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User Guide

49

Troubleshooting print quality

Light stripes or missing colors

Clean the printhead with the printer’s front panel troubleshooting
routine.

1.

On the front panel, scroll to

Menu.

Press

Select.

2.

Scroll to

Troubleshooting;

press

Select.

3.

Scroll to

Print Diagnostic Test Page;

press

Select.

These

illustrations show a correct Test Page and an example of a
Test Page with a missing color bar.

A. Correct test page

B. Missing color bar

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Print Quality

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Содержание DocuPrint 850

Страница 1: ...P H A S E R 8 5 0 C O L O R P R I N T E R U s e r G u i d e www tek com Color_Printers...

Страница 2: ...Phaser 850 Color Printer User Guide November 1999...

Страница 3: ...poration Hoefler Text was designed by the Hoefler Type Foundry ITC Avant Guard Gothic ITC Bookman ITC Lubalin Graph ITC Mona Lisa ITC Symbol ITC Zapf Chancery and ITC Zapf Dingbats are registered trad...

Страница 4: ...rrent PANTONE Color Reference Manuals for accurate colors PANTONE Color simulations are only obtainable on this product when driven by qualified Pantone licensed software packages Contact Pantone Inc...

Страница 5: ...ektronix or its authorized service representative will provide warranty repair at Customer s site without charge as provided below Service is available anywhere within the United States for products p...

Страница 6: ...a product or CRC that has been modified or integrated with other products when the effect of such modification or integration increases the time or difficulty of servicing the product or CRC e to per...

Страница 7: ...a contract with a Consumer as defined in the Acts would contravene any provision of the Acts or cause any part or all of this warranty to be void is called a Non excludable Condition To the full exte...

Страница 8: ...es or flammable mixtures Safety instructions Read all installation instructions carefully before you plug the product into a power source Terms on product CAUTION A personal injury hazard exists that...

Страница 9: ...ution to avoid personal injury Use caution Refer to the manual s for information Warning If the product loses the ground connection usage of knobs and controls and other conductive parts can cause an...

Страница 10: ...ing on envelopes 18 Loading the Standard Paper Transparency Tray 23 Loading the High Capacity Paper Tray Assembly 25 Loading the optional High Capacity Transparency Label Tray 27 Printing on High Reso...

Страница 11: ...x Phaser 850 Color Printer Troubleshooting print quality 49 Moving the printer 55 Getting help 57 Index 61...

Страница 12: ...ticks plus 1 Free Black stick 016 1829 00 2 Yellow sticks plus 1 Free Black stick 016 1830 00 Tektronix Paper Item Size Description Part Number Premium Color Printing Paper A Letter U S 8 5 x 11 in 50...

Страница 13: ...s per sheet each 1 x 2 5 8 in 016 1812 00 A Letter U S 8 5 x 11 in 100 sheets 6 labels per sheet each 3 1 3 x 4 in 016 1813 00 A4 Metric Letter 210 x 297 mm 100 sheets 14 labels per sheet each 38 1 x...

Страница 14: ...Mbytes ZMB128 The printer has two memory slots When adding memory you can use 64 Mbyte and 128 Mbyte DIMMs in combination Trays Size Description Part Number Standard Paper Transparency Tray A Letter U...

Страница 15: ...Station Features Part Number Ergonomic surface height Provides storage for supplies ZCARTA Internal IDE Hard Drive Features Part Number Required for collation Extends font capacity Z850HD DP Feature...

Страница 16: ...User Guide 5 PhaserShare Network Card Features Part Number Easy to install Increases shareability High performance network connectivity Token Ring ZNBTR...

Страница 17: ...s tray print quality mode network settings etc Displays the printer s operating status Ready to Print Printing Alerts you to replace consumables load paper and clear jams 1 2 7 6 5 4 3 Help Select Pha...

Страница 18: ...Demo Prints sample images and color charts 5 Navigation arrows Use the arrows to scroll the front panel menus 6 Select button Selects highlighted settings 7 Help button Press at any time for addition...

