the meter to be at room temperature fo...

Страница 43: ...your area Two bars or less of wireless signal strength may result in unreliable transmission and reception of data n Restart meter and send reading within Memory Recall see page 7 If the above actions...

Страница 44: ...vent shall Telcare be liable for any collateral or consequential damages or loss Instruments subjected to misuse abuse neglect exposure to water unauthorized repair or modification are excluded from t...

Страница 45: ...results with date and time Result Averaging 7 14 and 30 days averaging displayed on Telserve Data System not on TELCARE BGM Dimension 100L x 60W x 15H mm Weight 115g Battery Rechargeable Lithium Ion 1...

Страница 46: ...pproach Telcare s offerings aim to provide convenient and effective disease management tools The TELCARE Blood Glucose Monitoring System won the People s Choice Award at CTIA Wireless 2009 Best in Sho...

Страница 47: ...he interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit...

Страница 48: ...TELCARE Blood Glucose Monitoring System...

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