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Appendix D: Troubleshooting

72

AD007 User Manual

Table 12: Power on  and status problems (cont.)

Symptom

Corrective action(s)

Possible cause(s)

POWER indicator is green,
GPIB, LAN, and LAN LINK
indicators simultaneously
blink red

Hardware or Firmware
Failure

Try to reboot the adapter by
disconnecting and recon-
necting the power to the
adapter

If rebooting the adapter does
not correct the problem,
Contact Tektronix service
and return defective adapter

POWER indicator is green,
LAN-LINK indicator is amber

No service to DHCP/
BOOTP request

Check that DHCP/BOOTP
server exists

Check DHCP server on LAN
for requests from this
AD007’s Ethernet address

Bypass DHCP/BOOTP by
momentarily pressing the
Reset button

For a complete list of power up and status indications, See
Interpreting the Status Indicators on 50.

Содержание AD007

Страница 1: ...AD007 GPIB LAN Adapter User Manual 071 0245 01...

Страница 2: ...e Tektronix products are covered by U S and foreign patents issued and pending Information in this publication supercedes that in all previously published material Specifications and price change priv...

Страница 3: ...charges for products returned to any other locations This warranty shall not apply to any defect failure or damage caused by improper use or improper or inadequate maintenance and care Tektronix shall...

Страница 4: ......

Страница 5: ...es 4 External Features 5 Power On Self Test 5 Quick Setup 7 Setting up a DHCP BOOTP Server 8 Setting up DNS 9 Installing the Adapter on the Network 10 Contacting the Network Administrator 10 A Note on...

Страница 6: ...ting a Remote Host 36 Changing an AD007 37 Possible Errors 37 Operating Basics 39 Home 40 Adapter Information 41 Adapter Password 41 Reboot Adapter 41 Network Setup 42 Host Configuration 42 Networking...

Страница 7: ...o Last Configuration 55 Reset the Password and Read the IP Address 56 Reset to the Factory Defaults 57 Verifying Network Access to the Adapter 60 Web Browser 60 Network Ping 60 Updating the AD007 Firm...

Страница 8: ...Network information card 10 Figure 5 Ethernet hardware address 11 Figure 6 Decoding the adapter IP address 23 Figure 7 Typical GPIB Network Configuration 27 Figure 8 Connecting to the GPIB 28 Figure 9...

Страница 9: ...55 Table 5 Binary to decimal conversion chart for IP address 56 Table 6 Factory default settings 58 Table 7 General specifications 63 Table 8 AD007 certifications and compliances 63 Table 9 Power sup...

Страница 10: ...Table of Contents vi AD007 User Manual...

Страница 11: ...the product Consult the product manual for further ratings information before making connections to the product Use Proper AC Adapter Use only the AC adapter specified for this product Do Not Operate...

Страница 12: ...this product or other property Terms on the Product These terms may appear on the product DANGER indicates an injury hazard immediately accessible as you read the marking WARNING indicates an injury h...

Страница 13: ...licable network protocols and troubleshooting information H A Glossary and Index appear at the end of the manual Related Manuals and Information Refer to the following manuals for information regardin...

Страница 14: ...Pacific time Or contact us by e mail tm_app_supp tek com For product support outside of North America contact your local Tektronix distributor or sales office Service Support Tektronix offers extended...

Страница 15: ...dicators for power LAN and GPIB connections H Web page interface for configuration and statistics H Virtual Instrument Software Architecture VISA software with language interface libraries for program...

Страница 16: ...Alliance provides a common Input Output I O library for software developers so that software from different vendors can run on the same platform Except for direct GPIB to network printing all applica...

Страница 17: ...on and operation H PC with Windows 95 or Windows NT 4 0 H CD ROM drive H Web browser H 10BaseT Ethernet card H 10BaseT LAN connection H LPD compatible print server for network printing Network Protoco...

Страница 18: ...rsal power supply 119 5883 00 RJ 45 cable 174 4024 00 Figure 1 AD007 GPIB LAN Adapter RJ 45 cable and power supply Also included but not shown are the following accessories H Power cord varies with po...

Страница 19: ...ternal features Power On Self Test NOTE Do not connect the adapter to the network or GPIB at this time 1 Connect the power supply to the DC jack of the AD007 adapter 2 Plug the power supply into a 100...

Страница 20: ...Link POWER 30 second self test indicators blink amber Self test pass indicators momentarily blink green Off Off Red RJ 45 cable not connected No IP address loaded Green 5 If the adapter indicates any...

Страница 21: ...mation from the Network Information Card and proceed as follows H If there is a DHCP BOOTP server that is configured to allocate a static IP address go to page 25 H If the DHCP BOOTP server only alloc...