Страница 19: ...rated colors are not necessary 14 ppm Paper 6 5 ppm Transparency Standard General purpose mode for full color printing Best quality mode for printing transparencies Suitable for most office uses Produ...

Страница 20: ...screen SWOP Press Specification for Web Offset Publications Used to match U S press standards Euroscale Press Used to match equivalent Imation Matchprint proofs Commercial Press Used to match commerci...

Страница 21: ...feeds from that tray Always keep stored paper transparencies and labels in sealed packages to avoid the effects of moisture which can affect feed reliability Always use the manual feed slot for heavy...

Страница 22: ...m a supported driver select Print Select Page Size Choose one of the following sizes Transparencies available in Letter and A4 sizes only Paper Page size Print area Top Bottom margins Left Right margi...

Страница 23: ...envelopes Envelopes Page size Print area Top Bottom margins A B Left Right margins C D 10 U S 4 13 x 9 5 in 3 73 x 8 95 in 2 in 275 in 6 3 4 U S 3 65 x 6 5 in 3 25 x 5 95 in 2 in 275 in Monarch U S 3...

Страница 24: ...dex stock 110 lb single sided printing only Coated or Glossy papers single sided printing only Short grained paper at least 105 g m2 and up to 150 g m2 28 40 lb bond Tektronix Premium Cover single sid...

Страница 25: ...ot for single sided printing follow these steps To use the manual feed slot for two sided printing see Automatic two sided printing on page 32 Note Refer to page 34 for instructions on loading letterh...

Страница 26: ...ds Waiting for Manual Feed insert one sheet or envelope until the printer pulls it in Top of the page enters first Side to be printed is face down To avoid jams make sure the sheet or envelope is prop...

Страница 27: ...rhead or High Resolution Photo See Loading letterhead paper for two sided printing on page 34 and Printing on High Resolution Photo Paper on page 29 for more information 2 Transparencies 3 Labels See...

Страница 28: ...on page 18 for more information 2 Executive A5 small papers Caution Never use envelopes with windows or metal clasps they will damage the printer Only use the recommended envelope sizes Envelopes must...

Страница 29: ...e Select your envelope size Select Manual Feed Paper as the Paper Source If your application has a tool for creating envelopes select the feed method that matches the illustration in Step 4 3 Wait for...

Страница 30: ...ol for creating an envelope Refer to your application s documentation Printing envelopes from a Macintosh To print envelopes from Microsoft WORD on a Macintosh follow these steps 1 From the Tools menu...

Страница 31: ...alog box select all of the following Page Attributes Paper select your envelope size Orientation select Landscape 11 From the drop down list select PostScript Options and make the following selections...

Страница 32: ...rom the File menu select Page Setup 2 Select the following Page Attributes Paper select your envelope size Orientation select Landscape 3 From the drop down list select PostScript Options and make the...

Страница 33: ...elopes tab type in delivery and return addresses 4 Click the Feed icon 5 In the Printing Options tab select all of the following Face Down Clockwise Rotation For Feed From select Manual Feed Paper Lef...

Страница 34: ...sided printing only Coated or glossy papers single sided printing only Short grained paper 105 150 g m2 28 40 lb bond Tektronix Premium Cover single sided printing only Tektronix High Resolution Phot...

Страница 35: ...the page at the front of the tray For two sided printing on letterhead refer to page 34 3 Place the paper snugly against the inside left front wall of the tray 4 Set the switch on the side of the tray...

Страница 36: ...blies with your printer Loading the tray 1 Angle the paper stack to match the angle of the tray 2 Use the tray s maximum capacity label to determine how much paper to load 3 Load paper with the side t...

Страница 37: ...26 Phaser 850 Color Printer 5 Insert the tray into the printer 0389 19...

Страница 38: ...Supported media See page 1 for supplies ordering information Transparencies 175 sheet capacity Use only Phaser 850 printer transparencies Set tray switch to Transparency Labels 100 sheet capacity Use...

