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Maintenance
6–6
SPG 422 Service Manual (B034000 and above)
Tektronix Service Offerings
Tektronix maintains a service organization that can provide a number of services
to assist in maintaining instrument operation at its specified levels. They range
from complete repair and adjustment, at a convenient location, to supplying
replacement parts. In addition, there are training programs that are available for
service technicians.
NOTE
. When considering which service offerings best suit the current need,
remember that Tektronix provides a limited parts and service warranty for all its
products. No customer repairs should be attempted during the instrument
warranty period.
Tektronix provides service training in a number of programs. In addition to
classes held at our Beaverton campus, special classes at convenient locations can
be arranged. To find out more about service training programs, contact your local
Tektronix field office or representative. US customers can call our service
organization directly using 1–800–TEK–WIDE (835–9433) and ask for “Service
Training”. The 800 number is a 24-hour service, but service training specialists
are only available between 8 am and 4 pm pacific coast time.
Tektronix maintains service centers worldwide. These centers provide repair and
calibration services for Tektronix instruments. They can be contacted through
your Tektronix field office or representative. In addition, US and Canadian
customers can call 1–800–TEK–WIDE (835–9433) for assistance in contacting
their nearest service center. Not all service centers are equipped to repair or
calibrate all instruments; be ready to give the operator the instrument type and
operating options when calling for assistance.
The module exchange program provides an easily accessible means of returning
an instrument to operational status. The defective module is exchanged for a
calibrated module at a cost less than the new module price. The process begins
by contacting one of the module exchange centers. They can be contacted
through your Tektronix field office or representative. In addition, US customers
can call 1–800–TEK–WIDE (835–9433) for assistance in contacting the
Television Board Exchange Center. The center will provide information on the
cost of the module and returning the failed module.
Service Training
Field Service Centers
Module Exchange
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Страница 285: ...10 7 SPG 422 Service Manual A2 A3 A4 A2A1 A5 A6 A7 A8 A1 Fig 1 Exploded view SPG 422 Component Digital Sync Generator ...
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