Страница 22: ...but requires some network configuration The process for configuring the DHCP or BOOTP server varies from system to system Adding the AD007 to the server s list of clients is usually just a matter of m...

Страница 23: ...r via a host name rather than an IP address It is not necessary to use DNS but a host name is more meaningful and easier to remember than an IP address DNS simply associates a host name to an IP addre...

Страница 24: ...____ ____ Enter these numbers on network setup page of the adapter refer to user manual Comments ___________________________________________________________ ___________________________________________...

Страница 25: ...cessary information 3 For ease of setup request that the Network Administrator assign a static IP address The Ethernet hardware address should be mapped to this static IP address If there is a DHCP BO...

Страница 26: ...nection point for the RJ 45 cable It is not unusual for several drops at a particular location to be on different network subnets so it is important to have the one that is designated for the adapter...

Страница 27: ...e that the network administrator has assigned to the AD007 adapter H Do you have a DHCP BOOTP server that has been set up to serve a static IP address or do you have the IP address subnet mask and def...

Страница 28: ...web pages of the adapter because the adapter is configured with unknown settings H You want to turn DHCP on To reset to the factory default settings and turn DHCP on do these steps 1 Power the AD007 a...

Страница 29: ...necting two nodes without a hub To set the IP address in the adapter do these steps 1 Disconnect any cable that is currently connected to the adapter 2 Power on the adapter and wait for the self test...

Страница 30: ...ll it from the Windows 95 NT CD 8 Highlight the TCP IP and click on Properties This opens the TCP IP properties dialog box 9 Click on all the tabs and write down all the settings This allows you to re...

Страница 31: ...your PC for any changed settings to take affect 14 Connect the RJ 45 connector of the AD007 adapter to the Ethernet port of the PC with a crossover cable or use an Ethernet hub 15 The LAN Link light s...

Страница 32: ...your network H The network administrator has prepared the network for the adapter by assigning a static IP address and mapping it to the Ethernet Hardware address of the adapter To set the assigned I...

Страница 33: ...TE If your Internet web browser is configured to use the dialup adapter go into the Internet configuration dialog and change the browser to use the local network For more information refer to the docu...

Страница 34: ...tab and click on Disable DNS 14 Click on the WINS tab and disable WINS 15 Reboot the PC for these changes to take affect NOTE After you change the network settings on your PC you will no longer have a...

Страница 35: ...our adapter but you must determine the IP address allocated by the server in order to use or manually reconfigure the adapter H The network administrator verifies that you have a DHCP BOOTP server on...

Страница 36: ...utton see Figure 14 on page 54 3 Make sure status indicators are in the states listed above 4 Using a small tool or end of a paper clip momentarily push in the reset button This initiates the adapter...

Страница 37: ..._ _ _ 1 1 Amber _ _ _ 1 1 _ _ _ _ __ _ _ _ _ __ _ _ _ _ __ _ _ _ _ __ Binary to decimal conversion chart red 1 green 0 192 168 1 1 _____ _____ _____ _____ IP address GPIB LAN Lan Link Power GPIB LAN L...

Страница 38: ...ad007 lowercase a lowercase d zero zero 7 12 Enter the static IP address assigned by your network administra tor 13 Set DHCP off 14 Click on Submit 15 Reboot your adapter by disconnecting and reconne...

Страница 39: ...adapter H One end of the RJ 45 cable is connected to the RJ 45 connector on the back of the AD007 adapter Push the connector in until it clicks H The other end of the RJ 45 cable is connected to the n...

Страница 40: ...rating Basics on page 39 If you only access a diagnostic web page there is a problem with the firmware in the adapter To update the firmware see Updating the AD007 Firmware on page 61 NOTE If you cann...

Страница 41: ...6 ft of cable used H Do not use more than 20 m 65 ft of cable to connect devices to a bus H Turn on at least two thirds of the devices on the GPIB system while you use the system H Configure the devic...

Страница 42: ...on the AD007 adapter 4 Click GPIB Communications 5 Click Poll to refresh the list of active talk listen instruments 6 Verify that the devices on the bus are listed 7 If you change which devices are a...

Страница 43: ...unications Except for direct GPIB to net work printing all applications that communicate over the network to the AD007 adapter must use the Tektronix version of VISA that installs with the AD007 GPIB...

Страница 44: ...shows four tabs which contain product information and installation programs Click the mouse on the AD007 tab 2 The next screen shows the AD007 screen with information menu and a menu bar at the top o...

Страница 45: ...where you want Tektronix VISA installed Click Next c In the next Choose Destination Folder dialog select the directory location where you want Tektronix VISA VXI Plug and Play components installed Cli...