Страница 39: ...up 3 Place the media snugly against the inside left back wall of the tray 4 Set the switch on the side of the tray for Transparency or Label to match the loaded media 5 Insert the tray into the print...

Страница 40: ...rmation 1 Insert the paper into the appropriate tray Standard Paper Transparency tray 50 sheets Load paper face up Set tray switch to Paper Manual feed slot 1 sheet Load paper face down 2 In the print...

Страница 41: ...ay Standard Paper Transparency tray 50 sheets Face up Set tray switch to Paper High Capacity Transparency Label tray 100 sheets Face up Set tray switch to Label Manual feed slot 1 sheet Face down 0643...

Страница 42: ...r supplies ordering information Guidelines for printing on labels Use only Phaser 850 printer Color Printing Labels If any of the labels on a sheet are missing do not use that sheet it may damage prin...

Страница 43: ...paper When the printer operates in automatic two sided printing mode the paper partially exits before printing the second side To avoid paper jams do not touch the paper before it completely exits the...

Страница 44: ...t on 2 sides Check or uncheck Bind on top edge Windows NT4 Start Settings Printers Right mouse button click on your printer s icon From the pop up menu select Document Defaults Click the Advanced tab...

Страница 45: ...printed on one side back into the printer to print on the second side Pre printed pages may stick together 1 Load the paper in the paper tray or the manual feed slot Paper tray Letterhead side is fac...

Страница 46: ...t the tray by location Upper Middle Lower Manual Feed Paper Note When the printer operates in automatic two sided printing mode the paper partially exits before printing the second side To avoid paper...

Страница 47: ...of Tektronix supplies not specified for use with this printer See page 1 for supplies ordering information Ink tips Keep ink in its packaging until you are ready to use it To avoid ink jams never inse...

Страница 48: ...low Do not force the ink sticks into the ink loading bins Each ink stick is uniquely shaped to fit into the correct ink loading bin Insert the ink stick s narrow end first 4 Close the top cover The fr...

Страница 49: ...ce drawer is removed 1 Open the front cover 2 Grasp the maintenance drawer labeled as A and pull it out of the printer Note The maintenance drawer may be locked while the ink cools after the front pan...

Страница 50: ...ly twisting the tray or tapping it on the sides of a waste container Ink is non toxic and can be discarded as normal office waste 5 Replace the waste tray in the maintenance drawer Make sure the waste...

Страница 51: ...ndard Maintenance Kit has a life of 10 000 prints or 2 years whichever comes first The Extended Maintenance Kit has a life of up to 45 000 prints depending on ink coverage or 2 years whichever comes f...

Страница 52: ...User Guide 41 Caution The printer may be hot Do not reach into the printer while the maintenance drawer is removed 0643 125 ai Maintenance Kit...

Страница 53: ...d clean the printer s rollers if visibly dirty For complete cleaning instructions refer to the printer s CD ROM or on the Tektronix web site Media Jam Open Exit Cover to Clear Solution 1 If the paper...

Страница 54: ...ution Handle the Rapid Release Guide carefully to avoid bending or damaging the clear plastic edge 1 Open the exit cover 2 Lift the blue paper guide 3 Lift up on the blue tabs and remove the Rapid Rel...

Страница 55: ...4 Remove the jammed paper 5 Make sure the thin white dust shield is lying on top of the metal shaft Then reinstall the Rapid Release Guide pressing down on the blue tabs to snap the guide into place...

Страница 56: ...nt cover 2 Using both hands remove the jammed paper 3 If there is any resistance to removing the jammed paper turn the blue thumbwheel to help feed the paper 4 Remove the entire sheet of paper any pie...

Страница 57: ...d paper transparency or label sheet 2 When prompted by the display message reinsert the sheet using both hands Make sure you insert the sheet properly so it enters the printer straight and evenly Be e...

Страница 58: ...User Guide 47 Media Jam Remove media or upper tray to clear 1 Remove the paper tray if your printer has more than one tray pull out the upper tray 2 Using both hands remove the jammed paper 0643 74 ai...