Страница 46: ...mended that you restart Windows to allow proper operation Click OK When the software installation is complete the following icons appear in the AD007 folder H VISA Configuration Utility if chosen duri...

Страница 47: ...remote hosts such as one or more AD007 adapters along and their associated GPIB interfaces Start the configuration utility during the installation process or by double clicking on the icon for the Con...

Страница 48: ...the name of the interface on the remote host GPIB0 for all AD007 interfaces Visa Name is the resource name used when this interface is accessed through VISA H Add Button Activates the Add Remote Host...

Страница 49: ...ame in this example is massmit1 Your host name will be different H The factory default IP address for the AD007 adapter is 192 168 1 1 H Remote Interface The name of the interface on the remote host T...

Страница 50: ...can remain at the default as well The indicated value for example GPIB12 is the name that refers to this GPIB interface through VISA 2 Click OK The new interface appears in the Remote Hosts box If the...

Страница 51: ...nd then add it back in with the desired settings Possible Errors Several conditions can cause errors during AD007 configuration The following is a list of common problems H An attempt to add the same...

Страница 52: ...Getting Started 38 AD007 User Manual...

Страница 53: ...w to use the web pages in the adapter to monitor reconfigure or test the flow of communications through the adapter and how to set up a printer The adapter contains the following web pages H Home H Ne...

Страница 54: ...To access the home page of the adapter use the following procedure 1 Start the web browser on your computer 2 Open the location of the AD007 adapter assigned by the network administrator http ad007hos...

Страница 55: ...rd Adapter Password prevents unauthorized changes to the adapter and allows a firmware upgrade to proceed By default both the user name and password are set to ad007 lowercase a lowercase d zero zero...

Страница 56: ...P BOOTP protocols do these steps to bypass the protocols 1 If you have access to the web pages go the the Network Setup page and select DHCP Off 2 If you do not have access to the web pages momentaril...

Страница 57: ...e network host name of the AD007 2 Set the DNS Domain to the domain name of the AD007 3 Enter the IP address of at least one DNS server host When listing more than one DNS server use a space or comma...

Страница 58: ...all other devices are talkers listeners or talker listeners AD007 serves as a controller device any time an active GPIB control session is open To send a command string to the specific address of a d...

Страница 59: ...it as a print job to a networked printer The AD007 adapter uses the LPD print server protocol RFC1179 To enable this feature select Print Redirection On NOTE To avoid GPIB conflicts make sure that onl...

Страница 60: ...operation with the Test button The adapter will send a test page to the network printer If the printer understands how to print plain text it will print the test page Print Status If the print server...

Страница 61: ...collisions detected H Tx Errors packets transmitted with error H Rx Errors packets received with error GPIB Statistics The GPIB Statistics shows the following counts H Rx data received H Rx Errors da...

Страница 62: ...summary of helpful information about the adapter web pages Support This page contains the same information found under Contacting Tektronix in the preface to this manual along with active links to the...

Страница 63: ...ostic and setup procedures for the AD007 GPIB LAN Adapter H Interpreting the Status Indicators page 50 H Confirming a Hardware Firmware Failure page 53 H Resetting the Adapter page 54 H Verifying Netw...

Страница 64: ...report the progress and condition of power on self tests network boot and the normal traffic to and from the network and GPIB To determine the operating state of the adapter see Tables 2 and 3 to inte...

Страница 65: ...or power failure 2 Self testing hardware G A G A G A G A 3 Self test failure R R R A A A A A 4 Self test pass G G G G 5 LAN Discovery loop DHCP BOOTP request Note By default the DHCP BOOTP request co...

Страница 66: ...L Link Power Disconnected from the LAN with no IP address R G Disconnected from the LAN after getting IP address G Idle G G G LAN collision G A G A G A G GPIB spooling to AD007 A G A G G AD007 printin...

Страница 67: ...to the DC input jack on the back of the AD007 adapter 3 If indicators light wait 30 seconds for the self test to complete Blinking indicators at the beginning of power on indicate that the hardware s...

Страница 68: ...res the current configuration settings in nonvolatile memory flash ROM it may be necessary to use the reset button to bypass the normal power on routine The reset button is located inside a small rece...

Страница 69: ...ctory defaults During normal operation or from power on Until all indicators are steady amber X10 seconds Bypass DHCP BOOTP and Reset to Last Configuration To bypass DHCP BOOTP and reset to the last c...

Страница 70: ...ght Leading zeros in each field of the address are ignored xxx xxx xxx xxx Refer to Table 5 to decode the binary value of each decimal in the IP address Table 5 Binary to decimal conversion chart for...

Страница 71: ...use the factory default settings only if you are sure they do not conflict with other settings on the network If the settings conflict use the procedure for stand alone operation to access the adapter...

Страница 72: ...Gateway empty DNS Domain empty DNS Servers empty Time Servers empty Printer Setup Print Redirection Off Print Server lphost Print Queue lp To reset during normal operation do these steps 1 Check that...

Страница 73: ...network configuration web page of the adapter enter the correct IP address subnet mask and router gateway address The following settings are the most important H IP address 192 168 1 1 H Subnet mask 2...

Страница 74: ...ese steps to ping the IP address 1 In Windows 95 or NT open a DOS window and type the currently configured IP address of the adapter i e ping IP address For the factory default address this entry is p...

Страница 75: ...ate program on a local network drive Internet Web site or Internet FTP server H Find the AD007 adapter on the network that you choose to upgrade H Back up the existing firmware H Put new firmware in t...

Страница 76: ...Reference 62 AD007 User Manual...

Страница 77: ...e 8 AD007 certifications and compliances EC Declaration of Conformity EMC Meets intent of Directive 89 336 EEC for Electromagnetic Compatibility Compliance was demonstrated to the following specificat...

Страница 78: ...in the environment around and within a product Typically the internal environment inside a product is considered to be the same as the external Products should be used only in the environment for whi...

Страница 79: ...trical business equipment U S Nationally Recognized Testing Laboratory Listing UL1950 3rd edition Canadian Certification CAN CSA C22 2 No 950 Additional Compliance Dentori T mark IEC 60950 Installatio...

Страница 80: ...ulated hermetically sealed or located in clean rooms Pollution Degree 2 Normally only dry nonconductive pollution occurs Occasionally a temporary conductivity that is caused by condensation must be ex...

Страница 81: ...the time of purchase or they may be ordered separately Table 10 Power cord identification Plug configuration Normal usage Option number and part number North America 125 V 15 A Plug NEMA 5 15P Standar...

Страница 82: ...s 68 AD007 User Manual Table 10 Power cord identification cont Plug configuration Option number and part number Normal usage Switzerland 230 V A5 161 0167 00 Not shown Japan 100 V A6 161 0298 00 with...

Страница 83: ...07 requests IP configuration informa tion DNS 1035 Client As needed AD007 resolves DNS names to IP addresses TIME 868 Client Power up AD007 requests current time FTP 959 Server Upgrade Downloads new f...

Страница 84: ...Appendix C Network Protocols 70 AD007 User Manual...

Страница 85: ...n and status problems Symptom Possible cause s Corrective action s No indicators light No AC power connection to the power supply No DC power from the power supply Recheck connections to DC input AC a...

Страница 86: ...on necting the power to the adapter If rebooting the adapter does not correct the problem Contact Tektronix service and return defective adapter POWER indicator is green LAN LINK indicator is amber No...

Страница 87: ...installation or contact network administra tor Check that the LAN network is set up for the Ethernet hardware address of AD007 adapter from label on back Can only access diagnostic web page Problem wi...

Страница 88: ...which matches the capability of the printer Print server discards data from unknown IP address Configure the print server to accept connections from the AD007 Print server does not support LPD connec...

Страница 89: ...ion Power to GPIB device not on Verify or test GPIB connec tion s Verify all GPIB devices are turned on and operating properly VISA not configured Use configuration utility Slow response to GPIB poll...

Страница 90: ...Appendix D Troubleshooting 76 AD007 User Manual...

Страница 91: ...nables a net client to automatically discover its networking parameters on power up from a DHCP server and refresh those parameters periodically DNS Domain Name Service A protocol that maps Internet h...

Страница 92: ...nt to print servers and if implemented by server get status of the remote print queue examine print jobs and cancel print jobs protocol An evolving set of rules that governs the format and transmis si...

Страница 93: ...rent time of day from a time server host VISA Virtual Instrument Software Architecture Provides a common Input Output I O library for software developers so that software from different vendors can ru...

Страница 94: ...Glossary 80 AD007 User Manual...

Страница 95: ...ed 77 78 server 8 DNS 3 9 69 defined 77 E Ethernet hardware address 11 Ethernet address defined 77 external features location of 5 F factory defaults resetting 57 59 firmware updating 61 FTP 3 69 defi...

Страница 96: ...B 29 protocol defined 78 protocols 3 69 Q quick setup 7 R rebooting 41 requirements system 3 RESET button bypassing DHCP BOOTP 55 last configuration 55 shown 54 Reset button summary of func tions 55 R...

Страница 97: ...on 33 38 defined 79 VISA configuration 2 VXI 11 defined 79 W WaveStar 2 web page diagnostic 26 web page interface accessing 26 40 GPIB communications page 44 Help page 48 Home page 40 Network Setup pa...

Страница 98: ...Index 84 AD007 User Manual...

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