Страница 59: ...0 Color Printer Media Jam Remove middle tray to clear Media Jam Remove lower tray to clear 1 Remove the paper tray named in the front panel display 2 Using both hands carefully remove the jammed paper...

Страница 60: ...0 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51...

Страница 61: ...ally to confirm that the problem is corrected 7 Repeat Step 5 as necessary If light stripes persist after three consecutive clean cycles turn off the printer for 4 hours to allow the ink to cool and s...

Страница 62: ...with sheets of clean high grade paper preferably 120 g m2 32 lb This cleaning routine uses several sheets of paper 2 On the front panel scroll to Menu Press Select 3 Scroll to Troubleshooting press S...

Страница 63: ...k streaks Ink streaks or marks on the top edge front or back of a page Clean the printer s paper exit path To clean the exit rollers use a pre soaked alcohol cloth To turn the rollers use the blue thu...

Страница 64: ...e steps in Solution 2 on page 43 to remove the Rapid Release Guide 2 Gently wipe the clear plastic Rapid Release Guide with a pre soaked alcohol cloth 3 Reinstall the Rapid Release Guide pressing down...

Страница 65: ...page 51 for instructions 2 If smears remain open the front cover and remove the maintenance drawer 3 To clean rollers in rows 1 2 and 3 use a pre soaked alcohol cloth 4 To turn the rollers in rows 1...

Страница 66: ...the printer Before the front panel goes blank you have only 4 seconds select Shut Down For Moving Printer c The printer takes about 15 minutes to cool during that time the front panel reports its pro...

Страница 67: ...when handling it Always repack the printer properly to ensure its safe shipment refer to the instructions on the printer s CD ROM or on the Tektronix web site Always remove the maintenance drawer A be...

Страница 68: ...tion web site your single source for color education interactive tutorials free templates and support information Printer CD ROM Advanced Features and Troubleshooting Manual Consumables instructions S...

Страница 69: ...tools for solving printer problems Help button Press at any time for additional information on displayed menu options or status messages Troubleshoot Jams menu Appears when paper jams provides additio...

Страница 70: ...Receive electronic mail when consumables are low or other printer maintenance is required Requires network connection via TCP IP Tektronix web site www tek com Color_Printers Product and supplies info...

Страница 71: ...China 10 6235 1230 Denmark 44 533 444 Eastern Europe and the Middle East 44 1908 68187 Finland 0203 206 30 France 01 69 86 8137 Germany 0180 525 3535 Hong Kong 2585 6655 India South Asia 91 80 227 557...

Страница 72: ...for print quality 49 cleaning kit ordering information 3 clearing paper jams brief 42 color corrections Automatic 9 Black and White 9 Commercial Press 9 DIC 9 Euroscale Press 9 FujiProof 9 None 9 SNA...

Страница 73: ...oft Word Windows 22 printing from the manual feed slot 14 sizes 12 Euroscale Press color correction 9 F Fast Color print quality mode 8 Feature Set DP ordering information 4 front panel About My Print...

Страница 74: ...bels guidelines 31 ordering information 2 printing on 30 storing 31 light stripesbrief procedure 49 M Maintenance Kit ordering information 2 replacing 40 manual feed 2 sided printing 32 single sided p...

Страница 75: ...er jams brief 42 margins 11 ordering information 1 print area 11 sizes 11 tips 10 paper jams exit cover 42 front cover 45 manual feed 46 trays 47 paper trays ordering information 3 PhaserShare Token R...

Страница 76: ...n 4 R Rapid Release Guide cleaning brief procedure 53 ordering a replacement 3 paper jam 43 replaceable parts ordering information 3 S shipping the printer 56 smears ink 54 oil or ink 51 SNAP Press co...

Страница 77: ...feed 14 sizes 11 transparency trays ordering information 3 trays high capacity 27 loading 24 optional assembly 25 ordering information 3 standard 23 Transparency Label Tray 27 troubleshooting light st...

Страница 78: ...Printed on recycled paper 0 7 1 0 6 4 3 0 0...

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